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I hired a vehicle from Avis via a third party in March 2016,

Customer Question
I hired a vehicle...

I hired a vehicle from Avis via a third party in March 2016, in September last year I was asked to provide proof of payment to rentalcars.com. I sent this proof of payment and received no contact until last week when a credit recovery agency acting on behalf of Avis contacted me demanding payment or they would black mark my credit history and take me to court for the funds in question. I provided them with the same information which they have chosen to refuse to accept and are threatening to continue with the legal action. What options do I have to head off this harassment? Regards Karl

Lawyer's Assistant: What state is this in? And how old is the car?

Victoria is where I live but the vehicle was rented from Townsville Queensland via Avis which has its head office in New Zealand the car was a rental and has been returned

Lawyer's Assistant: Have you contacted the manufacturer?

What manufacturer the car is a rental I hired it whilst in Townsville

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

No I think that is all

Submitted: 6 months ago.Category: Australia Law
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Answered in 4 hours by:
12/4/2017
Solicitor: John Melis, Lawyer replied 6 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,038
Experience: Principal Lawyer at Legal AU Pty Ltd
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Dear customer, my name is***** solicitor in Melbourne, thank you for using Just Answer, I will assist with your question today.

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Solicitor: John Melis, Lawyer replied 6 months ago

your matter is very important.

do you still have the paperwork (agreement -wrap) from the third party provider of the service ?

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Customer reply replied 6 months ago
The service was provided via the Internet as the third party provider is based in the UK
Solicitor: John Melis, Lawyer replied 6 months ago

in the agreement how did they refer to the services within Australia when they are booked ?

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Customer reply replied 6 months ago
A rental through the third party being Avis
Solicitor: John Melis, Lawyer replied 6 months ago

In this particular case you will need to bring a third party claim against that agent.

I have extended a special offer to talk on the telephone if you prefer ?

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Customer reply replied 6 months ago
If I have paid rentalcars.com and they hired me a vehicle via Avis. Surely it is Avis who needs to harass rental cars.com for any outstanding payments not me!
Solicitor: John Melis, Lawyer replied 6 months ago

this where the difficulty of cross border transactions occur.

May I talk with you by telephone to discuss in detail. I have extended a special offer you if you prefer ?

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Customer reply replied 6 months ago
ECC the credit company have finally agreed to put the dispute on hold whilst hey investigate and discuss the payment I made to RentCars.com
Solicitor: John Melis, Lawyer replied 6 months ago

this very good news.

you should confirm this back to them in writing now

have I answered your questions ?

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Customer reply replied 6 months ago
Will do thank you
Solicitor: John Melis, Lawyer replied 6 months ago

If you have any further questions, I would be pleased to answer those for you.

Please don’t forget to leave positive feed back by supporting for 5 stars as it allows me to support your questions.

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John Melis
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Category: Australia Law
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