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We are a year into a 24 month broadband contract with

Customer Question
We are a year...

We are a year into a 24 month broadband contract with Telstra. However, our service interruption this year has been interfering with our business and working from home significantly due to many outages of days and sometimes weeks. However, in order to cancel and move to another provider they want to hold us to the 24 month contract and therefore it will cost us $1100 to leave. It has cost us significantly in buying extra mobile data as well due to having to tether off our mobile at home

Lawyer's Assistant: Because real estate law varies from place to place, can you tell me what state this is in?

NSW

Lawyer's Assistant: Has anything been filed or reported?

On each occassion we contacted Telstra In some cases they helped by applying a mobile data pack but for the most part it was simply an apology. in the last phone call my husband was told the outage was deliberate to push people to the NBN

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

Our tenure with Telstra has been ~9 years so we are long term and loyal customers Thats all thank you

Submitted: 8 months ago.Category: Australia Law
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Answered in 5 minutes by:
11/21/2017
Solicitor: Leon, Solicitor replied 8 months ago
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,719
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified

Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question today. I may ask a few questions. I can call you for an extra fee.

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Solicitor: Leon, Solicitor replied 8 months ago

Good Afternoon

Are you after the ombudsman?

If so their link is

https://www.tio.com.au/

They will not provide you with legal advise. They will request you lodge a complaint and will investigate.

We are solicitors and this is not a free service but happy to assist if you wish to continue.

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Solicitor: Leon, Solicitor replied 8 months ago

I hope this makes sense and is of assistance. If you have found my answer to be helpful, please rate me five stars so I can get paid for my services to you. I am happy for you to ask further questions on anything you wish more detail on.

Regards

Leon

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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