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I am a cancer patient and my husband needs a land line for
I am a cancer patient and my husband needs a land line for emergencies he does not use a mobile phone, we are in our 60s. I have 3 lines 1 at a different address with a different problem. I have been … read more
John Melis
John Melis
Lawyer
20,480 satisfied customers
I have received 2 calls from 'Nicole of NBN' advising me
I have received 2 calls from 'Nicole of NBN' advising me that my landline phone connection will be disconnected within 24 hours, because all services are being transferred to NBN.My landline was trans… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
M elderly sister [85 years], of 10 Livingstone Street,
M elderly sister [85 years] , ***** ***** of***** Glengowrie, SA Tel 08 8295 8312 landline is not working. She is on high dependency for the landline because of a severe heart condition. It went off o… read more
John Melis
John Melis
Lawyer
20,480 satisfied customers
I have not had any internet & NBN through Telstra for over a
I have not had any internet & NBN through Telstra for over a month. Have been told there were outages & when outages finish NBN still doesn't come back. Was told outages were for planned maintenance. … read more
John Melis
John Melis
Lawyer
20,480 satisfied customers
I am representative for my cousin who has a disability. His
I am representative for my cousin who has a disability. His landline (he doesnt use internet) was switched to NBN by Telstra on 9th October, and has not worked since. I have spent many hours on the ph… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
The first NBN technician could not find the Telstra line to
The first NBN technician could not find the Telstra line to connect to.We spent $308 dollars for an electrician to find the Telstra line and extend the Telstra line to another part of our house.when t… read more
John Melis
John Melis
Lawyer
20,480 satisfied customers
I have just moved to NBN, with Telstra as my provider.
I have just moved to NBN, with Telstra as my provider. Telstra sent me a modem in the mail, which I presumed would be installed by the technician. The NBN technician has installed NBN today but advise… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
Was advised by Telstra yesterday afternoon after reporting
Was advised by Telstra yesterday afternoon after reporting loss of telephone line of my mother's phone who iss 88 that there was an nbn outage in the Ashfield area, the suburb in which she lives. AS o… read more
John Melis
John Melis
Lawyer
20,480 satisfied customers
On 2/11/18 I moved residence from Maroochydore to Birtinya
On 2/11/18 I moved residence from Maroochydore to Birtinya (QLD). I advised Telstra in advance of my move, requesting a transfer of my services to my new address.o Failure by Telstra and NBN to provid… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
109A Fowler Rd Illawong 2234, this is not a matter of Law
My name is***** 109A Fowler Rd Illawong 2234, this is not a matter of Law but of a failure to connect us with the NBN cable running through our property but failing to connect with us in a responsible… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
With NBN - not able to use the phone - package with Telstra
With NBN - not able to use the phone - package with Telstra includes internet and phone. … read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
I have an issue with Telstra. I had to move my NBN to
Hi there, I have an issue with Telstra. I had to move my NBN to another provider because Telstra did not offer a certain service. What they did not advise is that when you move NBN to another provider… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
We have had someone crash into a telegraph pole out the
We have had someone crash into a telegraph pole out the front of our house and the pole fell over, Energex and police came, Energex fixed the power but didn't put back up the pole saying it was telstr… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
We rang up Telstra on Sunday 26 Nov to get connected to NBN.
Hi, we rang up Telstra on Sunday 26 Nov to get connected to NBN. We have had NBN come out twice (the 2nd time they told us there was nothing for them to do). We still have no internet - Telstra tell u… read more
John Melis
John Melis
Lawyer
20,480 satisfied customers
I was connected to NBN network on 13th october. Since then i
since then i have had no landline phone at all internet lasted 2 days and the last 3 days have had no internet either .I have made 5 complaints to telstras NBN department with no satisfactory result … read more
John Melis
John Melis
Lawyer
20,480 satisfied customers
I had trouble with my Internet connection soon after the NBN
I had trouble with my Internet connection soon after the NBN was connected, I phoned telstra and they tried to fix the problem but couldn't, they sent a technician who informed that the NBN tech had w… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,501 satisfied customers
I just sent a message but you went away.I paid $5Help.
I just sent a message but you went away.I paid $5Help … read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
We moved house on 4 Jan to nbn ready area. Nbn technician
We moved house on 4 Jan to nbn ready area. Nbn technician came out on 14th fault on line. Fault fixed but now they can't send a technician until 29 February. I work from home, my husband and I run a b… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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