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We tried to join Optus in January and after a couple of days
Good Morning. We tried to join Optus in January and after a couple of days the said to me to go back to my last provider cause they couldn't get internet lines to our two computers. We live in a retir… read more
John Melis
John Melis
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I purchase a phone from Telstra shop the sales person did
I purchase a phone from Telstra shop the sales person did not asked me what kind of sim card I had,when I put my sim card which I had,from my former phone which was purchased at Optus ,it did not work… read more
John Melis
John Melis
Lawyer
4,081 satisfied customers
I purchase a phone from Telstra shop the sales person did
I purchase a phone from Telstra shop the sales person did not asked me what kind of sim card I had,when I put my sim card which I had,from my former phone which was purchased at Optus ,it did not work… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have a landline phone problem, just contacted optus and
good afternoon, my name is***** have a landline phone problem, just contacted optus and they want to charge me 150.00 just to come and check if there is a problem outside the house if not found. I was… read more
John Melis
John Melis
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I have an iPhone 6plus that I want to give to my daughter
I have an iPhone 6plus that I want to give to my daughter who lives in New Zealand. It needs to be unlocked and after multiple attempts including through you it has been unsuccessful. I was sent a cas… read more
John Melis
John Melis
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Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I
Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I have a bundle from optus of XXXX TV, home phone & internet. One payment for all is deducted automatically from my bank a/c as happened on Fr… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have been an Optus user for both my phone and mobile data,
Hi Pearl.I have been an Optus user for both my phone and mobile data, for my computer, for more than eight years on a plan. My data download was 1GB and 4Gb for my phone and mobile data respectively. … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I am a small business owner of CDN Pharmaceuticals. I have
My name is***** I am a small business owner of CDN Pharmaceuticals. I have owned this name and traded for nearly 9 years with little success until only last year when Lucas Papaw became popular with t… read more
Patrick H.
Patrick H.
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Please Help me In February 2015 a couple of representatives
Hi, Please Help me In February 2015 a couple of representatives from the Brisbane Optus Business Team came to see me to try and get me to switch from our current supplier Telstra. They gave me their b… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
To update thks for your reply today i made phone calls to
To update thks for your reply today i made phone calls to optus customer service and he directed me to go back to that optus shop which charged me 1400 for that faulty mobile and he would talk to that… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
5,988 satisfied customers
Renew a 2 year phone contract with Vodafone after being assured
Renew a 2 year phone contract with Vodafone after being assured that the problem of not being able to text or call Argentina was probably due to the old network my previous phone had and with the new … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Good morning. In a nut shell, here is my problem; I purchased
Good morning. In a nut shell, here is my problem; I purchased an Optus Prepaid mobile phone in Fed 2010 for my son. This number/account was in my name, and I produced the relevent and required identif… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
5,988 satisfied customers
I needed to get my phone unlocked by Vodaphone in order to
I needed to get my phone unlocked by Vodaphone in order to insert and use a roaming sim card for my mobile to use overseas. When I called Vodaphone they tried to instruct me how to unlock it myself bu… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
5,988 satisfied customers
I bought a mobile phone from OPTUS, by phone, which was posted
I bought a mobile phone from OPTUS, by phone, which was posted to me. (A Motorola). I did not use the phone or activate the sim card. It remained in its original packaging. Basically, at the time, som… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
HI , I just received DEMAND FOR PAYMENT & FINAL NOTICE from
HI , I just received DEMAND FOR PAYMENT & FINAL NOTICE from CCC, commercial credit control about the "outstanding debt" of $58.99 from "unpaid" bill to SIM plus phone company, on 01/07/2008. They are … read more
Brisbane-Lawyer
Brisbane-Lawyer
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i am a small business , i have been with Optus for many years,
i am a small business , i have been with Optus for many years, landline phone and fax, 2 mobiles and cable internet.Two months ago I phoned optus sales, i was assured twice that my mobile phone would … read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers
Hello, my name is Matthew. Last year in November my friend
Hello, my name is Matthew. Last year in November my friend (she has bad credit) asked me to get a mobile phone plan at optus and i agreed. The plan is $75 per month for the next 2 years, the plan is a… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
My husband and I bought a new caravan in Nov 2009 (2008 model
My husband and I bought a new caravan in Nov 2009 (2008 model but had never sold) and dealer in Brisbane has not supplied the warranty papers for it. We've made numerous requests for papers and always… read more
Brisbane-Lawyer
Brisbane-Lawyer
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Master
14,357 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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