Australia Law

Have Australian law questions? Ask a lawyer now.

Ask a Lawyer,
Get an Answer ASAP!

I am in Victoria and we are a small business and we have…

Customer Question
I am in Victoria...

I am in Victoria and we are a small business and we have been in business for 29 years.

Lawyer's Assistant: Has anything been officially filed? If so, what?

3 years ago we started an online ebay business selling classic motorcycle parts. We have 100% rating and a very happy customer base. Our problem is paypal are keeping all our sales from 30th November 2017. The total is up to over $11,000.00AUD at the moment. We have sent off emails and called the dispute line several times. Pay pal will not respond to any of our emails and the dispute centre just tell us to email them. There are no disputes against us and no one complaining about not getting their goods. Please help

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

We just want to know how we can get our money from paypal.

Submitted: 8 months ago.Category: Australia Law
Show More
Show Less
Ask Your Own Australia Law Question
Answered in 5 minutes by:
12/17/2017
Solicitor: Leon, Solicitor replied 8 months ago
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,923
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified

Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question today. I may ask a few questions. I can call you for an extra fee.

Ask Your Own Australia Law Question
Solicitor: Leon, Solicitor replied 8 months ago

Good Morning

Unfortunately Paypal does not come under the same regulations and the banks and the Financial ombudsman cannot deal with them.

Have Paypal indicate why they have frozen the account?

Is there any outstanding verifications that still are outstanding?

In a dispute they will only withhold the money that is disputed not the whole account.

Ask Your Own Australia Law Question
Customer reply replied 8 months ago
No to all of the above questions
Solicitor: Leon, Solicitor replied 8 months ago

When you called them did they tell you the reasons for freezing the account?

They should disclose this to you.

In the end of that fails you may have to consider taking action against them for a breach of contract

But that should be a last resort.

I have seen this before where the customer has had to re-verify their bank account and credit card and also provide up to date evidence of addresses.

But they usually set this out in an email.

Also you should open a complaint in the resolution centre.

Ask Your Own Australia Law Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a solicitorLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Deborah Awyzio Your Own Question
Deborah Awyzio
Deborah Awyzio
Deborah Awyzio, Solicitor
Category: Australia Law
Satisfied Customers: 863
863 Satisfied Customers
Experience: Bachelor of Laws (QUT), BIT (QUT), Family Law Accredited Specialist, over 12 years experience

Deborah Awyzio is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Deborah Awyzio

Deborah Awyzio

Solicitor

863 satisfied customers

Bachelor of Laws (QUT), BIT (QUT), Family Law Accredited Specialist, over 12 years experience

Sean

Sean

Experienced lawyer

855 satisfied customers

Law degree with 1st class honours from Australian National University.

James G.

James G.

Lawyer

17 satisfied customers

Australian Legal Practitioner

Darren Kruse

Darren Kruse

Solicitor

16 satisfied customers

Practising in in Personal Injury, Workcover, Civil Disputes, Family, Wills and Estates and Criminal law.

Leon

Leon

Solicitor

46,923 satisfied customers

BEc Dip Ed, Dip Law (SAB) MTax (UNSW)

