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I've been contracted with optus 4 months for my business
I've been contracted with optus 4 months for my business mobile phone plans. When i signed they tell me that they going to send the phone bills to my house. At that time, on my license they still have… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I received letter from OPTUS about paying money. Qld. Your
I ordered optus internet service but they could not connect internet. so I cancelled it. I express it many times… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I use to have broadband with Optus for over eight years and
I use to have broadband with Optus for over eight years and I decided to shut the account on the 2nd of may but yesterday I called them to see if I can back pay them for the 6 days and reconnect with out a connection fee and continue my plan they said they cant due to it being cancelled i explained that it has only been five days since i cancelled them and I am no longer moving but they said they cant help me and i have to pay a set up fee again of over $200 … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
We are having an ongoing problem with OPTUS when were
we are having an ongoing problem with OPTUS when were charged for a bogus company on our bills. This dates back to October when we were promised a refund by e mail. We have rung several times since bu… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I had a fall late last year on an Optus access plate that
I had a fall late last year on an Optus access plate that had subsided leaving a substantial edge that I tripped over (and was attended to by ambulance officers on the footpath). Willoughby Council ac… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
My 92 yr old Father changed from Optus to Telstra in Nov.
My 92 yr old Father changed from Optus to Telstra in Nov. 2009. Optus has taken $25 direct debit a month from his pension security account until now. When I rang them they said it was for Internet dia… read more
John Melis
John Melis
Lawyer
4,476 satisfied customers
Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I
Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I have a bundle from optus of XXXX TV, home phone & internet. One payment for all is deducted automatically from my bank a/c as happened on Fr… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Im a with optus pay from my account. now Telstra has/is
Im a with optus pay from my account. now Telstra has/is sending me an acount the same amount as OPTUS i HAVE TRIED TO GET THIS SETTLED THAT i ONLY HAVE ONE PHONENUMBER WITH OPTUS. iM 86 YRS OLD TOO HA… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
NSW. In terms of what? we have been separated since 1 march
hello my name is*****: What state are you in? It matters because laws vary by location. Customer: NSW … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
We have an optus nbn to which our phone is connected, since
We have an optus nbn to which our phone is connected, since last night the phone has not worked and the Ethernet connection for the internet is also not working. We have tried ringing Optus fault line… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have received 6 acounts from optus,all of which are
I have received 6 acounts from optus,all of which are showing incorrect amounts, in addition to this I have received 2 accounts AFTER I have cancelled my account and no longer use Optus! I have tried … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I switched all my phone and broadband accounts from Telstra
I switched all my phone and broadband accounts from Telstra to Optus Oct 2016. I mistakenly thought Optus was going to cancel all my Telstra accounts. They did all phone accounts, but not Broadband. I… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Problem with optus broadband. I'm in qld. I already belong
no,I already belong to dodo for 3 month and I paid cancelation money for optus and they send me forms that I don't ow them nothing now they said that I have to pay morte … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Do I have to pay a fee for ebay banking, a fee for non
do I have to pay a fee for ebay banking , a fee for non direct debit on my NBN account … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have been using optus previous two year and at the end of
Hi, I have been using optus for the previous two year and at the end of my contract I decided to change providor and not use optus any more. I informed optus of my decision I thought that they had hon… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I found optus had withdrawn money from my bank account to pay
I found optus had withdrawn money from my bank account to pay my ex partners phone bill. She hit me 2 years ago we went to refuge for 6 mths. We moved interstate because I couldn't get a dvo to preven… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
The mobile phone an employee was using was lost or stolen
The mobile phone an employee was using was lost or stolen and I requested a finalisation bill of the account to be mailed out to me some months back. Optus sent the account to an old address and obvio… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I would like to know am I forced to pay a $2 per month fee
I would like to know am I forced to pay a $2 per month fee to Optus because I will not let them direct debit my account. I pay by Bpay. I have discussed this with them so many times but they keep tell… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers

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Deborah Awyzio

Deborah Awyzio

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Sean

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Law degree with 1st class honours from Australian National University.

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Leon

Leon

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BEc Dip Ed, Dip Law (SAB) MTax (UNSW)

Daniel

Daniel

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Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court

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John Melis

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Family Law, Commerical Law, Property law, Probate & Wills, Employment Law, International Law, Criminal and Traffic Law, Litigation Tribunal & Courts

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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