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My mother Beaton recieved her notification from the NBN in
Hello My name is***** mother Shirley Beaton recieved her notification from the NBN in June to say it was time to switch onto NBN Mum is 86 yrs old and very hard of hearing so I have authority to speak… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have cancelled my landlilne due to an ongoing problem
I have cancelled my landlilne due to an ongoing problem whereas I was a business 10 years ago and have been trying to tell Telstra. More recently they said I have to cancel as a business and re-connec… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Was looking for information about NBN Services. Qld. I have
I have send a request for information about our service as the website says fixed Wireless is available but no provider could give it to us as it says it is unavailable. When I asked Telstra on chat I was told I could get Fixed wireless but when I asked the sales rep she said No. Sent NBN a message about it and their response was that We have Satellite connected so we can't get the fixed wirless.This is true but satellite costs a lot more to have with many drops due to weather which is why we wish to change. … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Since Wednesday 14th March I have been trying to contact
Since Wednesday 14th March I have been trying to contact Optus. Five times over the period of an hour I was cut off without getting to speak to anyone or having my questions answered by the automated … read more
Leon
Leon
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Master's Degree
28,101 satisfied customers
We have had someone crash into a telegraph pole out the
We have had someone crash into a telegraph pole out the front of our house and the pole fell over, Energex and police came, Energex fixed the power but didn't put back up the pole saying it was telstr… read more
Leon
Leon
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Master's Degree
28,101 satisfied customers
We rang up Telstra on Sunday 26 Nov to get connected to NBN.
Hi, we rang up Telstra on Sunday 26 Nov to get connected to NBN. We have had NBN come out twice (the 2nd time they told us there was nothing for them to do). We still have no internet - Telstra tell u… read more
John Melis
John Melis
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I had a pre-order set up with Westnet which I wanted to
I had a pre-order set up with Westnet which I wanted to cancel. I made contact with them with a 1hr 30min wait. I informed the person I was speaking to that I was cancelling the Pre-order, they were u… read more
John Melis
John Melis
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3,839 satisfied customers
My internet is working very well after the NBN installation,
My internet is working very well after the NBN installation, however the technician just left the cable dangling from the plug he put in near the ceiling. I live in a unit, the cable runs into our sta… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have had what was broadband and a phone which cost me
I have had what was broadband and a phone which cost me around $100 to $110 per month. I had the NBN installed with the a phone that does not work with a power failure and I have been billed $260 … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have a contract with Telstra for internet access through
I have a contract with Telstra for internet access through big pond. The contract finishes in March 2018. My son has just had the NBN installed in the house. The land line is in his name. Should I hav… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
COULD GIVE ME SOME ADVICE I HAVE BEEN WAITING FOR 3 WEEKS
HI THERE COULD GIVE ME SOME ADVICE I HAVE BEEN WAITING FOR 3 WEEKS NOW TO GET MY PHONE BACK ON DUE TO NBN DISCONNECTED IT AND I WANT THAT SAME NUMBER BACK AS I IS A BUSINESS NUMBER I HOOKED UP FOR THE… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I had trouble with my Internet connection soon after the NBN
I had trouble with my Internet connection soon after the NBN was connected, I phoned telstra and they tried to fix the problem but couldn't, they sent a technician who informed that the NBN tech had w… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
5,988 satisfied customers
I just sent a message but you went away.I paid $5Help.
I just sent a message but you went away.I paid $5Help … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I am under contract to Southern Phone for internet nbn
I am under contract to Southern Phone for internet nbn connection including phone. My contract commenced in November 2016. Every second day I find myself disconnected from the nbn. I want out of this … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I'm not sure whether this is a legal question. My landline
I'm not sure whether this is a legal question. My landline has been disconnected for the past 4 days. I tried to contact my provider Southern Phone and it kept giving an engaged signal. Tried to conta… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have signed up to lease a new apartment. In moving in I
I have signed up to lease a new apartment. In moving in I was told to make arrangements for connection to the NBN through a retailer. Telstra notified me that there is a "one off"$300 connection fee c… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
We moved house on 4 Jan to nbn ready area. Nbn technician
We moved house on 4 Jan to nbn ready area. Nbn technician came out on 14th fault on line. Fault fixed but now they can't send a technician until 29 February. I work from home, my husband and I run a b… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I am connected to NBN. I wanted to stay as i had been with
I am connected to NBN. I wanted to stay as i had been with my phone with Telstra & internet with tpg, I was told this was possible. However tpg kept telling me about their bundle and how much cheaper … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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