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Related Australia Law Questions
I have a mobile phone plan (plus NBN FTTN internet plan)
I have a mobile phone plan (plus NBN FTTN internet plan) with TPG. My mobile has been unable to make outgoing calls since Tuesday 26/4/22. I have rung tpg 7 or 8 times to have the matter sorted but to… read more
John Melis
John Melis
Lawyer
35,609 satisfied customers
I am paying for a service I don't receive which is NBN. I am
i am paying for a service I don't receive which is NBN. I am currently with TPG. I'm in Queensland. Since nbn came in we have had nothing but trouble. I have kids trying to sit school exams at home due to COVID19 and I guess they have failed the exams because we haven't had internet. It drops out non stop. We have complained from day one. Nbn comes out states the line is old and still patches the line and goes on there merry way. They state they have no budget to fix the line. So if they have no budget, I don't see why I should pay for a service I don't receive. … read more
John Melis
John Melis
Lawyer
35,609 satisfied customers
I am a cancer patient and my husband needs a land line for
I am a cancer patient and my husband needs a land line for emergencies he does not use a mobile phone, we are in our 60s. I have 3 lines 1 at a different address with a different problem. I have been … read more
John Melis
John Melis
Lawyer
35,609 satisfied customers
Iam moving my house and I want to transfer the services. Iam
Iam moving my house and I want to transfer the services … read more
John Melis
John Melis
Lawyer
35,609 satisfied customers
We are having trouble with Optus since April, we changed
We are having trouble with Optus since April, we changed from DLS to NBN and since then we have had trouble with the service, like drop outs, the Fetch Tv also them not doing what we asked them to do. … read more
John Melis
John Melis
Lawyer
35,609 satisfied customers
I have had no phone - outgoing calls since Friday, and i
Hello. i have had no phone - outgoing calls since Friday, and i have been on the phone , and i have called and chatted multiple times, had to use my mobile for internet for uni and work... i was told … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
Walkear here, we are about to move into our new townhouse in
Hi Pearl, Ross Walkear here, we are about to move into our new townhouse in Bentleigh East and we are going to Auction the other townhouse, I've been emailing and call NBNCO sinse last September to ge… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I had the NBN installed nearly 3 weeks ago and we still have
I had the NBN installed nearly 3 weeks ago and we still have no internet we have a business we run from the home and we cant afford to be without the internet for this long. I havd rang many times to … read more
John Melis
John Melis
Lawyer
35,609 satisfied customers
I'm writing this on behalf of my mum who is 78 yrs old and
Hi I'm writing this on behalf of my mum who is 78 yrs old and lives on her own. She currently has a mobile phone with TPG and yesterday was bullied into paying for NBN and a modem which she told them … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I have just changed suppliers to the nbn, TPG the original
I have just changed suppliers to the nbn, TPG the original company took our phone number that is in the phone book & now won't return it. I now have no home phone if I am sick at all what happens if I… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I rang TPG over a month ago for a relocation service to a
I rang TPG over a month ago for a relocation service to a new address and paid for the service as that was what they requested. TPG got in touch with me after a few days to inform me that the service could not be provided as the street was not compatible for either ADSL or NBN. I got in touch with TPG and was told to send an email to their cancellation section. After numerous calls and emails all I have been sent and told is that they are assessing the matter. As I said this has been ongoing and the last email I sent them I informed that I would pursue other channels to get the matter resolved. Hopefully you can assist as no one from TPG seems to be able too! … read more
John Melis
John Melis
Lawyer
35,609 satisfied customers
I have an issue with Telstra. I had to move my NBN to
Hi there, I have an issue with Telstra. I had to move my NBN to another provider because Telstra did not offer a certain service. What they did not advise is that when you move NBN to another provider… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
On the brink of a breakdown over a TPG mess which has just
On the brink of a breakdown over a TPG mess which has just about brought our business down. I honestly don't know what to do but in a nutshell we changed service providers for our NBN, which meant we … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I have had the NBN connected recently to my house which is
My name is***** have had the NBN connected recently to my house which is also my place of Buisness I am semi retired but this installation has totally wiped me out as the Technician disconnected all m… read more
John Melis
John Melis
Lawyer
35,609 satisfied customers
We were moving and i rang dodo to get our new house
we were moving and i rang dodo to get our new house activated with nbn and found out that that also came with a phone number so i requested to get our number transferred. The lady was going to do that… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
We rang up Telstra on Sunday 26 Nov to get connected to NBN.
Hi, we rang up Telstra on Sunday 26 Nov to get connected to NBN. We have had NBN come out twice (the 2nd time they told us there was nothing for them to do). We still have no internet - Telstra tell u… read more
John Melis
John Melis
Lawyer
35,609 satisfied customers
I am connected to NBN. I wanted to stay as i had been with
I am connected to NBN. I wanted to stay as i had been with my phone with Telstra & internet with tpg, I was told this was possible. However tpg kept telling me about their bundle and how much cheaper … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
My situation is like this. I live in the suburb of Loganholme
My situation is like this. I live in the suburb of Loganholme ( postcode 4129 ) and my home phone and internet service is currently with Telstra. On the 25th of march 2015, just 2 days after my previo… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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