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I'm writing this on behalf of my mum who is 78 yrs old and
Hi I'm writing this on behalf of my mum who is 78 yrs old and lives on her own. She currently has a mobile phone with TPG and yesterday was bullied into paying for NBN and a modem which she told them … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have been a Telstra customer for many years and I have had
Hi, I have been a Telstra customer for many years and I have had nothing but trouble with them..but now they've cut off my whole phone connection and are demanding $1300 when I have paid every single … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Is there a cooling off period when taking out a new contract
Is there a cooling off period when taking out a new contract such as signing up for a mobile plan … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have cancelled my landlilne due to an ongoing problem
I have cancelled my landlilne due to an ongoing problem whereas I was a business 10 years ago and have been trying to tell Telstra. More recently they said I have to cancel as a business and re-connec… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
My husband and I work from home and have had ongoing issues
My husband and I work from home and have had ongoing issues with our internet connection with Telstra.Today we have had very slow upload and download speeds prompting a call to the technical faults in… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I am having massive dramas with tesltra and my fixed home
I am having massive dramas with tesltra and my fixed home internet. Ive had it since October last but has work at all, ive put in 5 complaints to telstra and no one is able to fix the issue. As a resu… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have an issue with Telstra. I had to move my NBN to
Hi there, I have an issue with Telstra. I had to move my NBN to another provider because Telstra did not offer a certain service. What they did not advise is that when you move NBN to another provider… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Mymother had had her phpone connection messed up by a
mymother had had her phpone connection messed up by a Telstra tech, and now we cant get them to come back she is 90y and has a heart condition. they said they would put her on medical connection order… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
My deceased daughter was a Solicitor. Unfortunately I don't
Hi, my name is***** deceased daughter was a Solicitor. Unfortunately I don't have her support as I have been having regular and frequent trouble with internet disconnection for over 18months. The serv… read more
John Melis
John Melis
Lawyer
3,813 satisfied customers
I have a complaint in with the TIO re my Telstra account. I
I have a complaint in with the TIO re my Telstra account. I cannot provide the ref number as Telstra HAVE disconnected my service and refuse to re-establish it as they have also escalated it themselve… read more
John Melis
John Melis
Lawyer
3,813 satisfied customers
Some several months ago I was being marketed to by Telstra
Some several months ago I was being marketed to by Telstra and Commander. Commander was my provider at the time but I considered Telstra and signed up with them. however on the same day I decided to p… read more
John Melis
John Melis
Lawyer
3,813 satisfied customers
I have just bought a replacement Apple Mac and had
I have just bought a replacement Apple Mac and had difficulty connecting to my bigpond account. I have just spent a couple of hours with a technician (by telephone) only to be told I need to spend $51… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
We as having trouble with a t, I'm in s.a. No. It is
No. It is atelstra complaint. We are husband and wife age 87 and 75 and are getting very stressed. Can you phone on08 8536 8781. please … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
An aged pensioner signed up for a 24 months Mobile Broadband
An aged pensioner signed up for a 24 months Mobile Broadband service with Telstra and wishes to cancel the contract within 24 hours of signing. The local Telstra office advised there is no cooling off… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I entered into a lease agreement with Telstra in 2015 for a
I entered into a lease agreement with Telstra in 2015 for a telephone system comprising of two desk phones and two hand held phones. I signed an agreement for this. Upon having problems with the phone I have looked at my agreement and reading that the agreement was $248.00 each month 60 months. I was led to believe that this cost was for the phone and all calls etc related. If the Rep had told me the cost would have been $15,000.00 by the end of the agreement just for the phones I would not have go into the agreement. I know I signed the agreement and should have read it more clearly but at the time I didn't. Is there anything I can do to get out this agreement? I have spoken to the Leaser and they said I would have to pay it out. Thanks Danielle … read more
John Melis
John Melis
Lawyer
3,813 satisfied customers
Vince, , my son inlaw, went to purchase a vehicle with
my son inlaw, went to purchase a vehicle with finance at a car dealship,when credit search performed by dealer was told he had been listed on Vida by Telstra so finance was refused.my son inlaw than rang Telstra in regards ***** ***** default and told Telstra that he never owed Telstra any money,telstra operate than told him he had purchased a mobile phone at one of the dealerships.my son inlaw denied the claim and asked for contract copies or any documendation they had were he as purchased the claim. the operator than asked him to attend the logal Telstra shop where he resides to verify his identity.He attended the local shop. he explained to the local Telstra dealer why he was there for. … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have an ongoing dispute with telstra we were issued an Ex
I have an ongoing dispute with telstra we were issued an Ex Gratia payment while both me & partner were on the phone it was listed on our bill as Ex Gratia Rebate & we were told if it wanted to close … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
My Father was talked into buying a product from Telstra, the
My Father was talked into buying a product from Telstra, the product did not do as promised and, as there was a "cooling off period" we arranged for it to be returned. Telstra agreed to this and my fa… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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