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My Mobile service provider Southern Phone cancelled my

Customer Question
Hi, My Mobile service...

Hi, My Mobile service provider Southern Phone cancelled my mobile phone number instead of allowing it to be ported over to my new provider. Can you help?

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

I am in Queensland Gold Coast

Lawyer's Assistant: What steps have you taken so far?

I have called them to ask the number be re connected so it can be ported. However they do not have technitians cabable of doing this. They are unhelpful

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I think that covers it. I just want my mobile number re-instated. The final bil has been paid and up to date with nothing owing.l

Submitted: 7 months ago.Category: Australia Law
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Answered in 5 minutes by:
12/20/2017
Solicitor: John Melis, Lawyer replied 7 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,515
Experience: Principal Lawyer at Legal AU Pty Ltd
Verified

Dear customer, my name is***** solicitor in Melbourne, thank you for using Just Answer, I will assist with your question today.

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Customer reply replied 7 months ago
I now have no mobile number for contact. Can you help with having my number 0414 603 703 re connected so it can be ported over to my new provider?
Solicitor: John Melis, Lawyer replied 7 months ago

have you issued written communication to the provider yet ?

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Customer reply replied 7 months ago
I am not paying for what should be a free service
Solicitor: John Melis, Lawyer replied 7 months ago

this is just answer which is a paid service for lawyers.

To assist you in fixing your important problem I have extended a special offer to you to talk on the phone.

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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