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My policy has been changed without my consent and extra

Customer Question
My policy has been...

My policy has been changed without my consent and extra money has been taken out without my consent

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

Nsw

Lawyer's Assistant: Has anything been filed or reported?

They have changed the policy and taken money i havnt signed or agreed to anything

Submitted: 2 months ago.Category: Australia Law
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Answered in 5 minutes by:
12/11/2017
Solicitor: John Melis, Lawyer replied 2 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 1,679
Experience: Principal Lawyer at Legal AU Pty Ltd
Verified

Dear customer, my name is***** solicitor in Melbourne, thank you for using Just Answer, I will assist with your question today.

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Solicitor: John Melis, Lawyer replied 2 months ago

have you raised a written complaint to the insurer in writing yet ?

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Customer reply replied 2 months ago
no i am on hold with them i have cancelled the policy
and am waiting to talk to customer service
Solicitor: John Melis, Lawyer replied 2 months ago

ok.

it will be important that you get the email address for their dispute resolution department, then you can issue a formal written complaint and seek an investigation on the matter.

have I answered your important question today ?

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Deborah Awyzio
Deborah Awyzio
Deborah Awyzio, Solicitor
Category: Australia Law
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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