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I have just had someone ring me supposedly from Telstra and
I have just had someone ring me supposedly from Telstra and something about the IBN, insisting I have a problems with infections on my computer line. I don't trust them but wanted to check with you if… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have just recently changed from Telstra NBN to Optus NBN
I have just recently changed from Telstra NBN to Optus NBN with a phone line, since it has been repeatedly adverised that everything is going to be turned off. I did this from the Optus store they gav… read more
John Melis
John Melis
Lawyer
4,450 satisfied customers
My mother is 87 and no longer capable of dealing with the
Hi my mother is 87 and no longer capable of dealing with the internet. Her service provide, OPTUS, is refusing to give her a landline only, but is forcing her to keep the internet and pay for it. Is t… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Since Wednesday 14th March I have been trying to contact
Since Wednesday 14th March I have been trying to contact Optus. Five times over the period of an hour I was cut off without getting to speak to anyone or having my questions answered by the automated … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I am an Optus NBN customer and I have applied on line ( as
Thank you, ***** ***** an Optus NBN customer and I have applied on line ( as asked to do by Optus) to have my excisting Telstra phone number "Ported" over to Optusn, the first application was in 26 th… read more
John Melis
John Melis
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4,450 satisfied customers
Telstra and NBN have disconnected our phones for going on 11
Telstra and NBN have disconnected our phones for going on 11 days now. We are a function house and golf course business and rely heavily on our phones. We have already lost $3000 in first week alone. … read more
John Melis
John Melis
Lawyer
4,450 satisfied customers
I have a $100/month plan with Optus which includes 12GB of
I have a $100/month plan with Optus which includes 12GB of data. Each 1GB of data I use over that costs me $10. … read more
John Melis
John Melis
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4,450 satisfied customers
We operate a home office and have a business account with
We operate a home office and have a business account with Telstra. Telstra disconnected out land on 14/11 advising that NBN was to be connected. The technician advised that the system was not operatio… read more
John Melis
John Melis
Lawyer
4,450 satisfied customers
We rang up Telstra on Sunday 26 Nov to get connected to NBN.
Hi, we rang up Telstra on Sunday 26 Nov to get connected to NBN. We have had NBN come out twice (the 2nd time they told us there was nothing for them to do). We still have no internet - Telstra tell u… read more
John Melis
John Melis
Lawyer
4,450 satisfied customers
Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I
Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I have a bundle from optus of XXXX TV, home phone & internet. One payment for all is deducted automatically from my bank a/c as happened on Fr… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
This is not a legal question but rather an issue associated
Hi Deborah. This is not a legal question but rather an issue associated with the installation of the NBN. We had NBN installed Monday last week. We had a few problems getting the internet activated bu… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I was charged with the NBN Internet service for two extra
I was charged with the NBN Internet service for two extra month (direct debited by TPG) after they have terminated their service in September - transferred to OPTUS. Is it legal for tjhem to do that. … read more
John Melis
John Melis
Lawyer
4,450 satisfied customers
I've been getting notifications that nbn is available in my
Hi I've been getting notifications that nbn is available in my area now. I've been told that connecting to nbn is not optional, but I have an issue with connecting to a service which in all likelihood… read more
John Melis
John Melis
Lawyer
4,450 satisfied customers
3 weeks ago I contracted with optus to connect to NBN - 2
3 weeks ago I contracted with optus to connect to NBN - 2 days later my landline was disconnected and in the time since I have contacted optus and I have never had a return call to help me deal with t… read more
John Melis
John Melis
Lawyer
4,450 satisfied customers
COULD GIVE ME SOME ADVICE I HAVE BEEN WAITING FOR 3 WEEKS
HI THERE COULD GIVE ME SOME ADVICE I HAVE BEEN WAITING FOR 3 WEEKS NOW TO GET MY PHONE BACK ON DUE TO NBN DISCONNECTED IT AND I WANT THAT SAME NUMBER BACK AS I IS A BUSINESS NUMBER I HOOKED UP FOR THE… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I'm not sure whether this is a legal question. My landline
I'm not sure whether this is a legal question. My landline has been disconnected for the past 4 days. I tried to contact my provider Southern Phone and it kept giving an engaged signal. Tried to conta… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
We moved house on 4 Jan to nbn ready area. Nbn technician
We moved house on 4 Jan to nbn ready area. Nbn technician came out on 14th fault on line. Fault fixed but now they can't send a technician until 29 February. I work from home, my husband and I run a b… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Please Help me In February 2015 a couple of representatives
Hi, Please Help me In February 2015 a couple of representatives from the Brisbane Optus Business Team came to see me to try and get me to switch from our current supplier Telstra. They gave me their b… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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