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We have had an apparent call from a telstra person who said…

Customer Question
We have had...

We have had an apparent call from a telstra person who said had an error on our computer and has been on the phone for over an hour.. it there any way to check to see if this call is authentic

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

Victoria

Lawyer's Assistant: Has anything been filed or reported?

No

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I just feel that this caller could false and wouild like to be able ascertain if the call was genuine

Submitted: 7 months ago.Category: Australia Law
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Answered in 5 minutes by:
12/19/2017
Solicitor: John Melis, Lawyer replied 7 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,508
Experience: Principal Lawyer at Legal AU Pty Ltd
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Dear customer, my name is***** solicitor in Melbourne, thank you for using Just Answer, I will assist with your question today.

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Solicitor: John Melis, Lawyer replied 7 months ago

is your internet with telstra ?

did the person log into your computer ?

Did you provide any passwords over the phone ?

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Customer reply replied 7 months ago
I wish to obtain a phone number where I can check on a phone call by a person who stated that he was working for telstra and stated that we had an 'error' on out computer. Our internet is with telstra. it si not known if he logged into out computer.. he certainly knew what he instructed us to enter..we ended up cutting the conection on the phone and have put a stop on my wifes bank account.. we did not authoruse any financial action.
Solicitor: John Melis, Lawyer replied 7 months ago

have you informed telstra and made a formal report ?

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Customer reply replied 7 months ago
we did not provide any passwords.... I cannot find a phone number with telstra to the necessary check
Solicitor: John Melis, Lawyer replied 7 months ago

would you like to talk on the telephone

i have sent you a special offer to make it easier ?

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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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