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I hired a rental car, I signed a contract at the counter for…

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I hired a rental...

I hired a rental car, I signed a contract at the counter for a Red RAV4 with right hand side damage. I had to wait 15 minutes for the car. They then gave me the envelope with the keys. I went to the number bay and there was no car. I went back to the office twice. They finally said there is your car. I checked it had damage to the right hand side. When I went to return it they handed me a contract that was not signed, it had no damage. They charged my credit card $2500...i signed for a red RAv4 but they gave me a red mitsubishi outlander.

Lawyer's Assistant: What state is this in? And how old is the car?

I rented the car in VIC through Europcar

Lawyer's Assistant: Have you contacted the manufacturer?

Its a hire car

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

The bank reversed the charge, but now they have sent it through to Dun & Bradstreet

Submitted: 7 months ago.Category: Australia Law
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Answered in 5 minutes by:
11/29/2017
Solicitor: Leon, Solicitor replied 7 months ago
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,719
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified

Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question today. I may ask a few questions. I can call you for an extra fee.

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Solicitor: Leon, Solicitor replied 7 months ago

Good Evening

Did you not complete a report and sign it to show that the car had damage?

Had you signed the contract when you took the car?

Do you have a copy of what you signed?

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Solicitor: Leon, Solicitor replied 7 months ago

You have opened another post.

Do you wish to close that one and continue here?

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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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