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I have a problem with Equifax ( ex Veda) the credit record…

Customer Question
Hi there, I have...

Hi there, I have a problem with Equifax ( ex Veda) the credit record management firm. They have double charged me for a service, agreed to pay the money back, say they did, I have not received it and have asked for proof of payment, they have not done so. They are very hard to contact, I have written to senior management with no response. Which Ombudsmen should I go to for action - credit or financial ? or other? Thank you, ***** *****

Lawyer's Assistant: What state is this in? And when did the issue begin?

I am in Vic, they are in NSW, started maybe 6 months ago.

Lawyer's Assistant: Have you contacted the manufacturer?

There is no manufacturer

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

No thank you

Submitted: 5 months ago.Category: Australia Law
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Answered in 5 minutes by:
12/12/2017
Solicitor: John Melis, Lawyer replied 5 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 2,798
Experience: Principal Lawyer at Legal AU Pty Ltd
Verified

Dear customer, my name is***** solicitor in Melbourne, thank you for using Just Answer, I will assist with your question today.

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Solicitor: John Melis, Lawyer replied 5 months ago

do you have anything in writing from them ?

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Customer reply replied 5 months ago
a number of e-mail exchanges, several pages
Solicitor: John Melis, Lawyer replied 5 months ago

on this basis you will be able to raise a formal complaint in writing to pursue the payment.

would you like to do this ?

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Customer reply replied 5 months ago
John, I have my own Lawyers, all I did was go online to an ask a question site with a simple question - which ombudsmen. If you cant simply answer just advise and we'll move on. Thank you
Solicitor: John Melis, Lawyer replied 5 months ago

you can raise a complaint to the ombudsmen, but it will not provide you the prompt out come you seek.

I would be pleased to talk to you on the telephone, I have extended a special offer to you, which will be far more cost effective than attending a lawyers office if you prefer ?

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Customer reply replied 5 months ago
Who says I want a prompt outcome. Its $79.95 and been going on for months. I am pursuing out of principle now as well as wanting my money back. Thank you for your time.
Solicitor: John Melis, Lawyer replied 5 months ago

the next step on the principle point is to issue a formal complaint from a lawyer.

would you like to discuss this point

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Customer reply replied 5 months ago
John,
I paid a $5 refundable deposit for a free answer about which ombudsmen, talk to someone online in Qld, open an account thinking I will get answer, talk to you, I just see I have been slugged another $75, and don't have the answer to my question. Please arrange refund of my money and I will talk to my own Lawyer and Ombudsmens offices, and then pursue you and this website also if my money is not refunded. Thank you. Steven Biggs
Solicitor: John Melis, Lawyer replied 5 months ago

you need to speak to the financial ombudsmen.

you can request a refund from the help menu on your screen.

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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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