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Perl. I would like compensation for Optus's failure to deal
Hi Perl. I would like compensation for Optus's failure to deal with my issue and wasting my time. I charge $300 an hour and optus has wasted an hour and a half of my time and the problem has not been … read more
Leon
Leon
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Master's Degree
47,280 satisfied customers
My son has made a claim against SA Police. He has lawyers
My son has made a claim against SA Police. He has lawyers and a good case but SA Police will not settle and my son cannot afford to take matter to trial. My son is on a pension and has no money My nam… read more
John Melis
John Melis
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Bachelor's Degree
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My mother is 87 and no longer capable of dealing with the
Hi my mother is 87 and no longer capable of dealing with the internet. Her service provide, OPTUS, is refusing to give her a landline only, but is forcing her to keep the internet and pay for it. Is t… read more
Leon
Leon
Solicitor
Master's Degree
47,280 satisfied customers
On the brink of a breakdown over a TPG mess which has just
On the brink of a breakdown over a TPG mess which has just about brought our business down. I honestly don't know what to do but in a nutshell we changed service providers for our NBN, which meant we … read more
Leon
Leon
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Master's Degree
47,280 satisfied customers
Since Wednesday 14th March I have been trying to contact
Since Wednesday 14th March I have been trying to contact Optus. Five times over the period of an hour I was cut off without getting to speak to anyone or having my questions answered by the automated … read more
Leon
Leon
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Master's Degree
47,280 satisfied customers
How are legal and ethical requirements applied to privacy,
how are legal and ethical requirements applied to privacy, confidentiality and disclosure? give an example of each … read more
John Melis
John Melis
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Bachelor's Degree
3,672 satisfied customers
We are having an ongoing problem with OPTUS when were
we are having an ongoing problem with OPTUS when were charged for a bogus company on our bills. This dates back to October when we were promised a refund by e mail. We have rung several times since bu… read more
Leon
Leon
Solicitor
Master's Degree
47,280 satisfied customers
We are getting phone calls at all hrs saying they are from
we are getting phone calls at all hrs saying they are from telstra & our computer is at risk we tell them we are with optus but they keep calling … read more
John Melis
John Melis
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Bachelor's Degree
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I had a fall late last year on an Optus access plate that
I had a fall late last year on an Optus access plate that had subsided leaving a substantial edge that I tripped over (and was attended to by ambulance officers on the footpath). Willoughby Council ac… read more
Leon
Leon
Solicitor
Master's Degree
47,280 satisfied customers
This is not a legal question but rather an issue associated
Hi Deborah. This is not a legal question but rather an issue associated with the installation of the NBN. We had NBN installed Monday last week. We had a few problems getting the internet activated bu… read more
Leon
Leon
Solicitor
Master's Degree
47,280 satisfied customers
Im a with optus pay from my account. now Telstra has/is
Im a with optus pay from my account. now Telstra has/is sending me an acount the same amount as OPTUS i HAVE TRIED TO GET THIS SETTLED THAT i ONLY HAVE ONE PHONENUMBER WITH OPTUS. iM 86 YRS OLD TOO HA… read more
Leon
Leon
Solicitor
Master's Degree
47,280 satisfied customers
We have an optus nbn to which our phone is connected, since
We have an optus nbn to which our phone is connected, since last night the phone has not worked and the Ethernet connection for the internet is also not working. We have tried ringing Optus fault line… read more
Leon
Leon
Solicitor
Master's Degree
47,280 satisfied customers
For the past 3 hours i have wasted my evening trying to
Good evening, for the past 3 hours i have wasted my evening trying to contact Optus in AUSTRALIA to help me with why their internet service for my television is unavailable. I got a person from India … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
On my mobile account i have 3 charges from a company called
on my mobile account i have 3 charges from a company called Pink Tube on 21/7 28/7 and 4/8 for $9.08 each. Optus say its not their problem. I didn't order this and I don't know who they are? … read more
Leon
Leon
Solicitor
Master's Degree
47,280 satisfied customers
3 weeks ago I contracted with optus to connect to NBN - 2
3 weeks ago I contracted with optus to connect to NBN - 2 days later my landline was disconnected and in the time since I have contacted optus and I have never had a return call to help me deal with t… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
Problem with optus broadband. I'm in qld. I already belong
no,I already belong to dodo for 3 month and I paid cancelation money for optus and they send me forms that I don't ow them nothing now they said that I have to pay morte … read more
Leon
Leon
Solicitor
Master's Degree
47,280 satisfied customers
Not legal - it's technical I suppose, but I URGENTLY NEED
Not legal - it's technical I suppose, but I URGENTLY NEED to speak to someone capable of understanding what I am saying and fixing my problems with Optus. I need to get my bill rectified. I have been … read more
Leon
Leon
Solicitor
Master's Degree
47,280 satisfied customers
Good morning. In a nut shell, here is my problem; I purchased
Good morning. In a nut shell, here is my problem; I purchased an Optus Prepaid mobile phone in Fed 2010 for my son. This number/account was in my name, and I produced the relevent and required identif… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
5,988 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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