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I am an Optus NBN customer and I have applied on line ( as
Thank you, ***** ***** an Optus NBN customer and I have applied on line ( as asked to do by Optus) to have my excisting Telstra phone number "Ported" over to Optusn, the first application was in 26 th… read more
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Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I
Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I have a bundle from optus of XXXX TV, home phone & internet. One payment for all is deducted automatically from my bank a/c as happened on Fr… read more
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Leon
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I have recently purchased a new mobile phone thru Optus,
I have recently purchased a new mobile phone thru Optus, have had nothing but trouble and now it will not charge. I have spoken to them and asked for a refund or a replacement phone, they are being le… read more
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My OPtus phone line, wifi etc were cut off without warning
Pearl, my OPtus phone line, wifi etc were cut off without warning by Optus. The account was current and said "this account is ready for payment. After many hours on the phone the service was restored.… read more
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Is my name. My mothers line was unexpectedly disconnected 1
Hi. Peter is my name. My mothers line was unexpectedly disconnected 1 week ago by OPTUS. My mother is connected to Mecaps for health reasons. So far, I have spoken to no less than 10 representatives f… read more
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I currently have money in a term deposit that matures on the
I currently have money in a term deposit that matures on the 18/10/17 and i am in financial need of money. I have contacted my bank direct today being the third time as well as their main contact numb… read more
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I switched all my phone and broadband accounts from Telstra
I switched all my phone and broadband accounts from Telstra to Optus Oct 2016. I mistakenly thought Optus was going to cancel all my Telstra accounts. They did all phone accounts, but not Broadband. I… read more
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3 weeks ago I contracted with optus to connect to NBN - 2
3 weeks ago I contracted with optus to connect to NBN - 2 days later my landline was disconnected and in the time since I have contacted optus and I have never had a return call to help me deal with t… read more
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Why my optus land line telephone has been disconnected,
why my optus land line telephone has been disconnected … read more
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I found optus had withdrawn money from my bank account to pay
I found optus had withdrawn money from my bank account to pay my ex partners phone bill. She hit me 2 years ago we went to refuge for 6 mths. We moved interstate because I couldn't get a dvo to preven… read more
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I am the lease holder of the Retail Tenancies Act Vic 2003.
I am the lease holder of the Retail Tenancies Act Vic 2003. I have disputed a claim on "common area expenses" under section 47 (6) as the landlord did not produce a report from an auditor or provide i… read more
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The mobile phone an employee was using was lost or stolen
The mobile phone an employee was using was lost or stolen and I requested a finalisation bill of the account to be mailed out to me some months back. Optus sent the account to an old address and obvio… read more
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Is it possible to have a black mark removed from my credit
Hi is it possible to have a black mark removed from my credit history. Optus are not being very helpful 1. The default occurred due to cancellation of phone number by myself and moving address. I had … read more
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How can my daughter stop Veda from wrongly identifying her
How can my daughter stop Veda from wrongly identifying her as having outstanding debts when the person at fault is a male living in SA, my daughter lives in Yass NSW. This has happened twice in the la… read more
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My question is around an Estate dispute. My brother is the
My question is around an Estate dispute. My brother is the survivng parner of a farming partnership. He was in partnership with my father and the farms provided an income for both families. These farm… read more
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Hi, recently I had to pay my daughters mobile phone bill, which
Hi, recently I had to pay my daughters mobile phone bill, which amounted to $1049, due to her losing work and not able to pay. I went guarantor for one year ago because she was under 18 years of age. … read more
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Two months ago I came to an agreement with Optus and paid off
Two months ago I came to an agreement with Optus and paid off a default account on my mobile. Since then I have applied for credit and have been told that because this default still shows up, I have t… read more
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Optus direct debited my bank account on 28/5 $560 due to a
Optus direct debited my bank account on 28/5 $560 due to a mistake in their system. They have admitted to the mistake (when i called on 28/5) and said it would be 6 working days for the charge to be r… read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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