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I have just had someone ring me supposedly from Telstra and
I have just had someone ring me supposedly from Telstra and something about the IBN, insisting I have a problems with infections on my computer line. I don't trust them but wanted to check with you if… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I am having trouble with my telephone reception, which seems
Good Afternoon,I am having trouble with my telephone reception, which seems to be getting worse. I rang Telstra last week to report it and the woman I spoke to checked and said the problem was outside… read more
John Melis
John Melis
Lawyer
4,079 satisfied customers
My husband and I work from home and have had ongoing issues
My husband and I work from home and have had ongoing issues with our internet connection with Telstra.Today we have had very slow upload and download speeds prompting a call to the technical faults in… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have had an account with Telstra for over 27 years for
I have had an account with Telstra for over 27 years for many years now I have been paying $110.00 per fortnight and it had become time foe a new plan. I stipulated that my limit was $110 per fortnigh… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
This is about telecommunication, I am getting an incredible
This is about telecommunication, I am getting an incredible number of calls from people who identify themselves to be from Telstra. The line is scratchy and they have very heavy accents and say there … read more
John Melis
John Melis
Lawyer
4,079 satisfied customers
I have been scamed on my computer and been told by Office of
I have been scamed on my computer and been told by Office of Fair Trading to contact your office. … read more
John Melis
John Melis
Lawyer
4,079 satisfied customers
We have had someone crash into a telegraph pole out the
We have had someone crash into a telegraph pole out the front of our house and the pole fell over, Energex and police came, Energex fixed the power but didn't put back up the pole saying it was telstr… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have 2 business mobile phones which do not operate because
i have 2 business mobile phones which do not operate because of a telstra outage which I finally discovered occured on 2nd December. I have spent hours on my landline talking to numerous telstra peopl… read more
John Melis
John Melis
Lawyer
4,079 satisfied customers
An aged pensioner signed up for a 24 months Mobile Broadband
An aged pensioner signed up for a 24 months Mobile Broadband service with Telstra and wishes to cancel the contract within 24 hours of signing. The local Telstra office advised there is no cooling off… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
How can I get advice and directions from a lawyer dealing
How can I get advice and directions from a lawyer dealing with my Telstra/nbn complaint? … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Pearl.... We are at our wits end in relation to our landline
Hi there Pearl.... We are at our wits end in relation to our landline phone home line. For over 3 weeks we have been without our home number (03 97401111) which has been given to another family maybe … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I am reporting a person asking me to press the CTRL key along
I am reporting a person asking me to press the CTRL key along with the windows flag and the letter r, this has happened to me some time ago and I was very badly scammed, therefore I was suspicious and… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Sir, I have had trouble with a company called Fone Cube.
Sir, I have had trouble with a company called Fone Cube. They rang me last year re going over to them from Telstra. It seemed a good deal but I told them I'd need to show my husband first. They agreed… read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers
Earlier in the year Telstras marketing arm rang my home in
Earlier in the year Telstra's marketing arm rang my home in the evening. During that time I was very ill and on chemotherapy for cancer following surgery. I had my home phone with Telstra and simply h… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Dear Lawyer I need advice. I recently (2 months ago) left
Dear Lawyer I need advice. I recently (2 months ago) left my previous employment and decided to take the work mobile number with me. Worked with Telstra to enable me to keep the mobile phone number. T… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I entered what was supposedly a competition using my mobile
I entered what was supposedly a competition using my mobile phone. I then received my Telstra bill to find I had "Third Party" charges against my account. The phone number was not the same as what I h… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
12 MONTHS AGO TELSTRA PUT ME A BUSINESS BROADBAND PLAN FOR
12 MONTHS AGO TELSTRA PUT ME A BUSINESS BROADBAND PLAN FOR MY HOME. i WANTED TO CONSOLIDATE MY BILLS, BUT i WAS NOT INFORMED THAT THIS MET BEING PUT ON A BUSINESS PLAN. tHIS PLAN IS CALLED 20 gb FOR $… read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers
Hi im getting prank calls on my mobile,the callers id is unknown,telstra
Hi im getting prank calls on my mobile,the callers id is unknown,telstra has put a tap on my mobile,i have a police report number,but what annoys me is the police will go and see this person and tell … read more
D. Coleman
D. Coleman
Solicitor
Bachelor's Degree
795 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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