Australia Law

Have Australian law questions? Ask a lawyer now.

Ask a Lawyer,
Get an Answer ASAP!

I need help with Jetstar. They damaged my bag on the 1st Dec…

Customer Question
I need help with...

I need help with Jetstar. They damaged my bag on the 1st Dec on a domestic flight. I have sent all photos,receipts, quote (from samsonite). I have been ringing all the time and getting the same response, we will email you. To this day they have not emailed me. I rang them at 9.30am this morning to be told they will have an answer within 2hrs. I have just rang now with no answer. They are still saying that they will pass on my complaint. Can you help me thanks Dianne

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

Victoria

Lawyer's Assistant: Has anything been filed or reported?

Yes at the airport, when i seen the damage

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

No i just need the money for a new bag as samsonite said it is un-repairable. The bag costs $899

Submitted: 7 months ago.Category: Australia Law
Show More
Show Less
Ask Your Own Australia Law Question
Answered in 5 minutes by:
12/14/2017
Solicitor: Leon, Solicitor replied 7 months ago
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,714
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified

Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question today. I may ask a few questions. I can call you for an extra fee.

Ask Your Own Australia Law Question
Solicitor: Leon, Solicitor replied 7 months ago

Good Morning

With the amount of money you can commence proceedings in VCAT to recover the cost.

Ask Your Own Australia Law Question
Solicitor: Leon, Solicitor replied 7 months ago

Good Afternoon

Hers is the link to the process to sue them.
https://www.artslaw.com.au/info-sheets/info-sheet/debt-recovery-small-claims-procedure-vic/

You have to get evidence of the cost if the bag and send it to them with a letter or demand.

They have been negligent and they have to compensate you.

If they do not respond in 14 days, which is the usual time to respond then you file an application in VCAT or the Magistrates Court. The filing fee and the service fees will be added to the claim.

You can do this on your own as using a Solicitor will cost you more than the bag and you will not get your costs.

I hope this makes sense and is of assistance. If you have found my answer to be helpful, please rate me five stars so I can get paid for my services to you. I am happy for you to ask further questions on anything you wish more detail on.

Regards

Leon

Ask Your Own Australia Law Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a solicitorLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Leon Your Own Question
Leon
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,714
46,714 Satisfied Customers
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)

Leon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Deborah Awyzio

Deborah Awyzio

Solicitor

863 satisfied customers

Bachelor of Laws (QUT), BIT (QUT), Family Law Accredited Specialist, over 12 years experience

Sean

Sean

Experienced lawyer

855 satisfied customers

Law degree with 1st class honours from Australian National University.

James G.

James G.

Lawyer

17 satisfied customers

Australian Legal Practitioner

Darren Kruse

Darren Kruse

Solicitor

16 satisfied customers

Practising in in Personal Injury, Workcover, Civil Disputes, Family, Wills and Estates and Criminal law.

Leon

Leon

Solicitor

46,714 satisfied customers

BEc Dip Ed, Dip Law (SAB) MTax (UNSW)

