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I have recently been connected to NBN. After waiting for…

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I have recently been...

I have recently been connected to NBN. After waiting for 8days for my phone to be reconnected I contacted TPG to be told their end was connected and I must get VoIP to connect to the Modem.In all my dealings with them I have never been informed of this. I have only found out this morning what that means.

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

ACT

Lawyer's Assistant: Has anything been filed or reported?

By me?

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

All through the process I have asked many questions,have never received a proper answer. Telling me I could abort the connection at any time.

Submitted: 7 months ago.Category: Australia Law
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Answered in 5 minutes by:
12/16/2017
Solicitor: John Melis, Lawyer replied 7 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,335
Experience: Principal Lawyer at Legal AU Pty Ltd
Verified

Dear customer, my name is***** solicitor in Melbourne, thank you for using Just Answer, I will assist with your question today.

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Solicitor: John Melis, Lawyer replied 7 months ago

have you written a formal complaint to the dispute resolutions department yet ?

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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