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I signed up with Belong NBN Internet service almost 2 years…

Customer Question
I signed up with...

I signed up with Belong NBN Internet service almost 2 years ago, at the beginning I confess I had some service issues with them but they were eventually sorted out. today I looked at m bank account statement and noticed they have taken out 3 payments of $65 which is my monthly payment to them for the servce I tried to call at 7am this morning (Im in Mebourne Vic) and was advised that the wait time was up to 30mins. I had the opportunity to get a call back sometime today. I havent received the call back yet. Can they do that simply because they forgot to withdraw the previous two months? What gives them the right to assum I would have enough money in my account to support that amount. Im furious and now that I have looked at the reviews on this company, I am appalled that they are even allowed to be still operating.

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

Victoria

Lawyer's Assistant: Has anything been filed or reported?

Not yet as I havent received their call yet. I contacted my Bank to cancel the payments and I was told that the transaction will have to take place and once it does I call the Bank again and they will carry out an investigation?? The call centre is in the Phillipines?

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I cant think of anything just at the minute

Submitted: 7 months ago.Category: Australia Law
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Answered in 15 minutes by:
12/1/2017
Solicitor: John Melis, Lawyer replied 7 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,297
Experience: Principal Lawyer at Legal AU Pty Ltd
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Dear customer, my name is***** solicitor in Melbourne, thank you for using Just Answer, I will assist with your question today.

have you made a formal written complaint yet to the supplier ?

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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