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Thank you. I recently organised an ADSL2+ and Home phone
Hi Pearl, Thank you. I recently organised an ADSL2+ and Home phone bundle through TPG … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I'm writing this on behalf of my mum who is 78 yrs old and
Hi I'm writing this on behalf of my mum who is 78 yrs old and lives on her own. She currently has a mobile phone with TPG and yesterday was bullied into paying for NBN and a modem which she told them … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have just changed suppliers to the nbn, TPG the original
I have just changed suppliers to the nbn, TPG the original company took our phone number that is in the phone book & now won't return it. I now have no home phone if I am sick at all what happens if I… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I brought a phone from Optus, and a new number. A girl from
I brought a phone from Optus, and a new number. A girl from Optus asked if I was happy with the service a few weeks later. She asked me about my home internet. She talked me into cutting of my interne… read more
John Melis
John Melis
Lawyer
4,092 satisfied customers
Was looking for information about NBN Services. Qld. I have
I have send a request for information about our service as the website says fixed Wireless is available but no provider could give it to us as it says it is unavailable. When I asked Telstra on chat I was told I could get Fixed wireless but when I asked the sales rep she said No. Sent NBN a message about it and their response was that We have Satellite connected so we can't get the fixed wirless.This is true but satellite costs a lot more to have with many drops due to weather which is why we wish to change. … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have an issue with Telstra. I had to move my NBN to
Hi there, I have an issue with Telstra. I had to move my NBN to another provider because Telstra did not offer a certain service. What they did not advise is that when you move NBN to another provider… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
On the brink of a breakdown over a TPG mess which has just
On the brink of a breakdown over a TPG mess which has just about brought our business down. I honestly don't know what to do but in a nutshell we changed service providers for our NBN, which meant we … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have had the NBN connected recently to my house which is
My name is***** have had the NBN connected recently to my house which is also my place of Buisness I am semi retired but this installation has totally wiped me out as the Technician disconnected all m… read more
John Melis
John Melis
Lawyer
4,092 satisfied customers
We were moving and i rang dodo to get our new house
we were moving and i rang dodo to get our new house activated with nbn and found out that that also came with a phone number so i requested to get our number transferred. The lady was going to do that… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Connecting to the NBN compulsorily changes the method of
Connecting to the NBN compulsorily changes the method of voice communication over landlines to VOIP. This disables our internal landline network, instead imposes a phone directly connected to the new … read more
John Melis
John Melis
Lawyer
4,092 satisfied customers
I recently purchased a property for the purpose of making it
I recently purchased a property for the purpose of making it our new home. … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I had Nbn put on last week and by doing this I have lost my
Hi I had Nbn put on last week and by doing this I have lost my home phoneline and sometime things on my computer do not work, and also my TV My daughter rang them last Sunday and after two and a half … read more
John Melis
John Melis
Lawyer
4,092 satisfied customers
I had a pre-order set up with Westnet which I wanted to
I had a pre-order set up with Westnet which I wanted to cancel. I made contact with them with a 1hr 30min wait. I informed the person I was speaking to that I was cancelling the Pre-order, they were u… read more
John Melis
John Melis
Lawyer
4,092 satisfied customers
COULD GIVE ME SOME ADVICE I HAVE BEEN WAITING FOR 3 WEEKS
HI THERE COULD GIVE ME SOME ADVICE I HAVE BEEN WAITING FOR 3 WEEKS NOW TO GET MY PHONE BACK ON DUE TO NBN DISCONNECTED IT AND I WANT THAT SAME NUMBER BACK AS I IS A BUSINESS NUMBER I HOOKED UP FOR THE… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
We applied for the NBN through TPG i February and we have
We applied for the NBN through TPG i February and we have not had any success with either company in having the hardware installed in our unit at 5/50 Hoskins St, Mitchell ACT 2911. I have been calling weekly and twice weekly on occasions to find out what is going. Early May we were issued a dedicated senior case manager Mr Froilan Clarete, who I was told would get things moving. To date there has not been a single piece of correspondence in any form. Its costing our not for profit Church to continue providing alternative internet access, not to mention the accumulating phone costs as well. TPG have already billed us for 4 months without any sign of the NBN Service even being installed. What shall we do? … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I am connected to NBN. I wanted to stay as i had been with
I am connected to NBN. I wanted to stay as i had been with my phone with Telstra & internet with tpg, I was told this was possible. However tpg kept telling me about their bundle and how much cheaper … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Dear Sir/Madame, I would like to know if I am entitled as
Dear Sir/Madame, I would like to know if I am entitled as customer to compensation of my expenses (few hundred $ so far) because TPG can't fix my malfunctioning from 26 of Dec 2012 internet connection… read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers
I have signed up for 24months with DoDo for voip and internet
I have signed up for 24months with DoDo for voip and internet services and don't want to proceed. They signed me up in a hurry on Xmas Eve and said I had a 7 day cooling off period -By the time I had … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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