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I signed up with Alinta Energy as my electricity provider, I…

Customer Question
I signed up with...

I signed up with Alinta Energy as my electricity provider, I gave the agent my pension concession and it has not be applied to my bill. My friend has had the same problem, I phoned Alinta and they told me I had to pay the bill without concession. I have registered my details but there is no where to enter my concession details, I have tried to contact Alinta by phone with no avail. I don't trust them.

Lawyer's Assistant: Since estate law varies from place to place, can you tell me what state this is in?

Gold Coast, Queensland

Lawyer's Assistant: Has anything been filed or reported?

To Who? I can't contact Alinta

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

The agent said It would be deducted next month, why should I have to pay in full this month when it was not my mistake

Lawyer's Assistant: When we are ready I'll take you to the appropriate web page.

Ok

Submitted: 7 months ago.Category: Australia Law
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Answered in 5 minutes by:
11/28/2017
Solicitor: John Melis, Lawyer replied 7 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,331
Experience: Principal Lawyer at Legal AU Pty Ltd
Verified

Dear customer, my name is***** solicitor in Melbourne, thank you for using Just Answer, I will assist with your question today.

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Solicitor: Leon, Solicitor replied 7 months ago
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,720
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified

Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question today. I may ask a few questions. I can call you for an extra fee.

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Solicitor: John Melis, Lawyer replied 7 months ago

what you can do is issue a formal complaint in writing to their dispute resolutions department.

have you considered this option ?

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Customer reply replied 7 months ago
No I haven't. How do I do that
Solicitor: John Melis, Lawyer replied 7 months ago

make the list of points first

then you can use those points to write the complaint.

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Customer reply replied 7 months ago
Where do I find this department, do I contact their head office
Solicitor: John Melis, Lawyer replied 7 months ago

yes, just call the head office, and get the dispute resolution email address, and send it.

I have extended a special offer to you talk on the telephone if prefer ?

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Customer reply replied 7 months ago
No thanks, ***** ***** hearing impaired and have trouble hearing on mobile
Solicitor: John Melis, Lawyer replied 7 months ago

understand,

you can chat in this forum as long as you require.

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