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My husband has just passed away and I see on the bank

Customer Question
My husband has just...

My husband has just passed away and I see on the bank statement he had a direct debit going out regularly TO LIFE DEBIT ......funeral insurance .... with a policy number. I do not have any other paperwork from the company and I am unable to find a contact phone number to contact them. How do I check if this is fraudulent or do they really exist ..How can I contact them ?

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

Victoria

Lawyer's Assistant: Has anything been filed or reported?

Not yet, I am trying to contact them to lodge a claim for his funeral expenses

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I have the policy number or the reference number beside each debit payment on the statement.

Submitted: 7 months ago.Category: Australia Law
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Answered in 5 minutes by:
12/4/2017
Solicitor: John Melis, Lawyer replied 7 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,288
Experience: Principal Lawyer at Legal AU Pty Ltd
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Dear customer, my name is***** solicitor in Melbourne, thank you for using Just Answer, I will assist with your question today.

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Solicitor: John Melis, Lawyer replied 7 months ago

what you can do is to contact the bank, explain the circumstance about the transaction details, and they will be able to tell you which merchant (company) is the part receiving the funds.

sometimes the name of the statement as you see, will not be the full merchant name, which the bank can then tell you the further details.

Once you have this information obtaining the correct telephone number details will be just a matter of a quick search on google.

does this answer your important question today ?

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Customer reply replied 7 months ago
No. I googled LIFE DEBIT FUNERAL INSURANCE BUT THERE IS NO PHONE NUMBER GIVEN EVEN THOUGH THERE IS A SITE FOR THEM I also tried the telephone directory.
Solicitor: John Melis, Lawyer replied 7 months ago

You need to contact bank first.

Then ask the bank for the full merchant name of the company that is direct debiting the account.

The name you are searching, LIFE DEBIT FUNERAL INSURANCE, is general. The bank will be able to tell you who is actually getting the funds when they look into the actual transfer.

The name LIFE DEBIT FUNERAL INSURANCE is a reference name only, not the company name

Would you like to discuss this matter on the telephone ? I have extended a special offer to you if you prefer.

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

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