Australia Law

Have Australian law questions? Ask a lawyer now.

Ask a Lawyer,
Get an Answer ASAP!

Sorry nothing at the moment. I have a complaint about

Customer Question
Sorry nothing at the...

Sorry nothing at the moment

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

I have a complaint about Jetstar Airlines. I booked a trip to Tasmania for the 1st of March 2018 for 5 days. But due to me having Shoulder Surgery January 30th i was only aloud to get a travel voucher for my self and not for a friend that was travelling as well. I sent Drs Reports and Letter explaining surgery. Then it went to rebooking flights to another date in November....no flights available... then chose October. They wanted me to pay over $425 ON TOP of flight costs of $270. Then I was so angryat this stage that I said to agent that i would take $138 voucher. Then l thought i would reschedule ORIGINAL flight in march so i would not be out of pocket. The agent cancelled and deleted the original flight so i could not reschedule and the second agent was not able to reverse booking. I hope this all make sense to you. I am on a disability Pension and paying enough for my surgery myself that this has upset me terriably.

Lawyer's Assistant: Has anything been filed or reported?

Not at this stage......????

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I dont think so.....

Submitted: 7 months ago.Category: Australia Law
Show More
Show Less
Ask Your Own Australia Law Question
Answered in 5 minutes by:
12/19/2017
Solicitor: Leon, Solicitor replied 7 months ago
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,712
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified

Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question today. I may ask a few questions. I can call you for an extra fee.

Ask Your Own Australia Law Question
Solicitor: Leon, Solicitor replied 7 months ago

Good Afternoon

I am really sorry to hear about what has happened.

Are you seeing if you can do anything about the agent cancelling?

Ask Your Own Australia Law Question
Customer reply replied 7 months ago
The second agent said ...Unfortunately once it is cancelled it can not be reversed.
Solicitor: Leon, Solicitor replied 7 months ago

That is correct

They cannot reverse it.

Because you took the voucher you have been credited with the ticket.

If you had travel insurance you may be able to claim the difference but other than that there is nothing that can be done.

I am really sorry I cannot give you better news.

I hope this makes sense and is of assistance. If you have found my answer to be helpful, please rate me five stars so I can get paid for my services to you. I am happy for you to ask further questions on anything you wish more detail on.

Regards

Leon

Ask Your Own Australia Law Question
Customer reply replied 7 months ago
It would have been less that 10mins that l wanted to reverse the flight to original schedule.
Solicitor: Leon, Solicitor replied 7 months ago

Good Afternoon

If she cancelled in that time you did not have the ticket.

There is no period that it can be reversed.

Ask Your Own Australia Law Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a solicitorLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Leon Your Own Question
Leon
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,712
46,712 Satisfied Customers
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)

Leon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Deborah Awyzio

Deborah Awyzio

Solicitor

863 satisfied customers

Bachelor of Laws (QUT), BIT (QUT), Family Law Accredited Specialist, over 12 years experience

Sean

Sean

Experienced lawyer

855 satisfied customers

Law degree with 1st class honours from Australian National University.

James G.

James G.

Lawyer

17 satisfied customers

Australian Legal Practitioner

Darren Kruse

Darren Kruse

Solicitor

16 satisfied customers

Practising in in Personal Injury, Workcover, Civil Disputes, Family, Wills and Estates and Criminal law.

Leon

Leon

Solicitor

46,712 satisfied customers

BEc Dip Ed, Dip Law (SAB) MTax (UNSW)

