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Having trouble with Telstra, internet outage promised credit…

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Hi having trouble with...

Hi having trouble with Telstra , internet outage promised credit to my account for this if l contacted them (billing) have just been on live chat they are wanting to involve tech support again for same issuse, had 2 days of no internet about 3 weeks ago went through ringing them they did check and told me it was from there side that was the problem. they booked an appt with some one to come out and check my interent they never showed , my bill is due on 12 Jan, so did the 24/7 chat online they ate want ing me to go though all the tech support stuff again just want my bill credited as prosimed

Lawyer's Assistant: What state is this in? And when did the issue begin?

Vic

Lawyer's Assistant: Has anything been filed or reported?

Karen was who l spoke to ref No INTI-1346728413321, was what l was given to speak to billing with about applying for credit

Submitted: 7 months ago.Category: Australia Law
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Answered in 5 minutes by:
12/27/2017
Solicitor: John Melis, Lawyer replied 7 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,505
Experience: Principal Lawyer at Legal AU Pty Ltd
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Dear customer, my name is***** solicitor in Melbourne, thank you for using Just Answer, I will assist with your question today.

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Solicitor: John Melis, Lawyer replied 7 months ago

Have issue a formal complaint in writing to the dispute resolution department yet ?

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Customer reply replied 7 months ago
no
Solicitor: John Melis, Lawyer replied 7 months ago

ok.

this is a good first step to do.

write the issue out in a chronological order of what is wrong and what actions you have taken to fix it.

then send that correspondence to the dispute resolution department.

have I answered your question today ?

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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