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W**** I hired a car rego no CN63VQ from Sydney airport on…

Customer Question
Good morning my name...

Good morning my name is********* I hired a car rego no CN63VQ from Sydney airport on the 14 dec 2017 unfortunately I did not check the car before leaving the premises I only checked when I got home and then sent airport rentals complaining that I had a dent on the right wheel arch which I took a picture of the dent. When I was going to pick up the car it was tightly parked between two cars so I had to get one of thrifty drivers to take it out. I have an excellent driving record never ever had an accident so please investigate for me as I am a very law abiding citizen I just feel shattered about this incident which I know I did not do.

Lawyer's Assistant: What state is this in? And how old is the car?

I LIVE IN QLD the car was hired from NSW

Lawyer's Assistant: Has anything been filed or reported?

Yes I had to fill a form last night incident report

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

No I think I have told my whole story

Submitted: 2 months ago.Category: Australia Law
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Answered in 5 minutes by:
12/19/2017
Solicitor: John Melis, Lawyer replied 2 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 1,737
Experience: Principal Lawyer at Legal AU Pty Ltd
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Dear customer, my name is***** solicitor in Melbourne, thank you for using Just Answer, I will assist with your question today.

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Solicitor: John Melis, Lawyer replied 2 months ago

which rental company was it ?

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Customer reply replied 2 months ago
Thrifty car rentals at Sydney domestic airport
Solicitor: John Melis, Lawyer replied 2 months ago

ok, in this case they will pursue for the damages based on the rental lease.

what you can do is apply to their hardship department and seek assistance to have charge dropped to a easy amount to pay.

have you considered this option ?

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Customer reply replied 2 months ago
No I have not because I know I did not have an accident with the car and an expert can examine the small dent and see that it is old.
Customer reply replied 2 months ago
I have an excellent driving record never ever had an accident
Solicitor: John Melis, Lawyer replied 2 months ago

would you like to talk on the telephone so I can assist you in detail ?

I have send you a special offer to assist in this important matter, just accept and my numbers will display.

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Customer reply replied 2 months ago
I just paid $5 into the account to try to get a response I am very very upset about the whole situation
Solicitor: John Melis, Lawyer replied 2 months ago

Rosemary, the issue you are dealing with is the fact that you have signed a rental agreement where an excess will apply on the damage.

if you have not signed a wavier to that excess amount when you rented the car you will be liable, and the rental company can pursue for that debt payable.

the only way to work around the situation is to deal with the hardship department of the rental company.

I can talk you through this but we need to discuss on the phone so I cam explain how you prepare the documents.

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Customer reply replied 2 months ago
Why have I got a charge of $93 on my credit card when I was told there would only be a charge of $5 refundable as I did not make a phone call as I know that was more money. Please explain and refund my $93 ASAP
Solicitor: John Melis, Lawyer replied 2 months ago

I do not have access to your account details.

please use the help menu and issue your message directly to support and they will assist with your account inquiry.

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Customer reply replied 2 months ago
Why you cannot forward this to the correct department as you were the only person I dealt with through this system I don’t think I deserve the run around.
Solicitor: John Melis, Lawyer replied 2 months ago

you can use the help menu on your screen

I just cannot see your account details as to what you order.

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Customer reply replied 2 months ago
No sorry I seem to be given the run around I will expose this to other people how your charges are been loaded when you start with given permission for $5 which is refundable
Solicitor: John Melis, Lawyer replied 2 months ago

i sent you a special offer to talk on the phone if you like

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Customer reply replied 2 months ago
No thank you I had enough of this I an getting nowhere at the moment I will Handel this my way.
Solicitor: John Melis, Lawyer replied 2 months ago

ok

is there any other question I can assist you with today ?

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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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