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We own a business & for over 4 months we have had major
We own a business & for over 4 months we have had major problems with Nexgen our phone NBN & internet carrier. The lines go done (outages) every day for hours & we are unable to do any work. They cont… read more
John Melis
John Melis
Lawyer
35,663 satisfied customers
I have been waiting almost 2 weeks to get my internet
I have been waiting almost 2 weeks to get my internet connection fixed through southern phone they keep telling me a senior technician will phone and they don't. I waited from 8 to 12noon today for NB… read more
John Melis
John Melis
Lawyer
35,663 satisfied customers
My son is disabled, and I have EPOA. is being billed for
My name is***** son is disabled, and I have EPOA.Peter is being billed for both Cable and NBN services to his home. I spoke with John Melismas on Saturday regarding this issue. On further questioning … read more
John Melis
John Melis
Lawyer
35,663 satisfied customers
I am representative for my cousin who has a disability. His
I am representative for my cousin who has a disability. His landline (he doesnt use internet) was switched to NBN by Telstra on 9th October, and has not worked since. I have spent many hours on the ph… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
We continue to pay our internet connection with Telstra and
We continue to pay our internet connection with Telstra and continuously have no internet. We have had Telstra and NBN come out and the problem is with NBN. The guy from NBN has said that all the wiring is old and corroded in our street but NBN are doing nothing about it. We desperately need internet as we run our business from home and need the connection. This has been going on for too long now and we are really frustrated. We are throwing money away and not getting what we paid for. What can we do cause we are getting nowhere? … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
My question,I do not think is a legal. I received a call on
My question,I do not think is a legal. I received a call on our landline from Nicole who said she was calling from Australian NBN. Call came in from the number - 03 2179 1139. She said they are going … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I get reasonably frequent recorded messages on my landline
I get reasonably frequent recorded messages on my landline phone telling me my broadband network will be disconnected and I need to Press 1 NOW to avoid this. … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
We starting a vet hospital and have been dealing with NBN
Hi, we starting a vet hospital and have been dealing with NBN for 4 months We are in a mobile phone and data black hole (no fixed wireless signal and satellite will not work for radiology data transfe… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
109A Fowler Rd Illawong 2234, this is not a matter of Law
My name is***** 109A Fowler Rd Illawong 2234, this is not a matter of Law but of a failure to connect us with the NBN cable running through our property but failing to connect with us in a responsible… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
With NBN - not able to use the phone - package with Telstra
With NBN - not able to use the phone - package with Telstra includes internet and phone. … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
My mother Beaton recieved her notification from the NBN in
Hello My name is***** mother Shirley Beaton recieved her notification from the NBN in June to say it was time to switch onto NBN Mum is 86 yrs old and very hard of hearing so I have authority to speak… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I have cancelled my landlilne due to an ongoing problem
I have cancelled my landlilne due to an ongoing problem whereas I was a business 10 years ago and have been trying to tell Telstra. More recently they said I have to cancel as a business and re-connec… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
Was looking for information about NBN Services. Qld. I have
I have send a request for information about our service as the website says fixed Wireless is available but no provider could give it to us as it says it is unavailable. When I asked Telstra on chat I was told I could get Fixed wireless but when I asked the sales rep she said No. Sent NBN a message about it and their response was that We have Satellite connected so we can't get the fixed wirless.This is true but satellite costs a lot more to have with many drops due to weather which is why we wish to change. … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
My internet is working very well after the NBN installation,
My internet is working very well after the NBN installation, however the technician just left the cable dangling from the plug he put in near the ceiling. I live in a unit, the cable runs into our sta… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I had trouble with my Internet connection soon after the NBN
I had trouble with my Internet connection soon after the NBN was connected, I phoned telstra and they tried to fix the problem but couldn't, they sent a technician who informed that the NBN tech had w… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,663 satisfied customers
I'm not sure whether this is a legal question. My landline
I'm not sure whether this is a legal question. My landline has been disconnected for the past 4 days. I tried to contact my provider Southern Phone and it kept giving an engaged signal. Tried to conta… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
We moved house on 4 Jan to nbn ready area. Nbn technician
We moved house on 4 Jan to nbn ready area. Nbn technician came out on 14th fault on line. Fault fixed but now they can't send a technician until 29 February. I work from home, my husband and I run a b… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I am connected to NBN. I wanted to stay as i had been with
I am connected to NBN. I wanted to stay as i had been with my phone with Telstra & internet with tpg, I was told this was possible. However tpg kept telling me about their bundle and how much cheaper … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers

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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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