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I have had dealings with NBN and Telstra for the last 16
I have had dealings with NBN and Telstra for the last 16 days as I have no NBN or landline. Tried of being told they will fix it and NBN cancelling appointment for today. They say query has escalated … read more
John Melis
John Melis
Lawyer
4,075 satisfied customers
In the past 2 weeks I have received 41 calls on my fixed
In the past 2 weeks I have received 41 calls on my fixed from a variety of Sydney numbers (02) They have left messages saying my NBN will be cut of unless I press 1 on my phone. I have kept the five numbers from which they originate. Can you help me stop these calls PLEASE! … read more
John Melis
John Melis
Lawyer
4,075 satisfied customers
Yesterday NBN was connected but afterwards I found that I
Yesterday NBN was connected but afterwards I found that I could not use my printer. On contacting Telstra I was advised that it would cost $60 to talk to their super support team to have it connected … read more
John Melis
John Melis
Lawyer
4,075 satisfied customers
I have a small business in craigeburn Victoria ,I have been
I have a small business in craigeburn Victoria ,I have been waiting on internet since march 2016, I have tried NBN and ADSL with Telstra ,with no clear end in sight am I entitled to some sort of compe… read more
John Melis
John Melis
Lawyer
4,075 satisfied customers
I have an issue with Telstra. I had to move my NBN to
Hi there, I have an issue with Telstra. I had to move my NBN to another provider because Telstra did not offer a certain service. What they did not advise is that when you move NBN to another provider… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Being overcharged on my phone bill when we agreed a contract
Being overcharged on my phone bill when we agreed a contract of $169 a mnth. Last mnths bill was $320 which I paid Telstra said it was wrong and I would get a credit for $260.00 which I have not recei… read more
John Melis
John Melis
Lawyer
4,075 satisfied customers
I am an Optus NBN customer and I have applied on line ( as
Thank you, ***** ***** an Optus NBN customer and I have applied on line ( as asked to do by Optus) to have my excisting Telstra phone number "Ported" over to Optusn, the first application was in 26 th… read more
John Melis
John Melis
Lawyer
4,075 satisfied customers
My deceased daughter was a Solicitor. Unfortunately I don't
Hi, my name is***** deceased daughter was a Solicitor. Unfortunately I don't have her support as I have been having regular and frequent trouble with internet disconnection for over 18months. The serv… read more
John Melis
John Melis
Lawyer
4,075 satisfied customers
We were moving and i rang dodo to get our new house
we were moving and i rang dodo to get our new house activated with nbn and found out that that also came with a phone number so i requested to get our number transferred. The lady was going to do that… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Telstra and NBN have disconnected our phones for going on 11
Telstra and NBN have disconnected our phones for going on 11 days now. We are a function house and golf course business and rely heavily on our phones. We have already lost $3000 in first week alone. … read more
John Melis
John Melis
Lawyer
4,075 satisfied customers
We operate a home office and have a business account with
We operate a home office and have a business account with Telstra. Telstra disconnected out land on 14/11 advising that NBN was to be connected. The technician advised that the system was not operatio… read more
John Melis
John Melis
Lawyer
4,075 satisfied customers
We rang up Telstra on Sunday 26 Nov to get connected to NBN.
Hi, we rang up Telstra on Sunday 26 Nov to get connected to NBN. We have had NBN come out twice (the 2nd time they told us there was nothing for them to do). We still have no internet - Telstra tell u… read more
John Melis
John Melis
Lawyer
4,075 satisfied customers
I have not had the Internet on my property since at least
I have not had the Internet on my property since at least Dec 3. Telstra sent out a technician who discovered that the internet cable had been broken on Dec 6 and would need replacing. I phoned Telstr… read more
John Melis
John Melis
Lawyer
4,075 satisfied customers
I recently purchased a property for the purpose of making it
I recently purchased a property for the purpose of making it our new home. … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have not had uninterrupted NBN connection since it was
I have not had uninterrupted NBN connection since it was installed circa March this year. I have made numerous calls to the NBN line in Indonesia. At times I have been without a landline or internet f… read more
John Melis
John Melis
Lawyer
4,075 satisfied customers
I have an ongoing dispute with telstra whom i believe placed
I have an ongoing dispute with telstra whom i believe placed me on a contract before they gave me detailed info and even though they advised me that i had a 10 day " cooling off period to reinstate my… read more
John Melis
John Melis
Lawyer
4,075 satisfied customers
I was connected to NBN network on 13th october. Since then i
since then i have had no landline phone at all internet lasted 2 days and the last 3 days have had no internet either .I have made 5 complaints to telstras NBN department with no satisfactory result … read more
John Melis
John Melis
Lawyer
4,075 satisfied customers
3 weeks ago I contracted with optus to connect to NBN - 2
3 weeks ago I contracted with optus to connect to NBN - 2 days later my landline was disconnected and in the time since I have contacted optus and I have never had a return call to help me deal with t… read more
John Melis
John Melis
Lawyer
4,075 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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