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I had the NBN installed nearly 3 weeks ago and we still have
I had the NBN installed nearly 3 weeks ago and we still have no internet we have a business we run from the home and we cant afford to be without the internet for this long. I havd rang many times to … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
I have recently changed over to NBN. My service provider is
I have recently changed over to NBN . My service provider is Optus . At the time my NBN was connected ( 11/12/2018 ) Optus cut off my landline phone. I have had nuerous calls … read more
John Melis
John Melis
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Bachelor's Degree
3,672 satisfied customers
I'm struggling with iinet and optus. Moved to a new house
I'm struggling with iinet and optus. Moved to a new house nearly 4 weeks ago, started the process with iinet to connect the NBN by a certain date they didn't and I waited 10 working days for connectio… read more
Leon
Leon
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48,379 satisfied customers
I've had my mobile account with optus cancelled on their end
Hi, I've had my mobile account with optus cancelled on their end even through attempts of communication in setting up a payment plan for an outstanding amount from July I was involved in a legal situa… read more
Leon
Leon
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48,379 satisfied customers
I have just had someone ring me supposedly from Telstra and
I have just had someone ring me supposedly from Telstra and something about the IBN, insisting I have a problems with infections on my computer line. I don't trust them but wanted to check with you if… read more
Leon
Leon
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48,379 satisfied customers
My mother is 87 and no longer capable of dealing with the
Hi my mother is 87 and no longer capable of dealing with the internet. Her service provide, OPTUS, is refusing to give her a landline only, but is forcing her to keep the internet and pay for it. Is t… read more
Leon
Leon
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48,379 satisfied customers
Since Wednesday 14th March I have been trying to contact
Since Wednesday 14th March I have been trying to contact Optus. Five times over the period of an hour I was cut off without getting to speak to anyone or having my questions answered by the automated … read more
Leon
Leon
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We've recently gone onto NB via Optus. The service is
Dear Pearl, we've recently gone onto NB via Optus. The service is terrible, slower than what we had before. … read more
John Melis
John Melis
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Bachelor's Degree
3,672 satisfied customers
I have had issues with connecting to the Nbn for 6 months
Hi I have had issues with connecting to the Nbn for 6 months and been over paying taking days off work Spending hours on the phone ordered a disconnect for the 8th to swap to residential and they put … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
We operate a home office and have a business account with
We operate a home office and have a business account with Telstra. Telstra disconnected out land on 14/11 advising that NBN was to be connected. The technician advised that the system was not operatio… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
We rang up Telstra on Sunday 26 Nov to get connected to NBN.
Hi, we rang up Telstra on Sunday 26 Nov to get connected to NBN. We have had NBN come out twice (the 2nd time they told us there was nothing for them to do). We still have no internet - Telstra tell u… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I
Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I have a bundle from optus of XXXX TV, home phone & internet. One payment for all is deducted automatically from my bank a/c as happened on Fr… read more
Leon
Leon
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48,379 satisfied customers
The NBN has just been installed in our area. We are with
The NBN has just been installed in our area. We are with Optus, and they keep sending us letters saying we will be disconnected on 28 February 2018. I actually went online with Optus, and the person t… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
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My OPtus phone line, wifi etc were cut off without warning
Pearl, my OPtus phone line, wifi etc were cut off without warning by Optus. The account was current and said "this account is ready for payment. After many hours on the phone the service was restored.… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
I've been getting notifications that nbn is available in my
Hi I've been getting notifications that nbn is available in my area now. I've been told that connecting to nbn is not optional, but I have an issue with connecting to a service which in all likelihood… read more
John Melis
John Melis
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Bachelor's Degree
3,672 satisfied customers
3 weeks ago I contracted with optus to connect to NBN - 2
3 weeks ago I contracted with optus to connect to NBN - 2 days later my landline was disconnected and in the time since I have contacted optus and I have never had a return call to help me deal with t… read more
John Melis
John Melis
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Bachelor's Degree
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I have signed up to lease a new apartment. In moving in I
I have signed up to lease a new apartment. In moving in I was told to make arrangements for connection to the NBN through a retailer. Telstra notified me that there is a "one off"$300 connection fee c… read more
Leon
Leon
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48,379 satisfied customers
I am connected to NBN. I wanted to stay as i had been with
I am connected to NBN. I wanted to stay as i had been with my phone with Telstra & internet with tpg, I was told this was possible. However tpg kept telling me about their bundle and how much cheaper … read more
Leon
Leon
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48,379 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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