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Have not had Telstra since jan 9 2020,was sent a bill for $
Have not had Telstra since jan 9 2020,was sent a bill for $ 40.00 disputed this bill and it was waved . Telstra was notified at the time and was told we where going to Optus. For all our phone and int… read more
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I am charged $29.00 for tablet no.0400885439. which i
i am charged $29.00 for tablet no.0400885439. which i returned to telstra at forster nsw on5/2/2020. i have never used it. i would like credits for this amount … read more
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Took out travel insurance in October 2019 for to start 10th
Customer: took out travel insurance in October 2019 for to start 10th May 2020 we can't travel because of Covet 19 spoke to insurance company can't claim because we didn't cancel with in the fourteen … read more
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I have not had any internet & NBN through Telstra for over a
I have not had any internet & NBN through Telstra for over a month. Have been told there were outages & when outages finish NBN still doesn't come back. Was told outages were for planned maintenance. … read more
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We were charged over $7,000.00 for international roaming
We were charged over $7,000.00 for international roaming charges on our Ipad, which only got used when we had free WiFi in Canada & Alaska in September 2019 & since 25th Oct 2019 I have had to resolve… read more
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The person I was inquiring about said that the phone number
Hi again the person I was inquiring about said that the phone number is ***** Telstra number here in Australia can you check please?… read more
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I am representative for my cousin who has a disability. His
I am representative for my cousin who has a disability. His landline (he doesnt use internet) was switched to NBN by Telstra on 9th October, and has not worked since. I have spent many hours on the ph… read more
Leon
Leon
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Master's Degree
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Telstra over charging and rude behaviour. I'm a old lady and
I'm a old lady and I find it hard to understand modern technology so I have gone to the Telstra shop a lot a couple of times Telstra would not help me because l didn't have my drivers license to show them but I did have my iPad and Telstra bill. When l had a bill query Telstra would say it has nothing to do with us ring billing which could take me from 1hr on the phone the staff at Telstra convinced me to pay and join their platinum club so when I had a query there would be no charge Just recently I signed up for a new I pad and pencil my internet provider is Telstra I wanted unlimited data but the bill was so high l Again went to Telstra l could only reduce my bill $15 and I can't go to Optus because l am locked in for 2 years Now I was bill … read more
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I have been the victim of a scam. I had been in contact with
i have been the victim of a scam. I had been in contact with Telstra regarding continuous internet problems they told me they would be in contact the next day and would get their technician to ring me… read more
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Between two telcos Optus and Telstra I have rang a few
Between two telcos Optus and Telstra I have rang a few months back now Optus has Comcredit ln my back . … read more
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Leon
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No landline from 20th dec now internet drops in and out
no landline from 20th dec now internet drops in and out mobile now not working … read more
Leon
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I have a phone connected with Telstra, including internet
I have a phone connected with Telstra, including internet and other products. I live in a rural area and service coverage is not good therefore if the landline is not working we have no coverage for i… read more
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John Melis
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I live in North Queensland and I have a bill from Telstra
Hi Pearl I live in North Queensland and I have a bill from Telstra for $681.38 and they have cut off my phone,and are threatening all sorts of things if I don't pay it today.I had a mobile device plan… read more
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My husband and I work from home and have had ongoing issues
My husband and I work from home and have had ongoing issues with our internet connection with Telstra.Today we have had very slow upload and download speeds prompting a call to the technical faults in… read more
Leon
Leon
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Master's Degree
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I have had an account with Telstra for over 27 years for
I have had an account with Telstra for over 27 years for many years now I have been paying $110.00 per fortnight and it had become time foe a new plan. I stipulated that my limit was $110 per fortnigh… read more
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I have a complaint in with the TIO re my Telstra account. I
I have a complaint in with the TIO re my Telstra account. I cannot provide the ref number as Telstra HAVE disconnected my service and refuse to re-establish it as they have also escalated it themselve… read more
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I am having a dispute with Telstra which has been ongoing to
I am having a dispute with Telstra which has been ongoing to some degree for over 18mnths now. I have basically just found out this week that because I have been asking the wrong question, hence not g… read more
Leon
Leon
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Master's Degree
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Hi there I wondered whether you could kindly help me with
Hi there I wondered whether you could kindly help me with my issue. I rang Telstra 5 months ago when I moved to a new house regarding phone and internet connection. As I had problem connecting to the … read more
Leon
Leon
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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