Australia Law

Have Australian law questions? Ask a lawyer now.

Ask a Lawyer,
Get an Answer ASAP!

I HAVE HAD MY TELSTRA ADSL REMOVED AND CABLE CONNECTED, IT…

Customer Question
I HAVE HAD MY...

I HAVE HAD MY TELSTRA ADSL REMOVED AND CABLE CONNECTED, IT HAS TAKEN WEEKS TO GET UP AND RUNNING DUE TO TELSTRA, NOW I ONLY HAVE INTERNET IN MY KITCHEM AND NO OTHER ROOM, I HAVE BEEN TO TELSTRA SHOP AS THEY OVER CHARGED MY ACCOUNT BY $691.13 AND ASKED WHAT THEY CAN DO, THERE REPLY WAS CANNOT HELP YOU AS YOU DID NOT DO PAPERWORK HERE, ONLINE ORGANISED THE REFUND AND TODAY RECEIVED THE OUTSTANDING AMOUNT OF $691.13 AGAIN BUT IN MY OLD ADDRESS FROM TEN YEARS AGO, I CALLED TELSTRA TODAY THEY CUT ME OFF AND NOW ON HOLD AGAIN PLEASE HELP AS I JUST WANT INTERNET OVER TELSTRA THANKS MICHELLE SLESSOR

Lawyer's Assistant: You can email***@******.***. JustAnswer is backed by a 100% satisfaction guarantee. So if our Customer Care team can't address your issue, and it's been 30 days or less since you paid to ask your question, they will refund your money.

SORRY I AM OVER ALL THE PHONE CALL AND BILLS PLEASE HELP

Lawyer's Assistant: What state is this in? And just to clarify, when was the purchase made?

EARLY OCTOBER 2017

Lawyer's Assistant: Has anything been filed or reported?

QUEENSLAND 4216

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

NOT AS YET JUST BEEN AWAY AND MY CHILDRENS TELEPHONE BILLS WERE OVER DOUBLE DUE TO NO INTERNET IN THERE BEDROOMS ONLY THE KITCHEN, WHEN WE HAD ADSL NO PROPLEMS

Submitted: 7 months ago.Category: Australia Law
Show More
Show Less
Ask Your Own Australia Law Question
Answered in 5 minutes by:
12/13/2017
Solicitor: Leon, Solicitor replied 7 months ago
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,710
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified

Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question today. I may ask a few questions. I can call you for an extra fee.

Ask Your Own Australia Law Question
Solicitor: Leon, Solicitor replied 7 months ago

Are you after the ombudsman?

Their website is as follows

http://www.tio.com.au/

We are solicitors. We can help but it is not a free service.

Ask Your Own Australia Law Question
Customer reply replied 7 months ago
I am after the ombudsman
Customer reply replied 7 months ago
THANKS WILL EMAIL THEM PLEASE DISCONNECT THIS MEMBERSHIP THANKS MICHELLE SLESSOR
Solicitor: Leon, Solicitor replied 7 months ago
I will request you get a refund all the best and good luck
Regards
Leob
Ask Your Own Australia Law Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a solicitorLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Deborah Awyzio Your Own Question
Deborah Awyzio
Deborah Awyzio
Deborah Awyzio, Solicitor
Category: Australia Law
Satisfied Customers: 863
863 Satisfied Customers
Experience: Bachelor of Laws (QUT), BIT (QUT), Family Law Accredited Specialist, over 12 years experience

Deborah Awyzio is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Deborah Awyzio

Deborah Awyzio

Solicitor

863 satisfied customers

Bachelor of Laws (QUT), BIT (QUT), Family Law Accredited Specialist, over 12 years experience

Sean

Sean

Experienced lawyer

855 satisfied customers

Law degree with 1st class honours from Australian National University.

James G.

James G.

Lawyer

17 satisfied customers

Australian Legal Practitioner

Darren Kruse

Darren Kruse

Solicitor

16 satisfied customers

Practising in in Personal Injury, Workcover, Civil Disputes, Family, Wills and Estates and Criminal law.

