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My husband and I changed service providers on our mobile
Second opinion] My husband and I changed service providers on our mobile phones 3 weeks ago from Telstra to Optus. We received the new Sim cards for both phones promptly but have been unable to get th… read more
Leon
Leon
Solicitor
Master's Degree
52,683 satisfied customers
I have been with Optus since they arrived in Australia I
I have been with Optus since they arrived in Australia I decided to connect to the NBN with Optus when it arrived in our area , They sent me a Modem and a lines man came out and connected us to the NB… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
Incoming calls two one of our landlines (0395808504) do not
Incoming calls two one of our landlines(###) ###-#### do not ring at our end, but were going direct to Voice Mail. After many hours telephoning and chatting online with Optus the pVoice Mail was deact… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
Landline disconnected. I signed with Optus on the 22nd march
I signed with Optus on the 22nd march 2020 a 2 year contract for my landline phone. I have just found out it's been disconnected and I'd like to know why. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I having a problem with Optus re the nbn connect and porting
I having a problem with Optus re the nbn connect and porting my number from TELSTRA I First applied in July Optus cancelled it. Without informing me. Ithem went back to yh I'm August and restarted the… read more
Leon
Leon
Solicitor
Master's Degree
52,683 satisfied customers
Im tired getting run around i want two orders removed
Hello im tired getting run around i want two orders removed against my ex murray bridfe poikce have one here on him and one victoria that covers all iver austraila do have knkw any lawyer that cover t… read more
Leon
Leon
Solicitor
Master's Degree
52,683 satisfied customers
I've just signed up with Optus for wireless broadband on the
Hi, I've just signed up with Optus for wireless broadband on the 19th of Feb, but it has never worked. Every time I try to contact customer service I spend hours being transferred from person to perso… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,663 satisfied customers
Between two telcos Optus and Telstra I have rang a few
Between two telcos Optus and Telstra I have rang a few months back now Optus has Comcredit ln my back . … read more
Leon
Leon
Solicitor
Master's Degree
52,683 satisfied customers
My son has made a claim against SA Police. He has lawyers
My son has made a claim against SA Police. He has lawyers and a good case but SA Police will not settle and my son cannot afford to take matter to trial. My son is on a pension and has no money My nam… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
My mother is 87 and no longer capable of dealing with the
Hi my mother is 87 and no longer capable of dealing with the internet. Her service provide, OPTUS, is refusing to give her a landline only, but is forcing her to keep the internet and pay for it. Is t… read more
Leon
Leon
Solicitor
Master's Degree
52,683 satisfied customers
Since Wednesday 14th March I have been trying to contact
Since Wednesday 14th March I have been trying to contact Optus. Five times over the period of an hour I was cut off without getting to speak to anyone or having my questions answered by the automated … read more
Leon
Leon
Solicitor
Master's Degree
52,683 satisfied customers
We are having an ongoing problem with OPTUS when were
we are having an ongoing problem with OPTUS when were charged for a bogus company on our bills. This dates back to October when we were promised a refund by e mail. We have rung several times since bu… read more
Leon
Leon
Solicitor
Master's Degree
52,683 satisfied customers
This is not a legal question but rather an issue associated
Hi Deborah. This is not a legal question but rather an issue associated with the installation of the NBN. We had NBN installed Monday last week. We had a few problems getting the internet activated bu… read more
Leon
Leon
Solicitor
Master's Degree
52,683 satisfied customers
Not so much legal, but I am currently an Internet customer.
Not so much legal, but I am currently an Adam Internet customer. I have continuously had issues with connectivity in my area and my internet is off more than it is on. I have made several complaints t… read more
Leon
Leon
Solicitor
Master's Degree
52,683 satisfied customers
Have you had any complaints about 'Trikon'. We thought we
Have you had any complaints about 'Trikon'. We thought we were signing up with Optus and found that we were not only with Optus for our business but also with Trikon who are sending us bills for a pho… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
We have an optus nbn to which our phone is connected, since
We have an optus nbn to which our phone is connected, since last night the phone has not worked and the Ethernet connection for the internet is also not working. We have tried ringing Optus fault line… read more
Leon
Leon
Solicitor
Master's Degree
52,683 satisfied customers
For the past 3 hours i have wasted my evening trying to
Good evening, for the past 3 hours i have wasted my evening trying to contact Optus in AUSTRALIA to help me with why their internet service for my television is unavailable. I got a person from India … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
Not legal - it's technical I suppose, but I URGENTLY NEED
Not legal - it's technical I suppose, but I URGENTLY NEED to speak to someone capable of understanding what I am saying and fixing my problems with Optus. I need to get my bill rectified. I have been … read more
Leon
Leon
Solicitor
Master's Degree
52,683 satisfied customers

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Family Law, Commercial Law, Property law, Probate & Wills, Employment Law, International Law, Criminal and Traffic Law, Litigation Tribunal & Courts

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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