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We are experiencing a great deal of dificulty using our
Hi my name is***** we are experiencing a great deal of dificulty using our mobile phones in and around our home. We were with Telstra who would do nothing to assist us so went to Optus whonsaid we had… read more
John Melis
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We tried to join Optus in January and after a couple of days
Good Morning. We tried to join Optus in January and after a couple of days the said to me to go back to my last provider cause they couldn't get internet lines to our two computers. We live in a retir… read more
John Melis
John Melis
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I am with Optus and was consistently receiving unwanted
I am with Optus and was consistently receiving unwanted calls from Energy Companies, etc. I always blocked these numbers but then I would receive a message saying "you have a missed call from... call … read more
John Melis
John Melis
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Since Wednesday 14th March I have been trying to contact
Since Wednesday 14th March I have been trying to contact Optus. Five times over the period of an hour I was cut off without getting to speak to anyone or having my questions answered by the automated … read more
Leon
Leon
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We are getting phone calls at all hrs saying they are from
we are getting phone calls at all hrs saying they are from telstra & our computer is at risk we tell them we are with optus but they keep calling … read more
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John Melis
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I just signed a new 2 year contract with optus on friday
Yes, I just signed a new 2 year contract with optus on friday 15th december and they sent me a new phone and upon using the phone from the very first minute, it is fualty and doesn't work properly. Should they be liable to replace immediately or do I have to go through a lengthy insurance return policy that takes weeks to identify the issue and replace the phone? … read more
Daniel
Daniel
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This is not a legal question but rather an issue associated
Hi Deborah. This is not a legal question but rather an issue associated with the installation of the NBN. We had NBN installed Monday last week. We had a few problems getting the internet activated bu… read more
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Leon
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I switched all my phone and broadband accounts from Telstra
I switched all my phone and broadband accounts from Telstra to Optus Oct 2016. I mistakenly thought Optus was going to cancel all my Telstra accounts. They did all phone accounts, but not Broadband. I… read more
Leon
Leon
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Master's Degree
28,101 satisfied customers
3 weeks ago I contracted with optus to connect to NBN - 2
3 weeks ago I contracted with optus to connect to NBN - 2 days later my landline was disconnected and in the time since I have contacted optus and I have never had a return call to help me deal with t… read more
John Melis
John Melis
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I have been an Optus user for both my phone and mobile data,
Hi Pearl.I have been an Optus user for both my phone and mobile data, for my computer, for more than eight years on a plan. My data download was 1GB and 4Gb for my phone and mobile data respectively. … read more
Leon
Leon
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I purchased a Surface Pro 3 computer from a reputable
I purchased a Surface Pro 3 computer from a reputable computer shop in May 2015. It is having problems now and Microsoft advised me yesterday that the warranty ran out in October 2016 and they will no… read more
Leon
Leon
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Master's Degree
28,101 satisfied customers
I have returned my mobile phone to optus x 3 times for
I have returned my mobile phone to optus x 3 times for repair within twelve months of purchace each time they say it is fixed which it is not. we are a busy business company and this phone has never b… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
The mobile phone an employee was using was lost or stolen
The mobile phone an employee was using was lost or stolen and I requested a finalisation bill of the account to be mailed out to me some months back. Optus sent the account to an old address and obvio… read more
Leon
Leon
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To update thks for your reply today i made phone calls to
To update thks for your reply today i made phone calls to optus customer service and he directed me to go back to that optus shop which charged me 1400 for that faulty mobile and he would talk to that… read more
Daniel
Daniel
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Bachelor's Degree / Graduate Diploma
5,988 satisfied customers
Radio Rentals have not kept their end of agreement. I am renting
Radio Rentals have not kept their end of agreement. I am renting a computer from them and I have had nothing but trouble with it. Have rang them several times and have had to call Acer myself and Micr… read more
James D. Ford
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1,600 satisfied customers
I have purchased a motor vehicle on E bay which is not as described
I have purchased a motor vehicle on E bay which is not as described & needs extensive repairs to it before being mobile,more suitable to wreck than fix. I submitted 8 questions about the condition of … read more
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Daniel
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My daughter Melissa Farquharson took out a new mobile contract
My daughter Melissa Farquharson took out a new mobile contract with Optus in February 2012. To keep the current number she had been using they had to port the number from TPG which was in my name Cale… read more
Patrick H.
Patrick H.
5,422 satisfied customers
Ok I hope I get all the details right the first time. About
Ok I hope I get all the details right the first time. About 2 weeks ago I bought a $220 mobile phone (pre-paid, not on a plan) from a optus shop. A short while after having the phone, about 3-4 days I… read more
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Brisbane-Lawyer
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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