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Having issues with Telstra. Victoria. Have tried to discuss
Have tried to discuss with Telstra twice have been hung up on twice. Yes we have an overdue bill but have tried to get ph reconnected due to medical issues and needing bill. Have offered to pay $1600 today with the balance on Monday but they will not agree. Total owed is$2225. Daughter lost her job and hasn't been able to find a new one and has a 18 month daughter with some medical issues. I did not know she was in this predicament or I would have helped sooner … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
About 9 weeks ago, I received a call from Telstra to say my
Hi, My name is***** About 9 weeks ago, I received a call from Telstra to say my T-Box and computer system had been compromised. I asked to cal back to verify that this was a bona fide call. I was then… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
The issue I am facing is not really a legal one, but I have
The issue I am facing is not really a legal one, but I have an issue with Telstra whose total inaction in repairing an internet cable since 18th October in my locality has caused serious inconvenience… read more
Leon
Leon
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Master's Degree
28,101 satisfied customers
I refer to a Telstra FINAL NOTICE through their collecting
I refer to a Telstra FINAL NOTICE through their collecting agency Milton Graham demanding payment for an account transferred to my husband's name which we are paying on a monthly basis. … read more
Leon
Leon
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Master's Degree
28,101 satisfied customers
We are a business ‘Georgie&chels at Oatley Nsw 2223. Before
We are a business ‘Georgie&chels at Oatley Nsw 2223. Before becoming Georgie&chels in August 2016 we were Gloria Jeans @ same location. Our landline phone no has always been 02 9580 4886 to which we h… read more
Leon
Leon
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Master's Degree
28,101 satisfied customers
I have been a Telstra customer for many years and I have had
Hi, I have been a Telstra customer for many years and I have had nothing but trouble with them..but now they've cut off my whole phone connection and are demanding $1300 when I have paid every single … read more
Leon
Leon
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Master's Degree
28,101 satisfied customers
I have cancelled my landlilne due to an ongoing problem
I have cancelled my landlilne due to an ongoing problem whereas I was a business 10 years ago and have been trying to tell Telstra. More recently they said I have to cancel as a business and re-connec… read more
Leon
Leon
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Master's Degree
28,101 satisfied customers
My husband and I work from home and have had ongoing issues
My husband and I work from home and have had ongoing issues with our internet connection with Telstra.Today we have had very slow upload and download speeds prompting a call to the technical faults in… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I am having massive dramas with tesltra and my fixed home
I am having massive dramas with tesltra and my fixed home internet. Ive had it since October last but has work at all, ive put in 5 complaints to telstra and no one is able to fix the issue. As a resu… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have an issue with Telstra. I had to move my NBN to
Hi there, I have an issue with Telstra. I had to move my NBN to another provider because Telstra did not offer a certain service. What they did not advise is that when you move NBN to another provider… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Mymother had had her phpone connection messed up by a
mymother had had her phpone connection messed up by a Telstra tech, and now we cant get them to come back she is 90y and has a heart condition. they said they would put her on medical connection order… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
My deceased daughter was a Solicitor. Unfortunately I don't
Hi, my name is***** deceased daughter was a Solicitor. Unfortunately I don't have her support as I have been having regular and frequent trouble with internet disconnection for over 18months. The serv… read more
John Melis
John Melis
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4,261 satisfied customers
Some several months ago I was being marketed to by Telstra
Some several months ago I was being marketed to by Telstra and Commander. Commander was my provider at the time but I considered Telstra and signed up with them. however on the same day I decided to p… read more
John Melis
John Melis
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4,261 satisfied customers
We as having trouble with a t, I'm in s.a. No. It is
No. It is atelstra complaint. We are husband and wife age 87 and 75 and are getting very stressed. Can you phone on08 8536 8781. please … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
An aged pensioner signed up for a 24 months Mobile Broadband
An aged pensioner signed up for a 24 months Mobile Broadband service with Telstra and wishes to cancel the contract within 24 hours of signing. The local Telstra office advised there is no cooling off… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I entered into a lease agreement with Telstra in 2015 for a
I entered into a lease agreement with Telstra in 2015 for a telephone system comprising of two desk phones and two hand held phones. I signed an agreement for this. Upon having problems with the phone I have looked at my agreement and reading that the agreement was $248.00 each month 60 months. I was led to believe that this cost was for the phone and all calls etc related. If the Rep had told me the cost would have been $15,000.00 by the end of the agreement just for the phones I would not have go into the agreement. I know I signed the agreement and should have read it more clearly but at the time I didn't. Is there anything I can do to get out this agreement? I have spoken to the Leaser and they said I would have to pay it out. Thanks Danielle … read more
John Melis
John Melis
Lawyer
4,261 satisfied customers
I have an ongoing dispute with telstra we were issued an Ex
I have an ongoing dispute with telstra we were issued an Ex Gratia payment while both me & partner were on the phone it was listed on our bill as Ex Gratia Rebate & we were told if it wanted to close … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
My Father was talked into buying a product from Telstra, the
My Father was talked into buying a product from Telstra, the product did not do as promised and, as there was a "cooling off period" we arranged for it to be returned. Telstra agreed to this and my fa… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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