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Is it telstra's job to provide cable from the pit to my

Customer Question
Is it telstra's job...

Is it telstra's job to provide cable from the pit to my house? i have been trying for 3 weeks to connect phone i just moved and part of the cable is missing and being told i have to get a contractor to fix it before can be connected?

Lawyer's Assistant: Because real estate law varies from place to place, can you tell me what state this is in?

NSW i moved 2 mins from old place now have no phone no internet using my mobile to run my computer for my business

Lawyer's Assistant: Has anything been filed or reported?

Yes i lodged a complaint 2 weeks ago changed from telstra to Dodo and so it goes all over again

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

Was told could keep the same number and have phone in business name now dodo say no i cant as dont do business i said its a home office now costing $$$ in data slow speed reprint my dockets etc etc

Submitted: 7 months ago.Category: Australia Law
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Answered in 5 minutes by:
11/30/2017
Solicitor: John Melis, Lawyer replied 7 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,327
Experience: Principal Lawyer at Legal AU Pty Ltd
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Dear customer, my name is***** solicitor in Melbourne, thank you for using Just Answer, I will assist with your question today.

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Solicitor: John Melis, Lawyer replied 7 months ago

what is the agreement that you had with telstra to lay the cable ?

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Customer reply replied 7 months ago
I just wanted phone and internet connected the house had a phone previously but now part of the cable (from pole to pit) is missing and they want me to arrange a contractor and pay for it arent they suppose to supply service so i can connect and you just cant get anyone to start digging and doing stuff with cables have to have a job order from telstra so i am now being bounced around by telstra and dodo
Solicitor: John Melis, Lawyer replied 7 months ago

from the pit to house, this is not telstra job unless it is under contract with them.

is this a newly built property ?

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