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I have an internet service with TPG and have been paying…

Customer Question
I have an internet...

I have an internet service with TPG and have been paying $59.95 per month but am not happy with the speed of the internet. I have phoned at least 6 occassions and have complained about the internet speed. We have done lots of troubleshooting and still to date nothing has changed. I have explained to the TPG technical team that this has caused allot of conflict between my son & daughter as we are not able to all use the internet service due to its speed. My contract is due to expire in July, 2018 but do not wish to wait until then. Whats the best way of going about this issue> Thanks, Maria

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

NSW

Lawyer's Assistant: Has anything been filed or reported?

Yes

Submitted: 7 months ago.Category: Australia Law
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Answered in 2 minutes by:
11/30/2017
Solicitor: John Melis, Lawyer replied 7 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,297
Experience: Principal Lawyer at Legal AU Pty Ltd
Verified

Dear customer, my name is***** solicitor in Melbourne, thank you for using Just Answer, I will assist with your question today

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Solicitor: John Melis, Lawyer replied 7 months ago

in your contract you will have an early payout clause.

just find that provision in the contract and reference that point when you call to do the early cancellation of the contract.

do you have a copy of the contract ?

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Customer reply replied 7 months ago
I do...
Solicitor: John Melis, Lawyer replied 7 months ago

ok, thats good.

so review the termination provision and tell me what it says ?

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Customer reply replied 7 months ago
I cannot locate the termination provision, I only have Customer Service Guarantee Waiver , but says nothing about termination...I will phone to ask them to email me the contract..?
Solicitor: John Melis, Lawyer replied 7 months ago

yes this is a good way.

Would you like to discuss this matter on the telephone ? I have extended a special offer to you if you prefer.

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Customer reply replied 7 months ago
I am currently on hold to tpg to obtain my contract first
Customer reply replied 7 months ago
How much does your service cost?
Solicitor: John Melis, Lawyer replied 7 months ago

ok

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Customer reply replied 7 months ago
Have just realised Im not going to finish this as we are due to go out, can I recommence this conversation tomorrow? Can you please advise the costs associated to this? I have never used this service... thanks
Solicitor: John Melis, Lawyer replied 7 months ago

you can view your charges in your account area

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Customer reply replied 7 months ago
where is that?
Customer reply replied 7 months ago
is this costing me $$ each minute??
Solicitor: John Melis, Lawyer replied 7 months ago

no, you can chat as long as you want in this forum with no further charge.

have i answered your questions today ?

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Customer reply replied 7 months ago
Is this charge $5 and once I have obtained all relevant documentation, can I continue asking further questions tomorrow?
Solicitor: John Melis, Lawyer replied 7 months ago

yes, i have extended a special offer to you to talk on the telephone

just accept the offer and you can see my numbers and we can talk on the phone tomorrow

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Customer reply replied 7 months ago
can you please advise with regards ***** ***** $5 charge, because I am unable to obtain the information in time, am I able to continue asking further questions tomorrow, free of charge?
Solicitor: John Melis, Lawyer replied 7 months ago

yes you can.

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Customer reply replied 7 months ago
Ok many thanks, ***** ***** collect all the information, then msg back, how do I re-connect again?
Solicitor: John Melis, Lawyer replied 7 months ago

just come back to the same website, or select the offer, and you will see my numbers to call on if you prefer

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Customer reply replied 7 months ago
ok many thanks John. do I need to quote a Ref # to start again?
Solicitor: John Melis, Lawyer replied 7 months ago

just come back to the same website, or select the offer, and you will see my numbers to call on if you prefer

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Customer reply replied 7 months ago
ok thankyou.
Solicitor: John Melis, Lawyer replied 7 months ago

you are welcome.

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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