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I have made 5 online complaints to Foxtel and received no…

Customer Question
I have made 5...

I have made 5 online complaints to Foxtel and received no answer from them at all. I have read their complaints policy and they have not complied with that. Can I get a complaint number to send to them as that is the only way i might get some sort of answer. I also was lied to when I was on the phone and I asked for a supervisor as per their complaints policy. i asked the so called person i was transfered to, prove he was a supervisor and he admitted he was not.

Lawyer's Assistant: Because employment law varies from place to place, can you tell me what state this is in?

ACT

Lawyer's Assistant: Has anything been filed or reported?

5 online complaints. 5 phone calls.

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

They also booked a service person to come and look at the problem and they never turned up.

Submitted: 2 months ago.Category: Australia Law
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Answered in 5 minutes by:
12/12/2017
Solicitor: Leon, Solicitor replied 2 months ago
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 45,688
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified

Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question today. I may ask a few questions. I can call you for an extra fee.

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Customer reply replied 2 months ago
when did it cost money for the ombudsman. are you ripping me off. I not going to continue and want my $5 back. this is not the service that i want.
Solicitor: Leon, Solicitor replied 2 months ago

Good Morning

Do you have copies of the complaints you have sent them?

In relation to the phone call you will have to sit down and make a detailed note recalling what was discussed who the other party was and what was said.

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Solicitor: Leon, Solicitor replied 2 months ago

This is not the ombudsman.

The ombudsman will not speak to you online.

You have to lodge a formal complaint in writing and wait for them to contact Foxtel

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Customer reply replied 2 months ago
go away you rip off bastards
Solicitor: Leon, Solicitor replied 2 months ago

I will arrange for you to get a refund.

Regards

Leon

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Customer reply replied 2 months ago
this was connected to the ombudsman site.
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