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Over charging on telstra bill. Tas. Addressed the query by
Hi. JA: Hi. How can I help? Customer: Hi. Over charging on telstra bill. JA: What state/territory is this in? It matters because laws vary by location. Customer: Tas JA: What steps have been taken so … read more
Leon
Leon
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How do I complain about Telstra ignoring my repeated
how do I complain about Telstra ignoring my repeated requests to remove my granddaughter from having authority on my account. they have record of my calls and visits but have still signed her up on my… read more
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Leon
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I changed from dodo to Telstra 4 months ago and dodo has
Hi I changed from dodo to Telstra 4 months ago and dodo has just cut my business phone off cause I didn't pay my bill but I have been with Telstra paying them .. now Telstra don't have my phone number… read more
Leon
Leon
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I have been a Telstra customer for many years and I have had
Hi, I have been a Telstra customer for many years and I have had nothing but trouble with them..but now they've cut off my whole phone connection and are demanding $1300 when I have paid every single … read more
Leon
Leon
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48,105 satisfied customers
I have had an account with Telstra for over 27 years for
I have had an account with Telstra for over 27 years for many years now I have been paying $110.00 per fortnight and it had become time foe a new plan. I stipulated that my limit was $110 per fortnigh… read more
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Leon
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Telstra problem. I have had a dreadful time changing over to
I have had a dreadful time changing over to NBN. I did so and now have my internet connection with MyRepublic from 1/3/2018. During the changeover, unbeknownst to me, Telstra cut my connection off. had huge problems not just with phone calls but with emails too.I have had a lot of trouble with Telstra with bad line since late last year and from about Nov/Dec have made about 37 phone calls to them. The last few calls I had were dreadful - for the first time in my life (nearly 80 now) I got very cross with the silly little man who kept on saying he wanted to negotiate with me over the phone. I ended ups by saying "No - please document your negotiation in writing, this is too abstract for me to comprehend over the phone." and then I hung up. He was obnoxious to say the least. I have received a bill for L/line for $448.49 - usually $110 ish and I have 2 mobiles that used to be covered by $754 per month, but I received a bill for $116.50. I paid that today as I cannot be without my phones, but I am now being harassed by all 3 phones for the $448.49 amount, m due 28/3/2018. I do not accept that I can be sent statements for amounts like these with no explanation. How can I get this sorted out fairly? Kind regards, Nan … read more
John Melis
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My Son has Aspergers and is not able to comprehend complex
My Son has Aspergers and is not able to comprehend complex discussions/agreements or their consequences. He has entered into a 24 month internet agreement that he cant afford, he has no employment He did not realise that he couldn't just cancel hen he didnt want it any longer. Is there any avenue for him to cancel without the 2K exit charges Telstra wants? Thanks Dave … read more
Leon
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It is Lavinia writing to you. Two days in a row we have
Hi Deborah, it is Lavinia writing to you. Two days in a row we have received phone calls from people purporting to be employed by Telstra. My Dad lives with Dementia & hearing impaired & is finding th… read more
John Melis
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I have not had the Internet on my property since at least
I have not had the Internet on my property since at least Dec 3. Telstra sent out a technician who discovered that the internet cable had been broken on Dec 6 and would need replacing. I phoned Telstr… read more
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I HAVE HAD MY TELSTRA ADSL REMOVED AND CABLE CONNECTED, IT
I HAVE HAD MY TELSTRA ADSL REMOVED AND CABLE CONNECTED, IT HAS TAKEN WEEKS TO GET UP AND RUNNING DUE TO TELSTRA, NOW I ONLY HAVE INTERNET IN MY KITCHEM AND NO OTHER ROOM, I HAVE BEEN TO TELSTRA SHOP A… read more
Leon
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Telstra have been harassing me for an outstanding account.
Good afternoon Pearl. Telstra have been harassing me for an outstanding account. My provider rang them and finalised everything, I got a $41.88 refund on the 6/9/17. Since then I have received phone c… read more
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Leon
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Mymobile isplease cALL METELSTRA HAVE CUT OFF MY. HOME PHONE
mymobile is(###) ###-####please cALL METELSTRA HAVE CUT OFF MY … read more
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I purchased a package from Telstra that included my mobile
I purchased a package from Telstra that included my mobile phone, home phone, internet and a Samsun tablet. The monthly package is supposed to be $200/ month, plus 3rd party purchases. Telstra is char… read more
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We as having trouble with a t, I'm in s.a. No. It is
No. It is atelstra complaint. We are husband and wife age 87 and 75 and are getting very stressed. Can you phone on08 8536 8781. please … read more
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I am having trouble with my Telstra accounts and am
I am having trouble with my Telstra accounts and am wondering where to go or how do I fix the problems. They have overcharged me on one account and have messed up another. . … read more
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How or what can i do with the following situation: NSW. We
How or what can i do with the following situation: … read more
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I purchased a portable wifi after getting rid of my nbn and
I purchased a portable wifi after getting rid of my nbn and land linetelstra billed me for the period 9th June to 6 July $42 on the same bill the charge me $45 for the period 7th July to 6th august, n… read more
Leon
Leon
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Its about Telstra and a bill of my husband that i sure that
its about Telstra and a bill of my husband that i sure that we paid it after we went to another company which was dodo on the 25th May 2014 it took us awhile to finishpaying the telstra … read more
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Leon
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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