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Please let me tell you my situation. On November 10 I

Customer Question
Hello My name is***** please...

Hello
My name is***** please let me tell you my situation.
On November 10 I ordered and purchased a piece of colorbond with three folds from the metal dealer Metroll. For this I paid A$ 47.50 for the item and a grossly inflated  100.00 for delivery. Upon purchase I was assured my item would be delivered by Tuesday  Nov.14. which did not happen. On Nov 17 I contacted Metroll to enquire about my mechandise and was promised by Simon Kelly, Custom Service Manager the item would be at my place on Tuesday Nov. 21. Well, I still have not received my item by now.
What can I do to make them move?

Lawyer's Assistant: What state are you in? And is a local attorney or other consumer protection advocate helping with this?

I am here in Queensland, no help its only myself

Lawyer's Assistant: Have you contacted the manufacturer?

Yes on Nov 17.

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

Yes, I live only a short distance from the manufacturer

Submitted: 7 months ago.Category: Australia Law
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Answered in 5 minutes by:
12/4/2017
Solicitor: John Melis, Lawyer replied 7 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,329
Experience: Principal Lawyer at Legal AU Pty Ltd
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Dear customer, my name is***** solicitor in Melbourne, thank you for using Just Answer, I will assist with your question today.

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Solicitor: John Melis, Lawyer replied 7 months ago

have you raised a written complaint to the supplier yet ?

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Customer reply replied 7 months ago
I just enquired on Nov 17 and voiced my disappointment about the delayed delivery
Solicitor: John Melis, Lawyer replied 7 months ago

if they do not deliver on time you can cancel the order and request a refund.

The Australian Consumer Law will come to your aid in this situation.

Would you like to talk on the phone about this important matter ?

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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