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Just wondering, my son had slow Internet speeds so his

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Just wondering, my son...

Just wondering, my son had slow Internet speeds so his provider iinet sent telstra tech to check phone lines etc.found no problem so iinet sent new modem free of charge which was good.however my son just received his monthly a/c and they charged him 150 dollar fee for a telstra call out charge.their was no mention of this at the time.can they charge this amount.thanks rod.

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

Victoria

Lawyer's Assistant: Has anything been filed or reported?

No

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

No he only received a/C

Submitted: 8 months ago.Category: Australia Law
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Answered in 5 minutes by:
12/14/2017
Solicitor: John Melis, Lawyer replied 8 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,550
Experience: Principal Lawyer at Legal AU Pty Ltd
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Dear customer, my name is***** solicitor in Melbourne, thank you for using Just Answer, I will assist with your question today.

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Solicitor: John Melis, Lawyer replied 8 months ago

have you written a formal complaint to the dispute resolution department yet ?

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