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Problems getting my mobile phone unlocked. My phone is

Customer Question
Problems getting my mobile...

Problems getting my mobile phone unlocked. My phone is locked with Optus and approx. 3 weeks ago I changed service provider and they supplied me with alternative SIM card for my mobile phone. However I am unable to use it until Optus unlocks my phone. I have been in contact with them several times and they have tried to unlock my phone without success. Last Thursday morning I approached my nearest Optus shop and I explained the problem and they have since tried to do so without success. My phone will run out of warranty by 27th January, 2018 and I have asked them if they cannot unlock my phone they would need to replace it. However they said they will not do that unless they have tried up to 10 working days. Please tell me if there is something you could do to help me please.

Lawyer's Assistant: Because employment law varies from place to place, can you tell me what state this is in?

Queensland, Brisbane

Lawyer's Assistant: Has anything been filed or reported?

No

Submitted: 2 months ago.Category: Australia Law
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Answered in 48 minutes by:
12/16/2017
Solicitor: John Melis, Lawyer replied 2 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 1,732
Experience: Principal Lawyer at Legal AU Pty Ltd
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Dear customer, my name is***** solicitor in Melbourne, thank you for using Just Answer, I will assist with your question today.

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Solicitor: John Melis, Lawyer replied 2 months ago

have you written a formal complaint to Optus addressed to the dispute resolution department yet?

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Deborah Awyzio
Deborah Awyzio
Deborah Awyzio, Solicitor
Category: Australia Law
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Experience: Bachelor of Laws (QUT), BIT (QUT), Family Law Accredited Specialist, over 12 years experience

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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