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I need an Order Number for a foxtel technician who we

Customer Question
I need an Order...

I need an Order Number for a foxtel technician who we normally call to call and resolve my problem with access to foxtel that has now failed.

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

My customer number is(###) ###-####my address unit 115 Atlantis East,***** Surface Paradise. My name Ray Hillier

Lawyer's Assistant: Has anything been filed or reported?

Yes, the person is very difficult to understand, he wants to send me a new hand piece in 7 days, we already ave tried a new had piece and it does not work. I am 80 years of age and I need a technician to call and find a solution, not some one on the other side of the world who is difficult to understand and will not lissten to reason.

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

Foxtel must have clear English speaking to listen and comprehend what I ask and tel them. This type of service has to be fixed.

Submitted: 8 months ago.Category: Australia Law
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Answered in 5 minutes by:
12/18/2017
Solicitor: John Melis, Lawyer replied 8 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,533
Experience: Principal Lawyer at Legal AU Pty Ltd
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Dear customer, my name is***** solicitor in Melbourne, thank you for using Just Answer, I will assist with your question today.

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Solicitor: John Melis, Lawyer replied 8 months ago

have you issue a formal complaint in writing to the dispute resolutions department of Foxtel yet ?

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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