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Im having trouble with telstra charging me for 2 internet
Hi, im having trouble with telstra charging me for 2 internet devicec, i had a faulty which they replaced, i sent faulty one back and they have been charging for both … read more
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I recently changed to NBN service with Iprimus. I have been
Hi! I recently changed to NBN service with Iprimus. I have been with them for over 19 years. At the same time I was talked into changing my 2 mobile lines from Optus to them. When I received the sims … read more
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We are experiencing a great deal of dificulty using our
Hi my name is***** we are experiencing a great deal of dificulty using our mobile phones in and around our home. We were with Telstra who would do nothing to assist us so went to Optus whonsaid we had… read more
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I live in North Queensland and I have a bill from Telstra
Hi Pearl I live in North Queensland and I have a bill from Telstra for $681.38 and they have cut off my phone,and are threatening all sorts of things if I don't pay it today.I had a mobile device plan… read more
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We tried to join Optus in January and after a couple of days
Good Morning. We tried to join Optus in January and after a couple of days the said to me to go back to my last provider cause they couldn't get internet lines to our two computers. We live in a retir… read more
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My partner and I own a unit in Griffith. We attempted to
My partner and I own a unit in Griffith. We attempted to have the internet installed for the benefit of the tenants. However, the Optus technician advised us that the phone line from the Main Distribu… read more
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I have just recently changed from Telstra NBN to Optus NBN
I have just recently changed from Telstra NBN to Optus NBN with a phone line, since it has been repeatedly adverised that everything is going to be turned off. I did this from the Optus store they gav… read more
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Telstra problem. I have had a dreadful time changing over to
I have had a dreadful time changing over to NBN. I did so and now have my internet connection with MyRepublic from 1/3/2018. During the changeover, unbeknownst to me, Telstra cut my connection off. had huge problems not just with phone calls but with emails too.I have had a lot of trouble with Telstra with bad line since late last year and from about Nov/Dec have made about 37 phone calls to them. The last few calls I had were dreadful - for the first time in my life (nearly 80 now) I got very cross with the silly little man who kept on saying he wanted to negotiate with me over the phone. I ended ups by saying "No - please document your negotiation in writing, this is too abstract for me to comprehend over the phone." and then I hung up. He was obnoxious to say the least. I have received a bill for L/line for $448.49 - usually $110 ish and I have 2 mobiles that used to be covered by $754 per month, but I received a bill for $116.50. I paid that today as I cannot be without my phones, but I am now being harassed by all 3 phones for the $448.49 amount, m due 28/3/2018. I do not accept that I can be sent statements for amounts like these with no explanation. How can I get this sorted out fairly? Kind regards, Nan … read more
John Melis
John Melis
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I am 90 yrs old and house bound and my only enjoyment is my
I am 90 yrs old and house bound and my only enjoyment is my Telstra with Foxtel, but I am at my wits end as I am having so much trouble with them. I was receiving all the bundles when I first signed u… read more
John Melis
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Was looking for information about NBN Services. Qld. I have
I have send a request for information about our service as the website says fixed Wireless is available but no provider could give it to us as it says it is unavailable. When I asked Telstra on chat I was told I could get Fixed wireless but when I asked the sales rep she said No. Sent NBN a message about it and their response was that We have Satellite connected so we can't get the fixed wirless.This is true but satellite costs a lot more to have with many drops due to weather which is why we wish to change. … read more
Leon
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I need urgent and desperate help regarding harassment and
I need urgent and desperate help regarding sexual harassment and ongoing harassment from the housing, st George community housing, and the maintenance that I am going through. My life has been a nightmare. … read more
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I had a $99 a month mobile a/c with Telstra. Last year we
I had a $99 a month mobile a/c with Telstra. Last year we were waiting for NBN to be installed & they cut off our ADSL. They ended up taking 3 weeks to install it. In the meantime my 8 yr old grandson… read more
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Not so much legal, but I am currently an Internet customer.
Not so much legal, but I am currently an Adam Internet customer. I have continuously had issues with connectivity in my area and my internet is off more than it is on. I have made several complaints t… read more
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Please Help me In February 2015 a couple of representatives
Hi, Please Help me In February 2015 a couple of representatives from the Brisbane Optus Business Team came to see me to try and get me to switch from our current supplier Telstra. They gave me their b… read more
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I have developed a software program for the technical analysis
I have developed a software program for the technical analysis of stocks, together with a book and videos on technical analysis. The software does not indicate buys and sells, it is just a collection … read more
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Patrick H.
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Hello we are retailers in Mooloolaba and have been severely
Hello we are retailers in Mooloolaba and have been severely effected by the weather we have had over the last month with the offset of Cyclone oswald. However, our stores have not been damaged, we jus… read more
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Hello, today my internet service was ported across from Telstra
Hello, today my internet service was ported across from Telstra to Dodo WITHOUT authorization. I work from home and this disruption and deception is costing me daily. Can something be done?… read more
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I have signed up for 24months with DoDo for voip and internet
I have signed up for 24months with DoDo for voip and internet services and don't want to proceed. They signed me up in a hurry on Xmas Eve and said I had a 7 day cooling off period -By the time I had … read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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