Australia Law

Have Australian law questions? Ask a lawyer now.

Ask a Lawyer,
Get an Answer ASAP!

I have had an issue with a moving company. They have lost…

Customer Question
I have had an...

I have had an issue with a moving company. They have lost and damaged several items and are now telling me i can get compensation. Is there anything i can do?

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

Victoria

Lawyer's Assistant: Has anything been filed or reported?

I have contacted the company multiple times and sent emails. They might be compensating me for the completely damaged items but not the ones i dont have to replace. but they are not going to compensate me for the missing boxes

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I dont think so

Submitted: 7 months ago.Category: Australia Law
Show More
Show Less
Ask Your Own Australia Law Question
Answered in 2 hours by:
12/29/2017
Solicitor: Daniel, Solicitor replied 7 months ago
Daniel
Daniel, Solicitor
Category: Australia Law
Satisfied Customers: 5,984
Experience: Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court
Verified
Hello, as with any consumer agreement, there is recouse for compensation.You should lodge an application to VCAT.
https://www.vcat.vic.gov.auForget negotiating, they clearly are thinking that you will not pursue them legally.Please click accept and rate my service (with the stars). I am able to answer further questions after doing so at no further cost.
Ask Your Own Australia Law Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a solicitorLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Daniel Your Own Question
Daniel
Daniel
Daniel, Solicitor
Category: Australia Law
Satisfied Customers: 5,984
5,984 Satisfied Customers
Experience: Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court

Daniel is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Deborah Awyzio

Deborah Awyzio

Solicitor

863 satisfied customers

Bachelor of Laws (QUT), BIT (QUT), Family Law Accredited Specialist, over 12 years experience

Sean

Sean

Experienced lawyer

855 satisfied customers

Law degree with 1st class honours from Australian National University.

James G.

James G.

Lawyer

17 satisfied customers

Australian Legal Practitioner

Darren Kruse

Darren Kruse

Solicitor

16 satisfied customers

Practising in in Personal Injury, Workcover, Civil Disputes, Family, Wills and Estates and Criminal law.

Leon

Leon

Solicitor

27,790 satisfied customers

BEc Dip Ed, Dip Law (SAB) MTax (UNSW)

Daniel

Daniel

Solicitor

5,984 satisfied customers

Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court

John Melis

John Melis

Lawyer

3,352 satisfied customers

Principal Lawyer at Legal AU Pty Ltd

< Previous | Next >

Related Australia Law Questions
My daughter has arranged a moving company to transport her
Hi, my daughter has arranged a moving company to transport her furniture from victoria to Brisbane, they asked her for an itemised list which she provided and quoted at 32 to 35 cubic meters once all loaded they advised her it was 65 cubic meters and now are threatning not to deliver her furniture until account has been finalised, the quoted amount was paid for in advance … read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
I purchased a water feature 3 yrs ago. ($2,300) It has
I purchased a water feature 3 yrs ago. ($2,300) It has developed several cracks and water is flowing out the back of it. I sent the company photos and by photos only they told me it can't be fixed.The… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
5,984 satisfied customers
I purchased an item from an overseas company. It not only
I purchased an item from an overseas company. It not only arrived late but was the total wrong item. I've been asking for my money back and they keep making up stories and then now say the only transa… read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
Just wondering where I stand with moving from Victoria to
Just wondering where I stand with moving from Victoria to Queensland and my furniture and personal belongings were damaged. I have reported it to the company and they just fob me off … read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
We bought two Euro rail passes and they put them in an
We bought two Euro rail passes and they put them in an express envelope and sent them to us but upon arrival they were now in a plastic envelope put on by Austraia post saying they were damaged in the… read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
I live in apartment which has had flood water damage due to
Hello I live in apartment which has had flood water damage due to water seeping through from my neighbours balcony - it took 4 weeks before the builder contacted me (building is 5years old) I'm trying… read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
Australia to Denmark Review of Overseas Packers & Shippers
Good afternoon, Australia to Denmark Review of Overseas Packers & Shippers in Brisbane, Australia by Zane 27 Apr 2017, 03:24Moved from Australia to Denmark. We chose the complete service of O.P. & S t… read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
We are looking for a lawyer who can write a demand letter
We are looking for a lawyer who can write a demand letter for us to a shipping company in Australia. Quick background, my wife had her personal items shipped from Melbourne Australia to our home in Se… read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
I built my house through the Burbank back in 2006. I have
I built my house through the Burbank back in 2006. I have parapet walls and roof leaking issues (where these parapet walls are) ever since that appear during heavy rain. Burbank maintenance came out a… read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
During my move the removalist broke my couch. I contacted
During my move the removalist broke my couch. I contacted them via phone to ask how to claim the repair. The customer service said Head Office looked after that and she was away. RThe cyustomer servic… read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
We own a shop in Croydon and power comes into a box and then
We own a shop in Croydon and power comes into a box and then to 5 shops of which we are one.The box needs to be renewed as we have lost power at leased 4 times. Ausnet Refuses to fix it and says that … read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
We went on a cruise in March & my wife lost her diamond
We went on a cruise in March & my wife lost her diamond ring valued at $11700.00 we claimed through travel insurance the company was Zurich. After much negotiation they sent us a cheque for $1338.13 w… read more
Peter J R Gauld
Peter J R Gauld
Solicitor
Bachelor's Degree
571 satisfied customers
We had a contract on our half of a duplex (in Queensland)
We had a contract on our half of a duplex (in Queensland) that the buyer pulled out of allegedly because of the building and pest inspection. Clause 4.2(1) of the Residential Lots in a Community Title… read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
Not sure where to get help and guidance on this matter, and
Not sure where to get help and guidance on this matter, and quickly. Is this Business, Property or Consumer Law? We have much of our life's personal and household possessions in a storage facility in … read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
I payed a moving company to move some of my things from Melbourne
I payed a moving company to move some of my things from Melbourne to Southampton for about $1200. The girl in the office was unhelpful which I noted on the form provided and unfortunately her boyfrien… read more
Alex
Alex
Lawyer & Solicitor
Master
11,225 satisfied customers
hi i used a courier company to send back a pet door they
hi i used a courier company to send back a pet door they have lost the door the door cost me $175 plus couriers of $60 then to send it back $32 to return it ,they told me i had to send reciept in to m… read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
hello, I want to know, Ive sent a email to 30 stores in New
hello, I want to know, I've sent a email to 30 stores in New South wales regarding my service of which I found their email from the website. The headoffice called and requested I do not do it which I … read more
D. Coleman
D. Coleman
Solicitor
Bachelor\u0027s Degree
795 satisfied customers
Hi there, I used the services of a removal company in Sydney
Hi there, I used the services of a removal company in Sydney to move my stuff down from Carins. I have paid in full and I'm still missing boxes. It has been 7 weeks since the first delivery of goods, … read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
5,984 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x