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I received a call from a company called People energy on 6…

Customer Question
I received a call...

I received a call from a company called People energy on 6 th December 2017 to “tell” me about their company and what rates they could offer. I said on at least3 Occassion s I did not want to change power providers as I ha not a had a bill from the provider I had only engaged on the 12th Oct2017. Unfortunately I found it exceedingly difficultTo understand the person from People Energy. have since contacted them to say I had not agreed to getting power thru them, spoke to a supervisor and today I spoke to another supervisor. Have also spoken to the preferred provider AGL twice. Why does this have to be so difficult. I feel bullied.

Lawyer's Assistant: Can you tell me what state this is in? And how long has this been going on?

Victoria and since about. The middle of December

Lawyer's Assistant: Has anything been filed or reported?

Only the phone calls I have made and promises from both companies to fix the problem

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

Only that I have always paid my bills and I find it hard to understand some of the people who contact us pushing their sales

Submitted: 7 months ago.Category: Australia Law
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Answered in 5 minutes by:
1/3/2018
Solicitor: John Melis, Lawyer replied 7 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,552
Experience: Principal Lawyer at Legal AU Pty Ltd
Verified

Dear customer, my name is***** solicitor in Melbourne, thank you for using Just Answer, I will assist with your question today.

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Solicitor: John Melis, Lawyer replied 7 months ago

have you issued a formal complaint in writing yet ?

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Customer reply replied 7 months ago
No
Solicitor: John Melis, Lawyer replied 7 months ago

I recommend issuing a formal complaint, in a chronological order of of events explaining what actions you have taken.

do you need assistance with this point ?

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Customer reply replied 7 months ago
I will lodge a formal complaint and get back to you if there is no proper resolution. Thankyou
Elespeth
Solicitor: John Melis, Lawyer replied 7 months ago

you are most welcome

wishing you all the best for 2018

I have also extended a special offer to talk on the phone if you need.

You can come back to this post any time to ask questions and there will be no further charges to you.

Don’t forget to rate me 5 stars as this will allow me to continue to answer your important questions.

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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