Daniel

Daniel

Solicitor

5,940 satisfied customers

Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court

John Melis

John Melis

Lawyer

3,106 satisfied customers

Principal Lawyer at Legal AU Pty Ltd

< Previous | Next >

Related Australia Law Questions
I was involved in a car accident where the other driver ran
I was involved in a car accident where the other driver ran into the back of my car in March. He is insuranced with AAMI, who paid for the repairs, and after 4 weeks the car was returned. On picking u… read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
I have booked a flight with Jetstar online with a booking
I have booked a flight with Jetstar online with a booking company. On confirmation the dates of the flight were wrong. I have rung Jestar to change the dates and was happy to pay the extra costs. Sinc… read more
Leon
Leon
Solicitor
Master's Degree
46,714 satisfied customers
DOMESTIC DISP, HUSBAND HAS GOTTEN ORDER BARRING MY 6 MONTH
DOMESTIC DISP, HUSBAND HAS GOTTEN ORDER BARRING MY 6 MONTH OLD FROM LEAVING COUNTRY TO SEE MY DYING DAD. IN ATLANTA GA USA … read more
Leon
Leon
Solicitor
Master's Degree
46,714 satisfied customers
I rented a hire car through Europcar Melbourne airport in
I rented a hire car through Europcar Melbourne airport in August. At the counter I signed a contract for a red RAV4 with side damage. The car was not ready, so we waited for 20 minutes. They handed me… read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
Recently I placed a dispute query with the Commonwealth Bank
Recently I placed a dispute query with the Commonwealth Bank re the exchange rate when i transferred my Canadian Dollars back into my account (from my travel money card). The advertised exchange rate … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
I recently missed a Qatar airways flight from Perth to
I recently missed a Qatar airways flight from Perth to Manchester via Doha because I did not receive and update to my flight itinerary to inform me that my flight had been brought forward by 1hr 30 mi… read more
Leon
Leon
Solicitor
Master's Degree
46,714 satisfied customers
I've encountered difficulties with domestic airline travel
Hello, I've encountered difficulties with domestic airline travel with all airlines: Qantas, Virgin and Tiger all state that the height of my electric wheelchair (93cm) is 9cm too tall for the aircraf… read more
Leon
Leon
Solicitor
Master's Degree
46,714 satisfied customers
Debrah, my son was hit from behind in his car, he doesn't
Hi Debrah, my son was hit from behind in his car, he doesn't have insurance and the person who hit him doesn't have insurance as well. he got his details and has tried calling this person but he doesn… read more
Leon
Leon
Solicitor
Master's Degree
46,714 satisfied customers
I receives a offer for flights on Jetstar Qantas or
I receives a offer for flights on Jetstar Qantas or Virgin on the 3rd December and I was sucked in for 4 fares to anywhere in Australia open for 2 years at $257.99 receipt 052826 and an Address in Bur… read more
Leon
Leon
Solicitor
Master's Degree
46,714 satisfied customers
how to get a refund from a tikets brougt from fligth centre
how to get a refund from a tikets brougt from fligth centre internet in australia ,because i could,nt use because they change the departure hour, and i arraived to perth airport lather , because i d,n… read more
Leon
Leon
Solicitor
Master's Degree
46,714 satisfied customers
Australia (Victoria) I recently travelled with an airline
Australia (Victoria) I recently travelled with an airline who, damaged a stroller (wheel missing) when arriving in Tasmania. The following occurred in short: *contacted ground staff - they said an ema… read more
Leon
Leon
Solicitor
Master's Degree
46,714 satisfied customers
Webjet changed my flight and asked for a confirmation within
Webjet changed my flight and asked for a confirmation within 24 hours, I responded on their email but they say they didn't receive it and cancelled my flight. When I rang Jetstar they said they didn't… read more
Sean
Sean
Experienced lawyer
Bachelor of Law with First Class Honours
855 satisfied customers
Am I entitled to a refund on airline ticket bookings, as we
Am I entitled to a refund on airline ticket bookings, as we are unable to travel for a serious medical reason.… read more
Leon
Leon
Solicitor
Master's Degree
46,714 satisfied customers
i have booked some flights with Jetstar over the internet for
i have booked some flights with Jetstar over the internet for November 24 - Adel - Melb, Melb - Hobart and return. Our travel companions' parents have been involved in a car accident and need care so … read more
Sean
Sean
Experienced lawyer
Bachelor of Law with First Class Honours
855 satisfied customers
Does the insurance company have to notify you 10 working days
Does the insurance company have to notify you 10 working days after a claim is lodged that it is under investigation… read more
Leon
Leon
Solicitor
Master's Degree
46,714 satisfied customers
hi. i have small retail business and for the last couple of
hi. i have small retail business and for the last couple of months have been dealing with a person in relation to the purchase of the business. she approached me via email and asked me if i wanted to … read more
Leon
Leon
Solicitor
Master's Degree
46,714 satisfied customers
I run and own a gardening business. I have been accused of
I run and own a gardening business. I have been accused of breaking a car window with the mower or whipper snipper.There are no witnesses and i was unaware this happened at the time.The people claimin… read more
Advocate
Advocate
Master's Degree
350 satisfied customers
I came down to Sydney on the 24.09.09, and stayed at my parents
I came down to Sydney on the 24.09.09, and stayed at my parents overnight at my parents house overnight with my 14 year old son. I had a red supre bag which I put my digital camera in, as my son was g… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
5,940 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x