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Just enquiring about what can e done wit a problem I have…

Customer Question
Hi, just enquiring about...

Hi, just enquiring about what can e done wit a problem I have with my washing machine. I purchased a Borsch washing machine (front loader) in July 2017, the seals have splitter. I rang. Borsch but there is no agent to fix it. This should be under warranty as it is only 6 months old. What should I do.

Lawyer's Assistant: Because consumer protection law varies from place to place, can you tell me what state this is in?

New South Wales

Lawyer's Assistant: Has anything been filed or reported?

Probably not, what do you mean

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

Just wanting to know what I should do

Submitted: 2 months ago.Category: Australia Law
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Answered in 5 minutes by:
12/10/2017
Solicitor: John Melis, Lawyer replied 2 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 1,770
Experience: Principal Lawyer at Legal AU Pty Ltd
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Dear customer, my name is***** solicitor in Melbourne, thank you for using Just Answer, I will assist with your question today.

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Solicitor: John Melis, Lawyer replied 2 months ago

you will be able to make a claim under the warranty of the Machine.

have you contacted the store as to where you purchased the machine as this till be the first step?

if the store cannot help the next step is to contact Bosch service center and quote the warranty number of the documents you received when you purchased the machine

have I answered your important question to day ?

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Customer reply replied 2 months ago
Well I have contacted the store and Bosch, Bosch haven't a agent in my Rea to fix the washing machine, and the store was waiting for them
Solicitor: John Melis, Lawyer replied 2 months ago

ok. You have done the right thing, and it is just a matter of waiting

Is there any other matter I can assist you at the moment ?

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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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