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My husband has died in September.. I have asked Optus on
My husband has died in September.. I have asked Optus on four occasions to cancel his mobile phone account but they did not. On 3 October they told me that they would close it withiin 7 days. However … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I'm having trouble with Optus. I'm running a business and
Hi .. I'm having trouble with Optus. I'm running a business and Optus staed i would get 8mbps download and im getting 2 to 3. Internet has now stopped completely … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I brought a phone from Optus, and a new number. A girl from
I brought a phone from Optus, and a new number. A girl from Optus asked if I was happy with the service a few weeks later. She asked me about my home internet. She talked me into cutting of my interne… read more
John Melis
John Melis
Lawyer
4,262 satisfied customers
I will try to be brief. I will try to be brief. I have tried
I have tried to resolve my phone issue with Optus since 10.00am this morning and I have been transferred from one dept to another without satisfaction. They just don't seem to care. … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Since Wednesday 14th March I have been trying to contact
Since Wednesday 14th March I have been trying to contact Optus. Five times over the period of an hour I was cut off without getting to speak to anyone or having my questions answered by the automated … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
We've recently gone onto NB via Optus. The service is
Dear Pearl, we've recently gone onto NB via Optus. The service is terrible, slower than what we had before. … read more
John Melis
John Melis
Lawyer
4,262 satisfied customers
I am having trouble with my optus satellite connection for
I am having trouble with my optus satellite connection for my computer. I rang optus help line 4 times and was always put onto prompt messages with no connection to Optus Satellite help. At one stage … read more
John Melis
John Melis
Lawyer
4,262 satisfied customers
I have my mobile through Optus, my bill is normally$35 to
I have my mobile through Optus, my bill is normally$35 to $40 per month on the 5 Feb I received my bill as usual this time $127.49 I rang Optus which is no mean feat to find our why the large bill I w… read more
John Melis
John Melis
Lawyer
4,262 satisfied customers
My 92 yr old Father changed from Optus to Telstra in Nov.
My 92 yr old Father changed from Optus to Telstra in Nov. 2009. Optus has taken $25 direct debit a month from his pension security account until now. When I rang them they said it was for Internet dia… read more
John Melis
John Melis
Lawyer
4,262 satisfied customers
Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I
Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I have a bundle from optus of XXXX TV, home phone & internet. One payment for all is deducted automatically from my bank a/c as happened on Fr… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
This is not a legal question but rather an issue associated
Hi Deborah. This is not a legal question but rather an issue associated with the installation of the NBN. We had NBN installed Monday last week. We had a few problems getting the internet activated bu… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
My OPtus phone line, wifi etc were cut off without warning
Pearl, my OPtus phone line, wifi etc were cut off without warning by Optus. The account was current and said "this account is ready for payment. After many hours on the phone the service was restored.… read more
John Melis
John Melis
Lawyer
4,262 satisfied customers
Have you had any complaints about 'Trikon'. We thought we
Have you had any complaints about 'Trikon'. We thought we were signing up with Optus and found that we were not only with Optus for our business but also with Trikon who are sending us bills for a pho… read more
John Melis
John Melis
Lawyer
4,262 satisfied customers
I switched all my phone and broadband accounts from Telstra
I switched all my phone and broadband accounts from Telstra to Optus Oct 2016. I mistakenly thought Optus was going to cancel all my Telstra accounts. They did all phone accounts, but not Broadband. I… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
In May, I became a customer of OVO. They run through Optus.
In May, I became a customer of OVO. They run through Optus. I payed $10 a month for phone and $30 a month for Data. I couldn't get the data to work, even with OVO help, in the end they told me it was … read more
John Melis
John Melis
Lawyer
4,262 satisfied customers
I have nbn with Optus in peak times my download speed drops
I have nbn with Optus in peak times my download speed drops to a point were nothing workes I have asked Optus for a didcount untill NBN fix the problem they said no and i must pay my account in full e… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
5,988 satisfied customers
I have been an Optus user for both my phone and mobile data,
Hi Pearl.I have been an Optus user for both my phone and mobile data, for my computer, for more than eight years on a plan. My data download was 1GB and 4Gb for my phone and mobile data respectively. … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
The mobile phone an employee was using was lost or stolen
The mobile phone an employee was using was lost or stolen and I requested a finalisation bill of the account to be mailed out to me some months back. Optus sent the account to an old address and obvio… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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