Daniel

Daniel

Solicitor

5,940 satisfied customers

Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court

John Melis

John Melis

Lawyer

3,106 satisfied customers

Principal Lawyer at Legal AU Pty Ltd

< Previous | Next >

Related Australia Law Questions
I have booked a flight with Jetstar online with a booking
I have booked a flight with Jetstar online with a booking company. On confirmation the dates of the flight were wrong. I have rung Jestar to change the dates and was happy to pay the extra costs. Sinc… read more
Leon
Leon
Solicitor
46,712 satisfied customers
Recently when I booked flights to go to the Gold Coast games
Recently when I booked flights to go to the Gold Coast games I at first started to book them online, but because I wanted to use a travel voucher which I had, I was told I had to go through an agent. … read more
Leon
Leon
Solicitor
46,712 satisfied customers
I booked airline tickets to Bali for a holiday. I brought my
I booked airline tickets to Bali for a holiday. I brought my passport to the booking companies office for checking as requested. I noted (to myself) that it would require renewal when I returned notin… read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
Student Flights booked my flights, Sydney to Canada
Student Flights booked my flights, Sydney to Canada departure 27 August 2018, and returning New York to Sydney on 06 October 2018. The fair of $1933 Aus was fully paid on 05 March 2018. … read more
Leon
Leon
Solicitor
46,712 satisfied customers
My wife and I have planned a holiday to the East Coast and
Hi, My wife and I have planned a holiday to the East Coast and have booked and paid for a number of hotels and airlines. Since booking I have suffered a major heart trauma and am unable to travel. I h… read more
Leon
Leon
Solicitor
46,712 satisfied customers
My flight with Jetstar to Bali was cancelled by the airline
my flight with Jetstar to Bali was cancelled by the airline due to the Volcano eruption. Jetstar insisted on proving my refund as a six months voucher and this has to be used with one booking with no … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
my name is ***** ***** have a flights booked 30may
hi my name is ***** ***** have a flights booked for the 30may one with scoot to Singapore then from may 31st with air asia to Phuket then to ho chi minh then to kuala lumpur and then back home to gold… read more
Leon
Leon
Solicitor
46,712 satisfied customers
I had travel insurance for a trip to Ireland in 2013, during
I had travel insurance for a trip to Ireland in 2013, during my stay I had emergency surgery for a strangulated Hernia, I was in Hospital eight days, I was forbidden by my Surgeon to travel back to Au… read more
Leon
Leon
Solicitor
46,712 satisfied customers
Australia (Victoria) I recently travelled with an airline
Australia (Victoria) I recently travelled with an airline who, damaged a stroller (wheel missing) when arriving in Tasmania. The following occurred in short: *contacted ground staff - they said an ema… read more
Leon
Leon
Solicitor
46,712 satisfied customers
Hi, We booked with Captains Choice a cruise around the
Hi, We booked with Captains Choice a cruise around the British Isles last August, deposit paid September and Citibank Seniors Insurance with Ace Insurance paid. In September we paid business class far… read more
Leon
Leon
Solicitor
46,712 satisfied customers
We booked a family holiday. All six of us read the itinerary
We booked a family holiday. All six of us read the itinerary wrong. The itinerary stated departing Sunday at 0.05. We all took this to mean leaving Sunday just after midnight. It was actually Saturday… read more
Leon
Leon
Solicitor
46,712 satisfied customers
Hello, I had a flight with malasian airlines from melbourne
Hello, I had a flight with malasian airlines from melbourne to seoul on 9th of march, 2012. On 2nd of march due to urgent circumstances I made a call to malasia airlines office and asked them to resch… read more
Leon
Leon
Solicitor
46,712 satisfied customers
I was born in England. Except for the last 6 years I have spent
I was born in England. Except for the last 6 years I have spent my entire life in Canada. My parents and entire family is from Canada. Paid for a one way ticket through Jetstar to fly to Honolulu. Got… read more
Leon
Leon
Solicitor
46,712 satisfied customers
My issue is with Jetstar...briefly, earlier this year i booked
My issue is with Jetstar...briefly, earlier this year i booked three return fllights Adelaide to Cairns for myself, my wife and our daughter (part of our daughter's 21st b'day present) to travel end o… read more
RJBLAW
RJBLAW
Principal
Bachelor's Degree
306 satisfied customers
I am booked on a flight with 3 others from Brisbane to New
I am booked on a flight with 3 others from Brisbane to New York with Air Pacific Airlines via Nadi. We were suppose to depart Brisbane 11.30am 14th of October. We now have been informed that the new d… read more
Leon
Leon
Solicitor
46,712 satisfied customers
I would like some advice please on resolving a problem with
Hello. My name is***** would like some advice please on resolving a problem with an online travel agent, "Zuji". My husband and I booked flights last November to travel to Brazil, leaving 26th May and… read more
Leon
Leon
Solicitor
46,712 satisfied customers
An Airline delays Melb Syd flight to such a degree that 12
An Airline delays Melb Syd flight to such a degree that 12 passengers miss their connecting International flight Syd - NZ (on the same airline) the 12 not arriving at their original intended NZ destin… read more
Havenlawyer
Havenlawyer
2,531 satisfied customers
I was given a quote, by email, for a week long holiday in NT.
I was given a quote, by email, for a week long holiday in NT. I accepted the quote, by email, and made an airline booking with Jetstar and Tiger airlines, to fly in March 2010. The holiday booking age… read more
Maurice
Maurice
Lawyer
Master's Degree
1,980 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x