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How do I complain about Telstra ignoring my repeated
how do I complain about Telstra ignoring my repeated requests to remove my granddaughter from having authority on my account. they have record of my calls and visits but have still signed her up on my… read more
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Leon
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Master's Degree
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I have a small company and we moved office last November
Hi, I have a small company and we moved office last November within the same building and we wanted to keep the same business number. Since then we have been problem with telstra as we have no landlin… read more
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I live in North Queensland and I have a bill from Telstra
Hi Pearl I live in North Queensland and I have a bill from Telstra for $681.38 and they have cut off my phone,and are threatening all sorts of things if I don't pay it today.I had a mobile device plan… read more
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My Telstra line was down for 6 weeks I rang Telstra they
My Telstra line was down for 6 weeks I rang Telstra they told me they checked the line and nothing was wrong I said look I have no outside line they said we checked it and everything was ok so several… read more
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I am having massive dramas with tesltra and my fixed home
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My business overpaid Telstra in December 2017 and I have
Hi My business overpaid Telstra in December 2017 and I have received the overpayment back yet. After many phone calls and a written notification that the money would be back in my account in 3 busines… read more
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I have an issue with Telstra. I had to move my NBN to
Hi there, I have an issue with Telstra. I had to move my NBN to another provider because Telstra did not offer a certain service. What they did not advise is that when you move NBN to another provider… read more
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I have a question about Telstra mobile services. I live in
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We rang up Telstra on Sunday 26 Nov to get connected to NBN.
Hi, we rang up Telstra on Sunday 26 Nov to get connected to NBN. We have had NBN come out twice (the 2nd time they told us there was nothing for them to do). We still have no internet - Telstra tell u… read more
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This is not a legal question but rather an issue associated
Hi Deborah. This is not a legal question but rather an issue associated with the installation of the NBN. We had NBN installed Monday last week. We had a few problems getting the internet activated bu… read more
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Some several months ago I was being marketed to by Telstra
Some several months ago I was being marketed to by Telstra and Commander. Commander was my provider at the time but I considered Telstra and signed up with them. however on the same day I decided to p… read more
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I had trouble with my Internet connection soon after the NBN was connected, I phoned telstra and they tried to fix the problem but couldn't, they sent a technician who informed that the NBN tech had w… read more
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I am having the most frustrating time with Telstra. It has
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Approximately 2 months ago I purchased an Iphone 4 outright
Approximately 2 months ago I purchased an Iphone 4 outright paying approximately $500. This was in Rockhampton. I was visiting there but reside in Bundaberg. I am on a pension and purchased the phone … read more
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Hi there I wondered whether you could kindly help me with
Hi there I wondered whether you could kindly help me with my issue. I rang Telstra 5 months ago when I moved to a new house regarding phone and internet connection. As I had problem connecting to the … read more
Leon
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Master's Degree
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I entered what was supposedly a competition using my mobile
I entered what was supposedly a competition using my mobile phone. I then received my Telstra bill to find I had "Third Party" charges against my account. The phone number was not the same as what I h… read more
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Hi I am have endless problems with Telstra/Bigpond Internet.
Hi I am have endless problems with Telstra/Bigpond Internet. I few months back I had a malfunctioning modem. I reported The problem to Telstra and I was promissed another modem within 5 working days. … read more
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I have been receiving bills from Telstra which contain...
I have been receiving bills from Telstra which contain an item labelled "Third Party Purchases". I am getting unsolicited calls from 19977771, apparently this number is XXXXX number of some con-artist… read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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