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I have discovered that my solar system has not been working…

Customer Question
I have discovered that...

I have discovered that my solar system has not been working for a year. I accidentally discovered this when I asked Click Energy to tell me if there was a return of electricity to the grid. They told me it had been 12 months since that had happened. When I asked them why they suggested I contact an electrician. I contacted Euro Solar who talked me through the process of restarting the solar system when it was obvious that it had shut down. When I asked why I had not been informed by either them or Click Energy It was explained that it would not be in the interest financially of Click Energy to inform me and that Euro Solar expected me to keep an eye on my meter box for such things. So for a year I have been paying for electricity with no benefit from the solar system. Have I any way of compensation?

Lawyer's Assistant: Because employment law varies from place to place, can you tell me what state this is in?

Queensland

Lawyer's Assistant: Has anything been filed or reported?

No I just found out today

Submitted: 7 months ago.Category: Australia Law
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Answered in 5 minutes by:
12/27/2017
Solicitor: John Melis, Lawyer replied 7 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,568
Experience: Principal Lawyer at Legal AU Pty Ltd
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Hi, my name is***** solicitor in Melbourne. Thank you for using Just Answer, and I will be with you shortly.

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Solicitor: John Melis, Lawyer replied 7 months ago

Have you written formal complain to the supplier ?

Your warranty should protect you in this situation too?

Do you have a copy of your contract ?

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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