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Optus is my server for internet. I took a $40. 00 plan
Optus is my server for internet. I took a $40. 00 plan recently that has been costing me a lot more. I am disputing my account and my bill remains unpaid. I have written a letter of complaint toOptus … read more
Leon
Leon
Solicitor
Master's Degree
47,563 satisfied customers
I am with Optus and was consistently receiving unwanted
I am with Optus and was consistently receiving unwanted calls from Energy Companies, etc. I always blocked these numbers but then I would receive a message saying "you have a missed call from... call … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
I have just recently changed from Telstra NBN to Optus NBN
I have just recently changed from Telstra NBN to Optus NBN with a phone line, since it has been repeatedly adverised that everything is going to be turned off. I did this from the Optus store they gav… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
My mother is 87 and no longer capable of dealing with the
Hi my mother is 87 and no longer capable of dealing with the internet. Her service provide, OPTUS, is refusing to give her a landline only, but is forcing her to keep the internet and pay for it. Is t… read more
Leon
Leon
Solicitor
Master's Degree
47,563 satisfied customers
We are having an ongoing problem with OPTUS when were
we are having an ongoing problem with OPTUS when were charged for a bogus company on our bills. This dates back to October when we were promised a refund by e mail. We have rung several times since bu… read more
Leon
Leon
Solicitor
Master's Degree
47,563 satisfied customers
I had a fall late last year on an Optus access plate that
I had a fall late last year on an Optus access plate that had subsided leaving a substantial edge that I tripped over (and was attended to by ambulance officers on the footpath). Willoughby Council ac… read more
Leon
Leon
Solicitor
Master's Degree
47,563 satisfied customers
This is not a legal question but rather an issue associated
Hi Deborah. This is not a legal question but rather an issue associated with the installation of the NBN. We had NBN installed Monday last week. We had a few problems getting the internet activated bu… read more
Leon
Leon
Solicitor
Master's Degree
47,563 satisfied customers
We have a standing dispute with our landline and internet
We have a long standing dispute with our landline and internet provider. I have a disability and my carer who lives here has been in severe pain and so has not made appropriate complaints to satisfact… read more
Leon
Leon
Solicitor
Master's Degree
47,563 satisfied customers
Leon we have been speaking aobut optus. can you please
hi leon we have been speaking aobut optus. can you please provide me with an email address to send them the email about it so they wont forward the bundle onto me. please thank you nedra… read more
Leon
Leon
Solicitor
Master's Degree
47,563 satisfied customers
Leon i have access to speak to optus but every time i ring
hi Leon i have access to speak to optus but every time i ring them they keep me on line waiting for 45 mins. my ex told me that he took this bundle because i needed internet but i never knew that he t… read more
Leon
Leon
Solicitor
Master's Degree
47,563 satisfied customers
Who do i write the letter to at optus. where do i send it.
who do i write the letter to at optus. where do i send it. he can act in the next day or two? I'm worried.… read more
Leon
Leon
Solicitor
Master's Degree
47,563 satisfied customers
León, we have been speaking do you have an email address
hi león, we have been speaking do you have an email address that i can send to optus the letter to stop them from proceeding? please… read more
Leon
Leon
Solicitor
Master's Degree
47,563 satisfied customers
NSW. In terms of what? we have been separated since 1 march
hello my name is*****: What state are you in? It matters because laws vary by location. Customer: NSW … read more
Leon
Leon
Solicitor
Master's Degree
47,563 satisfied customers
I have been having issues with Optus its been a very story.
i have been having issues with Optus its been a very long story . to cut it short they made a mistake with my bill and in stead of trying to contact me they got debt collectors to one year after i cancelled my contract . it took me one week to prove i was right and i have proof of them apologising and telling me they will sort out my credit history . well today i found out i have a black mark against my because of this and its Optus mistake . … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
Problem with optus broadband. I'm in qld. I already belong
no,I already belong to dodo for 3 month and I paid cancelation money for optus and they send me forms that I don't ow them nothing now they said that I have to pay morte … read more
Leon
Leon
Solicitor
Master's Degree
47,563 satisfied customers
I have been using optus previous two year and at the end of
Hi, I have been using optus for the previous two year and at the end of my contract I decided to change providor and not use optus any more. I informed optus of my decision I thought that they had hon… read more
Leon
Leon
Solicitor
Master's Degree
47,563 satisfied customers
I found optus had withdrawn money from my bank account to pay
I found optus had withdrawn money from my bank account to pay my ex partners phone bill. She hit me 2 years ago we went to refuge for 6 mths. We moved interstate because I couldn't get a dvo to preven… read more
Leon
Leon
Solicitor
Master's Degree
47,563 satisfied customers
Please Help me In February 2015 a couple of representatives
Hi, Please Help me In February 2015 a couple of representatives from the Brisbane Optus Business Team came to see me to try and get me to switch from our current supplier Telstra. They gave me their b… read more
Leon
Leon
Solicitor
Master's Degree
47,563 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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