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Our almost new Renault has suffered signhasificant damage.

Our almost new Renault...

Our almost new Renault has suffered signhasificant damage. After seventeen days, we have been advised by the repairer that AAMI (the insurer) has decided to repair the car. This may take some time, because the repairer has been unable to find where the parts are now warehoused. Toyota has closed, along with the warehouse for Toyota and Renault (and others) parts. Is it possible for the motor insurance ombudsmen to ask insurance companies to expedite the publication of the source of car parts, and so reduce the time for car repairs from months to weeks. Currently AAMI gives the impression that it does not matter how long a repair takes. A view not shared by the customer and the repairer.

Lawyer's Assistant: What state is this in? And how old is the car?

Victoria, 2016 model purchased in February 2017

Lawyer's Assistant: Have you contacted the manufacturer?

No

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

The car was towed by a toyota dealer, but AMMI have had european car specialist review the quote. It is currently in the workshop of the toyota dealer

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Answered in 5 minutes by:
11/23/2017
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,892
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
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Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question today. I may ask a few questions. I can call you for an extra fee.

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Good Afternoon

This is not the ombudsman.

The Financial Services ombudsman will only deal with issues if your claim has been rejected.

They cannot make a supplier of parts get them faster.

The insurer is not responsible for the speed of the repairs.

The car repairer is independent of the insurance company.

The dealer it has gone to do they also sell Renault?

The damage was it due to a car accident?

Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,892
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified
Leon and 87 other Australia Law Specialists are ready to help you
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Customer reply replied 8 months ago
The car is with a Toyota dealer who do not sell Renault.
Car rolled out of garage where it was parked. No other vehicle involved.

Why was ti taken to a toyota dealer?

Who made that decision?

Have you spoken to renault about this and the availablity of parts?

What did the insurers assessor say about the repairs?

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Customer reply replied 8 months ago
no

No to you calling Renault?

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We may be able to sort this out quicker on the phone

If you wish a call I can offer the service.

or we can continue here if you do not wish to pay extra

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Customer reply replied 8 months ago
Thanks, ***** ***** was detailed and adequate. Your help appreciated. We will wait for the parts to be sourced.Warren Gould

You are very welcome

Please do not forget to rate me 5 stars so I can be paid.

Regards

Leon

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

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