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With NBN - not able to use the phone - package with Telstra
With NBN - not able to use the phone - package with Telstra includes internet and phone. … read more
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Leon
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I have had dealings with NBN and Telstra for the last 16 days as I have no NBN or landline. Tried of being told they will fix it and NBN cancelling appointment for today. They say query has escalated … read more
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I asked Telstra if they could provide a cable internet
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I live in North Queensland and I have a bill from Telstra
Hi Pearl I live in North Queensland and I have a bill from Telstra for $681.38 and they have cut off my phone,and are threatening all sorts of things if I don't pay it today.I had a mobile device plan… read more
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My husband and I work from home and have had ongoing issues
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I have had an account with Telstra for over 27 years for
I have had an account with Telstra for over 27 years for many years now I have been paying $110.00 per fortnight and it had become time foe a new plan. I stipulated that my limit was $110 per fortnigh… read more
Leon
Leon
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I am having massive dramas with tesltra and my fixed home
I am having massive dramas with tesltra and my fixed home internet. Ive had it since October last but has work at all, ive put in 5 complaints to telstra and no one is able to fix the issue. As a resu… read more
Leon
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I have been having an on going problem with Telstra we
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I have been charged an extra $300 for internet and data. I
I have been charged an extra $300 for internet and data. I was quoted $120 which I paid last month. This was for a wifi modem . My husband ws given an ipad for Xmas and need this connection. If it was… read more
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My deceased daughter was a Solicitor. Unfortunately I don't
Hi, my name is***** deceased daughter was a Solicitor. Unfortunately I don't have her support as I have been having regular and frequent trouble with internet disconnection for over 18months. The serv… read more
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We have been trying to contact Telstra regarding hardship.
Hi, we have been trying to contact Telstra regarding hardship. My nephew was given an iPad and modem amounting to approx. $150 per month and he does not have a job and did not have a job at the time. … read more
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My query relates to the failure of Iinet to connect a land
Good morning, My query relates to the failure of Iinet to connect a land line to our property. … read more
Leon
Leon
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I have had nothing but problems with Telstra in the last 2
I have had nothing but problems with Telstra in the last 2 years or so. My connection has continuously cut out, which I reported constantly. Sometimes they would say it was there connection and other … read more
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I am having the most frustrating time with Telstra. It has
I am having the most frustrating time with Telstra. It has been going on for months. I am having to spend so much time on the telephone every week. … read more
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Pearl.... We are at our wits end in relation to our landline
Hi there Pearl.... We are at our wits end in relation to our landline phone home line. For over 3 weeks we have been without our home number (03 97401111) which has been given to another family maybe … read more
Leon
Leon
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Master's Degree
28,101 satisfied customers
Telstra disconnected my land line phone and allocated it to
Telstra disconnected my land line phone and allocated it to some one else without notifying me of their intentions, this lost me my internet connection. … read more
Leon
Leon
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Master's Degree
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Hi, in May we sent online request to provide new tel and
Hi, in May we sent online request to provide new tel and ADSL internet connection to our new property. End of July we discussed the plan we wanted to have connected and we got an ADSL device provided … read more
Expert
Expert
Dear Sir/Madame, I would like to know if I am entitled as
Dear Sir/Madame, I would like to know if I am entitled as customer to compensation of my expenses (few hundred $ so far) because TPG can't fix my malfunctioning from 26 of Dec 2012 internet connection… read more
Brisbane-Lawyer
Brisbane-Lawyer
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Master
14,357 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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