Leon

Leon

Solicitor

46,710 satisfied customers

BEc Dip Ed, Dip Law (SAB) MTax (UNSW)

Daniel

Daniel

Solicitor

5,940 satisfied customers

Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court

John Melis

John Melis

Lawyer

3,106 satisfied customers

Principal Lawyer at Legal AU Pty Ltd

< Previous | Next >

Related Australia Law Questions
For last 6 year i have had Telstra Business plan with 600gb.
For last 6 year i have had Telstra Business plan with 600gb. For the 6 tears I have not been able to use that plan to it full capacity because the ADS has been to slow. I have had to go to Telstra and… read more
Leon
Leon
Solicitor
46,710 satisfied customers
I am having problem with telstra. I have been without
My Name is***** and I am having problem with telstra … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
We operate a home office and have a business account with
We operate a home office and have a business account with Telstra. Telstra disconnected out land on 14/11 advising that NBN was to be connected. The technician advised that the system was not operatio… read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
I am unable to get a large credit back from telstra. are you
i am unable to get a large credit back from telstra. are you able to help, please? … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
Ive been getting very poor service from telstra in the past
Ive been getting very poor service from telstra in the past year or so with my internet dropping out alot of the time, it started dropping every three months or so then it started dropping out more re… read more
Leon
Leon
Solicitor
46,710 satisfied customers
Is it telstra's job to provide cable from the pit to my
is it telstra's job to provide cable from the pit to my house? i have been trying for 3 weeks to connect phone i just moved and part of the cable is missing and being told i have to get a contractor t… read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
On the 2nd December 2016 I lodged change of ownership
On the 2nd December 2016 I lodged change of ownership consumer to consumer transfer request to Northlake Telstra to have the account change to my ex husbands name. It appears they have not completed t… read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
Telstra have been harassing me for an outstanding account.
Good afternoon Pearl. Telstra have been harassing me for an outstanding account. My provider rang them and finalised everything, I got a $41.88 refund on the 6/9/17. Since then I have received phone c… read more
Leon
Leon
Solicitor
46,710 satisfied customers
I was connected to NBN network on 13th october. Since then i
since then i have had no landline phone at all internet lasted 2 days and the last 3 days have had no internet either .I have made 5 complaints to telstras NBN department with no satisfactory result … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
I have for many years problems with my internet connection,
I have for many years problems with my internet connection, since telstra did chanm … read more
Leon
Leon
Solicitor
46,710 satisfied customers
I contacted the telecommunications ombudsman on the
I contacted the telecommunications ombudsman on the 20/03/2017 regarding my mobile phone not being reconnected. This was disconnected by Telstra on the 10/03/2017 with no restriction to the service ju… read more
Leon
Leon
Solicitor
46,710 satisfied customers
Third time today Telstra did not honoured their appointment
For the third time today Telstra did not honoured their appointment to come and connect my new phone and ADSL !! First date was on 26 of May , second time was on 09 of June and third time was today ( … read more
Leon
Leon
Solicitor
46,710 satisfied customers
I signed up to a 2 year contract with Telstra for my home
I signed up to a 2 year contract with Telstra for my home phone and ADSL (over the phone, not written contract) in early July, and part of the deal was that I would receive a prepaid $200 Citibank Vis… read more
Havenlawyer
Havenlawyer
2,531 satisfied customers
Hi, in May we sent online request to provide new tel and
Hi, in May we sent online request to provide new tel and ADSL internet connection to our new property. End of July we discussed the plan we wanted to have connected and we got an ADSL device provided … read more
Expert
Expert
I recently contacted telstra to enquire about changing over
I recently contacted telstra to enquire about changing over to them for my home telephone & ADSL internet capped at $140 per month. I provided my details (street address and phone number for them to c… read more
Havenlawyer
Havenlawyer
2,531 satisfied customers
Telstra bills. have had Telstra telling myself that they were
Telstra bills. have had Telstra telling myself that they were cancelling an account for connecting a home adsl line. (no fees) they have failed to do this since October last year continued billing. ha… read more
Leon
Leon
Solicitor
46,710 satisfied customers
Hello, today my internet service was ported across from Telstra
Hello, today my internet service was ported across from Telstra to Dodo WITHOUT authorization. I work from home and this disruption and deception is costing me daily. Can something be done?… read more
Havenlawyer
Havenlawyer
2,531 satisfied customers
A friend of mine has been tricked into accepting a mobile phone
A friend of mine has been tricked into accepting a mobile phone contract from Telstra by another person. See has a low IQ and is very easily fooled. It seems this person wanted her to give her name an… read more
Maurice
Maurice
Lawyer
Master's Degree
1,980 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x