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My business phone was disconnected last Thursday and Telstra
Hello my business phone was disconnected last Thursday and Telstra have not reconnected the service yet. There is no payment isssue … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,852 satisfied customers
My husband and I work from home and have had ongoing issues
My husband and I work from home and have had ongoing issues with our internet connection with Telstra.Today we have had very slow upload and download speeds prompting a call to the technical faults in… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have arranged through Telstra to move my Internet and and
I have arranged through Telstra to move my Internet and and Home phone to a new address. Foxtel (through Telstra) was to be moved on 17 April. This morning whilst watching Foxtel it was cut off. I hav… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have an issue with Telstra. I had to move my NBN to
Hi there, I have an issue with Telstra. I had to move my NBN to another provider because Telstra did not offer a certain service. What they did not advise is that when you move NBN to another provider… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
We were moving and i rang dodo to get our new house
we were moving and i rang dodo to get our new house activated with nbn and found out that that also came with a phone number so i requested to get our number transferred. The lady was going to do that… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
We operate a home office and have a business account with
We operate a home office and have a business account with Telstra. Telstra disconnected out land on 14/11 advising that NBN was to be connected. The technician advised that the system was not operatio… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,852 satisfied customers
Awyzio ?, W.A., I have a contract with" Telstra" using the
Anything else you want the lawyer to know before I connect you?… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I contacted the telecommunications ombudsman on the
I contacted the telecommunications ombudsman on the 20/03/2017 regarding my mobile phone not being reconnected. This was disconnected by Telstra on the 10/03/2017 with no restriction to the service ju… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Telstra disconnected my land line phone and allocated it to
Telstra disconnected my land line phone and allocated it to some one else without notifying me of their intentions, this lost me my internet connection. … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I Have had a 1800 number attached to my small struggling
I Have had a 1800 number attached to my small struggling business for over 13 years, unknown to me in February 2014 my 1800 number was "Ported away" by Telstra and is now up for sale. This number is *… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Sir, I have had trouble with a company called Fone Cube.
Sir, I have had trouble with a company called Fone Cube. They rang me last year re going over to them from Telstra. It seemed a good deal but I told them I'd need to show my husband first. They agreed… read more
Alex
Alex
Lawyer & Solicitor
Master
11,225 satisfied customers
Hi there I wondered whether you could kindly help me with
Hi there I wondered whether you could kindly help me with my issue. I rang Telstra 5 months ago when I moved to a new house regarding phone and internet connection. As I had problem connecting to the … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
A collection agency send me a letter regarding an outstanding
A collection agency send me a letter regarding an outstanding bill with Telstrafrom November 2008. We were in the process of changing housesand notified telstra of this matter so we could transfer our… read more
Alex
Alex
Lawyer & Solicitor
Master
11,225 satisfied customers
i was connected to netcom phone company 15years ago, when i
i was connected to netcom phone company 15years ago, when i wanted to diconnect and have a final bill they went broke ,after repeated calls for a final bill and disconnection , i kept getting the run … read more
Alex
Alex
Lawyer & Solicitor
Master
11,225 satisfied customers
I transferred my home phone and broadband provider from Telstra
I transferred my home phone and broadband provider from Telstra and escapenet to Switched On. I was given misleading info, the chap on the phone telling me that they could "waive the line rental". Whe… read more
Alex
Alex
Lawyer & Solicitor
Master
11,225 satisfied customers
some time ago 22nd June i employed Simpsons Tree SERVICE TO
some time ago 22nd June i employed Simpson's Tree SERVICE TO cut back trees on my property ;on removing a tree stump they pulled up and severed my Telstra telephone cable . i discovered this when my p… read more
Alex
Alex
Lawyer & Solicitor
Master
11,225 satisfied customers
Received a Telstra bill for charges made overseas for Data
Received a Telstra bill for charges made overseas for Data on an iPhone - 241 calls, but times and dates are inconsistent with what we were doing on our holiday, also majority of the time the internet… read more
Alex
Alex
Lawyer & Solicitor
Master
11,225 satisfied customers
A friend of mine has been tricked into accepting a mobile phone
A friend of mine has been tricked into accepting a mobile phone contract from Telstra by another person. See has a low IQ and is very easily fooled. It seems this person wanted her to give her name an… read more
Maurice
Maurice
Lawyer
Master's Degree
1,980 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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