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I have just had someone ring me supposedly from Telstra and
I have just had someone ring me supposedly from Telstra and something about the IBN, insisting I have a problems with infections on my computer line. I don't trust them but wanted to check with you if… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have just moved into a new house where there is existing
Hi there, I have just moved into a new house where there is existing cable and cable connection to foxtel, Given that Telstra are phasing out cable foxtel in 2023 I am being told by telstra that the o… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have cancelled my landlilne due to an ongoing problem
I have cancelled my landlilne due to an ongoing problem whereas I was a business 10 years ago and have been trying to tell Telstra. More recently they said I have to cancel as a business and re-connec… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have an issue with Telstra. I had to move my NBN to
Hi there, I have an issue with Telstra. I had to move my NBN to another provider because Telstra did not offer a certain service. What they did not advise is that when you move NBN to another provider… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
We have just moved to a unit and transfered foxtel they have
We have just moved to a unit and transfered foxtel they have charged me $300 connection fee for nbn the people before us in the unit we now live in also paid 300 for nbn I have contacted nbn and they … read more
John Melis
John Melis
Lawyer
4,468 satisfied customers
Telstra and NBN have disconnected our phones for going on 11
Telstra and NBN have disconnected our phones for going on 11 days now. We are a function house and golf course business and rely heavily on our phones. We have already lost $3000 in first week alone. … read more
John Melis
John Melis
Lawyer
4,468 satisfied customers
I am experiencing an incredibly difficult experience with
Pearl I am experiencing an incredibly difficult experience with Telstra/NBN which has gone on for 3 months and countless phone calls without resolution. Can you help me, John whale … read more
John Melis
John Melis
Lawyer
4,468 satisfied customers
We operate a home office and have a business account with
We operate a home office and have a business account with Telstra. Telstra disconnected out land on 14/11 advising that NBN was to be connected. The technician advised that the system was not operatio… read more
John Melis
John Melis
Lawyer
4,468 satisfied customers
We rang up Telstra on Sunday 26 Nov to get connected to NBN.
Hi, we rang up Telstra on Sunday 26 Nov to get connected to NBN. We have had NBN come out twice (the 2nd time they told us there was nothing for them to do). We still have no internet - Telstra tell u… read more
John Melis
John Melis
Lawyer
4,468 satisfied customers
I have slow nbn 22mbps meant to be 100. I have Foxtel cable
I have slow nbn 22mbps meant to be 100. I have Foxtel cable to the home. … read more
John Melis
John Melis
Lawyer
4,468 satisfied customers
Regarding NBN / Telstra / Care Alert. Melbourne Victoria. My
My father, Raymond Harvey, 89 years old 03 9706 2360… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
How or what can i do with the following situation: NSW. We
How or what can i do with the following situation: … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I just sent a message but you went away.I paid $5Help.
I just sent a message but you went away.I paid $5Help … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have had so much trouble with my Telstra ./Foxtel home
I have had so much trouble with my Telstra bundle./Foxtel home phone nbn with over charging Iwant to get rid of them and get back what they owe me can you help ? … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Il be back...lost my glasses... I am wanting to cancel
I am wanting to cancel Telstra but will cost me $500+ to do so. I got a phone call from them early this year re NBN etc and got a new connection cheaper than the old plus extra $10 for Foxtel...awesome. I was paying an extra $26/month. Alot of back and forth and finally last week, I am guessing they have finally fixed the problem and a $74.00 credit is due. All cool. I am moving premises on 3rd july and organised the whole telstra Foxtel to be moved. I was nervous doing this. I received a voicemail messgae this arvo letting me know my disconnecion from here...where I am still living is happening next week and the new connection is going ahead at the new address on 21st June. Settlement is not till the 30th June. I have spent hours with Telstra and just want this over. do i have any rights … read more
John Melis
John Melis
Lawyer
4,468 satisfied customers
How can I get advice and directions from a lawyer dealing
How can I get advice and directions from a lawyer dealing with my Telstra/nbn complaint? … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I am connected to NBN. I wanted to stay as i had been with
I am connected to NBN. I wanted to stay as i had been with my phone with Telstra & internet with tpg, I was told this was possible. However tpg kept telling me about their bundle and how much cheaper … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have been negotiating with Telstra since 31/3/2011 for Telstra
I have been negotiating with Telstra since 31/3/2011 for Telstra to provide a "bundle" package & to become my sole service provider of : 3 land lines,big pond- internet & fax plus Foxtel. Foxtel still… read more
Patrick H.
Patrick H.
Principal Solicitor
5,422 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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