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I have had dealings with NBN and Telstra for the last 16
I have had dealings with NBN and Telstra for the last 16 days as I have no NBN or landline. Tried of being told they will fix it and NBN cancelling appointment for today. They say query has escalated … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
I have cancelled my landlilne due to an ongoing problem
I have cancelled my landlilne due to an ongoing problem whereas I was a business 10 years ago and have been trying to tell Telstra. More recently they said I have to cancel as a business and re-connec… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have an issue with Telstra. I had to move my NBN to
Hi there, I have an issue with Telstra. I had to move my NBN to another provider because Telstra did not offer a certain service. What they did not advise is that when you move NBN to another provider… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Help Pearl, I have been attempting to resolve issues with
Help Pearl, I have been attempting to resolve issues with Telstra for a number of months in regards ***** ***** nbn connection. To this day I am still without a land line and the matter is still unres… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
I have had issues with connecting to the Nbn for 6 months
Hi I have had issues with connecting to the Nbn for 6 months and been over paying taking days off work Spending hours on the phone ordered a disconnect for the 8th to swap to residential and they put … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
We are a small business switching to the nbn and yesterday
we are a small business switching to the nbn and yesterday had our phone internet and eftpos shut off prematurely and Telstra are saying nothing can happen until our nbn timeline runs its course which… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
Telstra and NBN have disconnected our phones for going on 11
Telstra and NBN have disconnected our phones for going on 11 days now. We are a function house and golf course business and rely heavily on our phones. We have already lost $3000 in first week alone. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
I am having a nightmare with Telstra trying to achieve what
I am having a nightmare with Telstra trying to achieve what I consider to be fair compensation for lack of service for two weeks (home broadband). They do not appear to have any structured department … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
We operate a home office and have a business account with
We operate a home office and have a business account with Telstra. Telstra disconnected out land on 14/11 advising that NBN was to be connected. The technician advised that the system was not operatio… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
We rang up Telstra on Sunday 26 Nov to get connected to NBN.
Hi, we rang up Telstra on Sunday 26 Nov to get connected to NBN. We have had NBN come out twice (the 2nd time they told us there was nothing for them to do). We still have no internet - Telstra tell u… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
I have not had the Internet on my property since at least
I have not had the Internet on my property since at least Dec 3. Telstra sent out a technician who discovered that the internet cable had been broken on Dec 6 and would need replacing. I phoned Telstr… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
I have an ongoing dispute with telstra whom i believe placed
I have an ongoing dispute with telstra whom i believe placed me on a contract before they gave me detailed info and even though they advised me that i had a 10 day " cooling off period to reinstate my… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
I was connected to NBN network on 13th october. Since then i
since then i have had no landline phone at all internet lasted 2 days and the last 3 days have had no internet either .I have made 5 complaints to telstras NBN department with no satisfactory result … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
I am doing this for my Mum who is 82 she has not had phone
I am doing this for my Mum who is 82 she has not had phone service for 8 weeks. Telstra says its not anything to do with them its the NBN. My Mum lives on her own had diabetes and heart condition. She… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
6,017 satisfied customers
How can I get advice and directions from a lawyer dealing
How can I get advice and directions from a lawyer dealing with my Telstra/nbn complaint? … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Telstra deactivated 2 email addresses I have mid Feb. At the
hi, Telstra deactivated 2 email addresses I have mid Feb. At the same time our NBN was disconnected. We have had the NBN resolved but not the email addresses. I was told be a Telstra tech mid March th… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
6,017 satisfied customers
I have signed up to lease a new apartment. In moving in I
I have signed up to lease a new apartment. In moving in I was told to make arrangements for connection to the NBN through a retailer. Telstra notified me that there is a "one off"$300 connection fee c… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I am connected to NBN. I wanted to stay as i had been with
I am connected to NBN. I wanted to stay as i had been with my phone with Telstra & internet with tpg, I was told this was possible. However tpg kept telling me about their bundle and how much cheaper … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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