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I having a problem with Optus re the nbn connect and porting
I having a problem with Optus re the nbn connect and porting my number from TELSTRA I First applied in July Optus cancelled it. Without informing me. Ithem went back to yh I'm August and restarted the… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
It's not a legal issue, but a list of queries. Melbourne,
Melbourne, VictoriaWe are in our late eighties, and have to connect to NBN early in November, so we want to … read more
John Melis
John Melis
Lawyer
10,553 satisfied customers
I have built my new home and paid the Telstra fee $2,200 at
Dear Deborah, I have built my new home and paid the Telstra fee $2,200 at the start of construction. Apparently, at the time, the NBN address list was unavailable. I am now trying to connect NBN to my… read more
John Melis
John Melis
Lawyer
10,553 satisfied customers
Trying to get Telstra and nbn to connect wi fi. It's been
Trying to get Telstra and nbn to connect wi fi. It's been seven weeks now but nbn need access to someone else's unit to finish before Telstra connect. They want me to ask these people whom I have neve… read more
John Melis
John Melis
Lawyer
10,553 satisfied customers
I have a complaint against Telstra for their action in
I have a complaint against Telstra for their action in disconnecting my business lines supposedly as part of their NBN strategy and they have sent me a deed of release to compensate (they offered a fl… read more
John Melis
John Melis
Lawyer
10,553 satisfied customers
I have had no phone - outgoing calls since Friday, and i
Hello. i have had no phone - outgoing calls since Friday, and i have been on the phone , and i have called and chatted multiple times, had to use my mobile for internet for uni and work... i was told … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I have an issue with a missing address. I am a builder and
Hi Pearl. I have an issue with a missing address. I am a builder and built 7 units at*****Port Fairy Vic. I am living in Unit 4 and have not been able to get NBN as it is not registered with them. Telstra was the provider of the Network as NBN was not rolled out at that stage. Units 1 and 7 have the NBN but the others are not registered. I have been living in this property since August last year and contacted Telstra to book a move and have had problems ever since. All the infrastructure is in and the AFR###-##-####was Issued on March 2 2018. my wife and I both work from home and this has been the most frustrating process I've ever had to be involved in. It has been nearly 1 year and this problem is still not resolved. I am continually being put back and forth between Telstra and NBN. It is Telstras responsibility as the NBN wasn't rolled out at the time of completion. … read more
John Melis
John Melis
Lawyer
10,553 satisfied customers
On 2/11/18 I moved residence from Maroochydore to Birtinya
On 2/11/18 I moved residence from Maroochydore to Birtinya (QLD). I advised Telstra in advance of my move, requesting a transfer of my services to my new address.o Failure by Telstra and NBN to provid… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
With NBN - not able to use the phone - package with Telstra
With NBN - not able to use the phone - package with Telstra includes internet and phone. … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I have cancelled my landlilne due to an ongoing problem
I have cancelled my landlilne due to an ongoing problem whereas I was a business 10 years ago and have been trying to tell Telstra. More recently they said I have to cancel as a business and re-connec… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I have just recently changed from Telstra NBN to Optus NBN
I have just recently changed from Telstra NBN to Optus NBN with a phone line, since it has been repeatedly adverised that everything is going to be turned off. I did this from the Optus store they gav… read more
John Melis
John Melis
Lawyer
10,553 satisfied customers
I have an issue with Telstra. I had to move my NBN to
Hi there, I have an issue with Telstra. I had to move my NBN to another provider because Telstra did not offer a certain service. What they did not advise is that when you move NBN to another provider… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
We are a small business switching to the nbn and yesterday
we are a small business switching to the nbn and yesterday had our phone internet and eftpos shut off prematurely and Telstra are saying nothing can happen until our nbn timeline runs its course which… read more
John Melis
John Melis
Lawyer
10,553 satisfied customers
Telstra and NBN have disconnected our phones for going on 11
Telstra and NBN have disconnected our phones for going on 11 days now. We are a function house and golf course business and rely heavily on our phones. We have already lost $3000 in first week alone. … read more
John Melis
John Melis
Lawyer
10,553 satisfied customers
We rang up Telstra on Sunday 26 Nov to get connected to NBN.
Hi, we rang up Telstra on Sunday 26 Nov to get connected to NBN. We have had NBN come out twice (the 2nd time they told us there was nothing for them to do). We still have no internet - Telstra tell u… read more
John Melis
John Melis
Lawyer
10,553 satisfied customers
I have not had uninterrupted NBN connection since it was
I have not had uninterrupted NBN connection since it was installed circa March this year. I have made numerous calls to the NBN line in Indonesia. At times I have been without a landline or internet f… read more
John Melis
John Melis
Lawyer
10,553 satisfied customers
I was connected to NBN network on 13th october. Since then i
since then i have had no landline phone at all internet lasted 2 days and the last 3 days have had no internet either .I have made 5 complaints to telstras NBN department with no satisfactory result … read more
John Melis
John Melis
Lawyer
10,553 satisfied customers
I had trouble with my Internet connection soon after the NBN
I had trouble with my Internet connection soon after the NBN was connected, I phoned telstra and they tried to fix the problem but couldn't, they sent a technician who informed that the NBN tech had w… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
6,299 satisfied customers

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Family Law, Commercial Law, Property law, Probate & Wills, Employment Law, International Law, Criminal and Traffic Law, Litigation Tribunal & Courts

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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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