Daniel

Daniel

Solicitor

5,976 satisfied customers

Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court

John Melis

John Melis

Lawyer

3,352 satisfied customers

Principal Lawyer at Legal AU Pty Ltd

< Previous | Next >

Related Australia Law Questions
I am from melbourne, victoria, australia. i am wondering if
i am from melbourne, victoria, australia. i am wondering if i can complaint or not as i have open dispute with paypal and i am calling them 4 to 5 times in a week and they are not giving me proper answer. … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,352 satisfied customers
I has been cancel paypal" Digitalrive AVA" Invoice ID
Hi i has been cancel paypal" Digitalrive AVA" Invoice ID***********on pre-approved payment. this item i did not make any subscribed or auto renew. so i have made cancel that. but i need full refund DR… read more
Leon
Leon
Solicitor
46,923 satisfied customers
Today I have had a problem with Paypal a servicethat .i have
Today I have had a problem with Paypal a servicethat .i have used for some years.First of all I have been unable to remove wrong phone numbers and old bank card number from my profile with them also o… read more
John Melis
John Melis
Lawyer
Diploma In Law
3,352 satisfied customers
This is a copy of the brief conversation I had with PayPal
Good morning this is a copy of the brief conversation I had with PayPal earlier today re a claim against a company called Envato. … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,352 satisfied customers
I had 10 fraudulent withdrawals totalling $669.56 made from
Good morning. My name is***** had 10 fraudulent withdrawals totalling $669.56 made from my bank account from 22 February to 23rd November 2017. The fu … read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
5,976 satisfied customers
I'm seeking your assistance in gettiing an amount of 1320.00
good afternoon, I'm seeking your assistance in gettiing an amount of 1320.00 refunded from CUBE for business phone 1300.280.249 This has been an ongoing sage for almost 12 months. I have spoken on many occasion to them but get the total brush off. Kasi is the person I try to speak to but she is never in or available. I have had discussions and emails with ***** *****on and he tells me flatly he cannot help as it is not his problem. I have repeatedly asked to speak to Samantha who is head of credit but she is never available. I have left numerous messages and nobody has the common decency to ever contact our office by either email or telephone. They have acknowledged they owe the money but it has never been forthcoming. They asked for us to submit our invoice as the claim which we did back on 28/6/2017. Can you please assist us in how we can get our money back. We are a small business and we need it returned. Thanking you Mrs ***** *****/bookeeper for Lamont & Walters 149 Centre Dandenong Road Cheltenham Vic telephone 03 9583.3596 … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,352 satisfied customers
I purchased an item from an overseas company. It not only
I purchased an item from an overseas company. It not only arrived late but was the total wrong item. I've been asking for my money back and they keep making up stories and then now say the only transa… read more
Leon
Leon
Solicitor
46,923 satisfied customers
I have a contract that expires on September 30th 2017. I
Hi Pearl, I have a contract that expires on September 30th 2017. I have partially completed the work outlined in the contract. The other party wants me to continue working post September 30th with no … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,352 satisfied customers
I got an email from a vendor which I purchased a product
Hi There, I got an email from a vendor which I purchased a product back in November 2016 through PayPal. However the product did not get delivered until May 2017 and hence during this time I opened up… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
5,976 satisfied customers
My account has been restricted by Paypal because I made too
My account has been restricted by Paypal because I made too much money over a month. I run a legitimate manufacturing business and use paypal for my overseas clients as buyer security. I have over 20K… read more
Leon
Leon
Solicitor
46,923 satisfied customers
I've received the below email from tax office and I need
Hi I've received the below email from tax office and I need some help before I reply to them , I need to know if there is any information there that they can use against me later on or not and I've al… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
5,976 satisfied customers
Hi There, We purchased a product on eBay and during the
Hi There, We purchased a product on eBay and during the delivery process we found it damaged in the box and after inspecting it further found the console has no plug for it to charge it. We have conta… read more
James D. Ford
James D. Ford
Lawyer
1,600 satisfied customers
Hello, I have eBay and website business. Recently I got a
Hello, I have eBay and website business. Recently I got a letter from PayPal (see letter below), asking me to remove certain items because they infringe on somebody's IP. This is an extract from the l… read more
Leon
Leon
Solicitor
46,923 satisfied customers
Dear Sir My partner Noel is an Ebay member and a Paypal member. He
Dear Sir My partner Noel is an Ebay member and a Paypal member. He purchased a CAVS USB DVD player from U S the purchase price was $289 diollars shipping costs brought it up to $468 Noel asked the sel… read more
Alex
Alex
Lawyer & Solicitor
Master
11,225 satisfied customers
I paid for an item on ebay by bank transfer . the item was
I paid for an item on ebay by bank transfer . the item was a fraud, ebay withdrew the item when it was discovered but did not contact any one who had commited to purchase . I sent the money 4 days aft… read more
Advocate
Advocate
Master's Degree
350 satisfied customers
Hi, I have a question on Ebay online auction. I sold a a phone
Hi, I have a question on Ebay online auction. I sold a a phone on Ebay. The buyer claimed the phone is not authentic and seeks a refund. I have advised the buyer that I presume it is genuine based on … read more
Leon
Leon
Solicitor
46,923 satisfied customers
Hi there I have received an email from my competitor and I
Hi there I have received an email from my competitor and I would like to know your opinion Dear Sir or Madam; We are the Registered Trade Mark holder of “Skyrunner” in Australia. This email is hereby … read more
Maurice
Maurice
Lawyer
Master's Degree
1,980 satisfied customers
hi there ... I think that Paypal Australia (part of
hi there ... I think that Paypal Australia (part of Ebay group of companies) have mishandled a dispute that I had with a buyer in despite of numerous evidences that I presented to them trying to prove… read more
Maurice
Maurice
Lawyer
Master's Degree
1,980 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x