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I have a small company and we moved office last November
Hi, I have a small company and we moved office last November within the same building and we wanted to keep the same business number. Since then we have been problem with telstra as we have no landlin… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I live in North Queensland and I have a bill from Telstra
Hi Pearl I live in North Queensland and I have a bill from Telstra for $681.38 and they have cut off my phone,and are threatening all sorts of things if I don't pay it today.I had a mobile device plan… read more
John Melis
John Melis
Lawyer
4,027 satisfied customers
I moved to Tasmania in 2016. The only provider is Telstra.
I moved to Tasmania in 2016. The only provider is Telstra. My original plan was $99 giving me unlimited data access Telstra TV and home phone.All national and local calls were included. I was phone co… read more
John Melis
John Melis
Lawyer
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Overcharged phone account. N.S.W. Have spoken to Telstra
Have spoken to Telstra several times over the last four months and spent several hours in Telstra Stores trying … read more
John Melis
John Melis
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4,027 satisfied customers
We are having issues with Telstra since August 2017 as we
We are having issues with Telstra since August 2017 as we closed a business account. They refunded our credit and told us the accounts was finalised now they are ringing saying we owe them more money … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Telstra problem. I have had a dreadful time changing over to
I have had a dreadful time changing over to NBN. I did so and now have my internet connection with MyRepublic from 1/3/2018. During the changeover, unbeknownst to me, Telstra cut my connection off. had huge problems not just with phone calls but with emails too.I have had a lot of trouble with Telstra with bad line since late last year and from about Nov/Dec have made about 37 phone calls to them. The last few calls I had were dreadful - for the first time in my life (nearly 80 now) I got very cross with the silly little man who kept on saying he wanted to negotiate with me over the phone. I ended ups by saying "No - please document your negotiation in writing, this is too abstract for me to comprehend over the phone." and then I hung up. He was obnoxious to say the least. I have received a bill for L/line for $448.49 - usually $110 ish and I have 2 mobiles that used to be covered by $754 per month, but I received a bill for $116.50. I paid that today as I cannot be without my phones, but I am now being harassed by all 3 phones for the $448.49 amount, m due 28/3/2018. I do not accept that I can be sent statements for amounts like these with no explanation. How can I get this sorted out fairly? Kind regards, Nan … read more
John Melis
John Melis
Lawyer
4,027 satisfied customers
I am having massive dramas with tesltra and my fixed home
I am having massive dramas with tesltra and my fixed home internet. Ive had it since October last but has work at all, ive put in 5 complaints to telstra and no one is able to fix the issue. As a resu… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have been having an on going problem with Telstra we
I have been having an on going problem with Telstra we signed up with them it will be two years next month when our contract finishes. From day one I have had nothing but trouble with my home phone my… read more
John Melis
John Melis
Lawyer
4,027 satisfied customers
We have had someone crash into a telegraph pole out the
We have had someone crash into a telegraph pole out the front of our house and the pole fell over, Energex and police came, Energex fixed the power but didn't put back up the pole saying it was telstr… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have a complaint in with the TIO re my Telstra account. I
I have a complaint in with the TIO re my Telstra account. I cannot provide the ref number as Telstra HAVE disconnected my service and refuse to re-establish it as they have also escalated it themselve… read more
John Melis
John Melis
Lawyer
4,027 satisfied customers
I've been charged a few bills and the money taken out of my
I've been charged a few bills and the money taken out of my direct debit by Telstra after my account was closed and now I can't get any sense out of Testra call centres to get my money back … read more
John Melis
John Melis
Lawyer
4,027 satisfied customers
Earlier in the year Telstras marketing arm rang my home in
Earlier in the year Telstra's marketing arm rang my home in the evening. During that time I was very ill and on chemotherapy for cancer following surgery. I had my home phone with Telstra and simply h… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Hi, I have a bit of a problem with a Telstra bill that has
Hi, I have a bit of a problem with a Telstra bill that has been sold to a collection company in 2011. I called Telstra twice today. They said there is no amount owning, got emails stating that there i… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Dear Lawyer I need advice. I recently (2 months ago) left
Dear Lawyer I need advice. I recently (2 months ago) left my previous employment and decided to take the work mobile number with me. Worked with Telstra to enable me to keep the mobile phone number. T… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I sold my laptop to a family friend in Nov 2010. We went to
I sold my laptop to a family friend in Nov 2010. We went to Telstra shop to change over the internet account to the friend's name. For the past few months I have been getting letters in my name asking… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
5,988 satisfied customers
Hi, Could you please refer us to the right solicitor 2
Hi, Could you please refer us to the right solicitor? 2 years ago my husband signed up for a plan & phone package with Telstra which include unlimited phone calls to overseas. That was what the custom… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Dun & Bradstreet sent a debt collection notice which I responded
Dun & Bradstreet sent a debt collection notice which I responded to saying I was not going to pay Telstra in a written letter as they have not delivered the service that they charged me for, Telstra t… read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers
Last month Telstra told me some information that is different
Last month Telstra told me some information that is different to this month. I asked for a copy of the recording of the conversation and asked what the account notessaid. They informed me that notes w… read more
Maurice
Maurice
Lawyer
Master's Degree
1,980 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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